Jelly Anne C. Talabucon is seeking a job that utilizes her professional and organizational skills and allows for growth. She has over 4 years of work experience in customer service roles. Her current role is as a Card Processor/Service Assistant at First Gulf Bank where she handles credit card operations such as issuance, verification, and customer requests. Prior experience includes roles in data entry, administrative assistance, and airline reservations. She has a Bachelor's degree in Computer Science and is proficient in Microsoft Office applications.

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JELLY ANNE C. TALABUCON
Al Hamdan St. Abu- Dhabi UAE
Mobile No.: 0561907244
E-mail Address: talabuconjellyanne@yahoo.com
OBJECTIVE
To utilize my professional and organizational skills in an environment of growth and excellence and earn a
job which provides me job Satisfaction and self development and help me achieve organizational as well as
personal goals.
WORK EXPERIENCE
FIRST GULF BANK March 2014-present
Otaiba Bldg, Electra St. Abu Dhabi
under Ztech Manpower Services
Position: Card Processor/Service Assistant
Department: Credit Card Operations
Duties & Responsibilities:
 Issuance and approval of normal/SME Credit Card.
 Verification of customer documents for new cards.
 Responsible in doing add on’s and upgrading cards.
 Coordination with various departments for handling customer requests and complaints through
email and calls.
 Handling and managing for decline, cancelled and escalation case the same coordinating to the
concerned department.
 Handling and managing of exceptional delivery cases including VIP and corporate cards.
 Coordination with the various vendors for report. Uploading and processing the same to the
system.
 Coordination with couriers for daily reports and status.
 Preparing all customers refused cases and shared to concern department.
 Attending and handling walk-in customers.
 Responsible for destroying undelivered cards exceeding days expired and blocked cards.
 Daily reconciliation of Credit/Debit Cards with the card file sent and cards embossed.
 Handling and Receiving of various vendors Invoice to submit to accounts.
 Preparation and maintenance of Monthly MIS reporting to management.
 Other task that may assign by superior from time to time includes Data Entry and other
miscellaneous.
Operating system used:
 Finn One CAS
 DMS - Document Management System
 In solution
 Vision Plus
 Customer connect
 BPMS – Business Process Management Software
 Globus live

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JELLLY ANNE C. TALABUCON
_______________________________________________________________________________________
Cals Poultry Supply MAY 2013 –FEB 2014
Roxas Avenue
Roxas City, Capiz, Philippines 5800
Position: Data Encoder / Administrative Assistant
Duties & Responsibilities:
 Handling and Receiving of various vendors Invoice to submit to accounts.
 Checking all supplies and reporting to the department heads.
 Encoding
PHILIPPINE AIRLINES MARCH 2013 - JUNE 2013
Position: Reservation and Transportation Ticket Agent
Duties & Responsibilities:
 Arranges reservations and routing for passengers at request of Ticket Agent.
 Examines passenger ticket or pass to direct passenger to specified area for loading
 Plans route and computes ticket cost, using schedules, rate books, and computer.
 Reads coded data on tickets to ascertain destination, marks tickets, and assigns boarding pass.
 Assists passengers requiring special assistance to board or depart conveyance.
 Telephones customer or Ticket Agent to advise of changes with travel conveyance or to confirm
reservation.
 Checks baggage and directs passenger to designated location for loading
 Assigns specified space to customers and maintains computerized inventory of passenger
space available.
 Determines whether space is available on travel dates requested by customer.
EDUCATION QUALIFICATIONS
Tertiary : Bachelor of Science in Computer science
Hercor College, Main Campus
Lawa-an . Roxas City, Capiz, Philippines 5800
2012 – 2013
Secondary : Capiz National High School
San Roque St. Roxas City, Capiz, Philippines 5800
2008-2009
SKILLS
 Knowledgeable in Computer operations, can manage to operate Microsoft Word, Excel, PowerPoint
Presentation, Internet Explore and Microsoft Outlook.
PERSONAL DETAILS
Name : Jelly Anne C. Talabucon
Nationality : Filipino
Date of Birth : March 03, 1993
Marital Status : Single
Languages Known : English and Tagalog
Visa Status : Company Visa
Passport No : EB84541313