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Responsys forrester the-rise_of_the_customer
1. For: CMOs
The Rise Of The Customer Life-Cycle
Marketing Systems
by Cory Munchbach, December 11, 2013
Key Takeaways
Customer-Obsessed Enterprises Must Make Marketing Technology A
Priority
The number of touchpoints that require marketing finesse has exploded as social
and mobile join the vast sea of websites. Marketers need tools to manage the variety,
interconnectedness, and measurement of these diverse interaction points. The end goal?
Optimize the marketing process to ensure better, more effective marketing.
New Technology Platforms Aim To Deal With Growing Marketing
Complexity
Marketing technology vendors have amassed new capabilities to win the hearts -- and
budgets -- of tech-savvy CMOs. These systems, when complete, will have to mirror the
process of marketing, from analyzing actionable customer analytics, applying them to
marketing output, and providing detailed reporting on business outcomes.
CMOs Will Find The Whole Of A CLCMS To Be Greater Than The Sum Of
Its Parts
CMOs will need to press vendors to demonstrate the additional value a platform can
provide versus the best-of-breed solutions that may already be in place. The onus will be
on these vendors to show how their broad remit increases productivity and lessens the
silos of pain, while delivering more visibility into which programs work and why.
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18. About Forrester
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in marketing, technology, and consumer behavior. We ensure your
success by providing:
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consumer behavior.
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customers.
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Forrester Focuses On
CMOs
As the top marketing executive for your company or division,
you’re engaged in orchestrating and building a competitive
brand while fueling business growth. You’re also responsible for
ensuring consistency in digital and traditional marketing channels
and empowering others across the organization to deliver a
consistent brand experience.
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Catherine Melissa Oliver, client persona representing CMOs
Forrester Research, Inc. (Nasdaq: FORR) is an independent research company that provides pragmatic and forward-thinking advice to
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