Introducing Managed Live Webchat for Hospitality and Senior Living Industries

3. The Opportunity and The
Solution!

4. What Do You Expect From Your
Website?
All of your current marketing spend is designed
to drive traffic to your website!
Print Ads
Radio Ads
Television Ads
Web Ads - PPC
Name on a Town Car/Van Shuttle
Ads in Travel Publications

5. Leads, Appointments & Sales
• Over 80% of all sales are lost over the phone
• 84% of all prospects are browsing on
other hotel websites and third-party
travel sites.
The importance of every visitor to your
website and your property is magnified!

6. What Do You Expect From Your
Website?
Conversions?
The Challenge is that a prospect is not just
going to give up their information to you
because you have a website!

7. In order to change the result, you need
to change the method:
FACT:
You would never leave your front desk or phones
unattended, would you?
FACT:
Everyday, You Leave Your Website
Unstaffed!

8. Conversions occur when you deliver the
right message to the right person at the
right time.

9. .
Solution:
• Create a funnel of unparalleled quality, first-
party leads.
• Engage in a proactive sales approach with
your existing website visitors.
• Capture the 98% of your visitors who are
simply “shopping.”
• Decrease your cost per reservation.

10. What Does Success Look Like?
We Deliver:
• Managed Live Chats (your website)
• Proactive Transient Sales
• Bookings for your property
• First Party Leads
• Detailed Chat Transcripts
• Over 50 Years of Combined Senior Level Hotel
Leadership

11. Tip the Scales in Your Favor!
How Does It Work?

12. How Does it Work?
• We Provide You with all the tools necessary to start
in less than 72 Hours.
• You will receive the HTML Code to place on your
website to activate the Live Chat icons.
• We will help you create rate codes and links to
provide our team with accurate availability and
daily rates.
• We create customized messages that are central to
the success of your hotel.
• We start making reservations for the missing 98%!

13. Why Does It Work?
Our Keys to Success:
• Understanding of Urgency
• Identifying Specific Needs
• Overcoming Objections
• Developing a Relationship
We tip the scales in favor of conversions by building
rapport with each prospect and then turning the lead
into a reservation or to Sales to close a group deal.

14. Why Does It Work?

15. Why Does It Work?

16. Why Does It Work?

17. Why Does It Work?

18. Why Does It Work?

19. Getting Started!
• 72 Hour Implementation Plan
• Designing The Customer Experience
• Understanding the System
• Team Training

20. Benefits of Conversion Logix:
• Created and managed 3 hotel call centers
• Created and managed Live Chat center
• Trained and managed hundreds of
sales/reservations professionals
• Understand how to engage and create first party
leads via many different sources
• 50+ years of on-site Senior level sales and
management experience.
• The partnership that can revolutionize the
industry

21. We are a culture of disciplined
people having disciplined
thoughts and taking disciplined
action.

22. Creating Solutions that will
redefine an industry beginning
with you!