Social Media Measurement KPIs

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Presentation held at Web Analytics Wednesday in Stockholm on the 15th of February 2009 by Jesper Åström. For commentary, please see jesperastrom.com or e-mail jesper.joakim.astrom@gmail.com.

Negócios Tecnologia Educação

Social Media – a better Internet ,[object Object]

is it… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Well… probably not…! Being social is nothing new ….and there are loads of opinions about what social media really is all about…

What is social media? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],And the Critics says – IT’S A WASTE OF TIME

How does social media work? The marketers Contagious stories Shared between users Dr Data Users publish, meta tag, categorize, link data and files The Evangelists Dialogue between people Trust is created The users perspective – WTF… we just do stuff… Tagg TAGG TAGGAR TAGGAST TAGGARE TA TAG TAGGAD

How to make money from social media? The Marketers Large reach Sender known by receiver Increased conversion due to free ride on established trust between users Dr Data Strengthen the decision process What and who is the most important to prioritize Better decisions = lower costs and higher revenue The Evangelists Increased trust equals increased perceived value, hence increased surplus value or added value The Critics – You are not allowed to earn money on social media!

How to measure if your on the right track? KPI

KPI for social media? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

KPI on the website? The Marketers Goal – Conversion How to measure Sums of x What to measure Back links Downloads Exit links to converting pages Converting keyword searches in internal search engine Dr Data Goal – Predictability How to measure Data type/Total - probabilities What to measure Referrers – funnels Tickets/tags - Associations The Evangelists Goal – Trust How to measure Change over time What to measure Recurring visits to the website Time on website from ref. domain. Retention Comment frequency

KPI outside the website? The Marketers Goal – Conversion How to measure Sums of x What to measure Viral factor Tempo -> time stamps Dr Data Goal – Predictability How to measure Depending on what goal association is What to measure Associations Meta tags Anchor texts The Evangelists Goal – Trust How to measure Change over time What to measure Mentions Durability -> time stamps Quotations

jesperastrom.com @JesperAstrom - Twitter ,[object Object]

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Social Media Measurement KPIs

2. What is social media? Really?

4. Well… probably not…! Being social is nothing new ….and there are loads of opinions about what social media really is all about…

6. How does social media work? The marketers Contagious stories Shared between users Dr Data Users publish, meta tag, categorize, link data and files The Evangelists Dialogue between people Trust is created The users perspective – WTF… we just do stuff… Tagg TAGG TAGGAR TAGGAST TAGGARE TA TAG TAGGAD

7. How to make money from social media? The Marketers Large reach Sender known by receiver Increased conversion due to free ride on established trust between users Dr Data Strengthen the decision process What and who is the most important to prioritize Better decisions = lower costs and higher revenue The Evangelists Increased trust equals increased perceived value, hence increased surplus value or added value The Critics – You are not allowed to earn money on social media!

8. How to measure if your on the right track? KPI

10. KPI on the website? The Marketers Goal – Conversion How to measure Sums of x What to measure Back links Downloads Exit links to converting pages Converting keyword searches in internal search engine Dr Data Goal – Predictability How to measure Data type/Total - probabilities What to measure Referrers – funnels Tickets/tags - Associations The Evangelists Goal – Trust How to measure Change over time What to measure Recurring visits to the website Time on website from ref. domain. Retention Comment frequency

11. KPI outside the website? The Marketers Goal – Conversion How to measure Sums of x What to measure Viral factor Tempo -> time stamps Dr Data Goal – Predictability How to measure Depending on what goal association is What to measure Associations Meta tags Anchor texts The Evangelists Goal – Trust How to measure Change over time What to measure Mentions Durability -> time stamps Quotations

12.

13.

Social Media Measurement KPIs

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