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Old Business                           New Business
     Model Beleifs                          Model Beliefs
   What can we sell                   What does the customer
     customers?                      need to get done and how
                          Crossing         can we help?
How can we make money       the
   from customers?                       Can we help our
                           Social      customers customer?
   Can we get more
 productivity from our     Chasm      What can we do to help
     employees?                            our people?

Price matters more than              What kind of relationship
      relationships                  do people want with us?

   Follow the crowd                   What value do people
                                     want from our products?
Leverage technology to
     control cost                    How can we lead a crowd?

 We need cost/benefit                Technology is the means
 analysis on everything               for communicating, not
          we do                              the ends

  Social media are all                  All our media ought
   about marketing                           to be social

  Do a lot in less time                Think a lot and doing
    and think later                       more with less




                  Re-Think Your Beliefs
                                          Created By Jay Deragon

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Crossing the Social chasm

  • 1. Old Business New Business Model Beleifs Model Beliefs What can we sell What does the customer customers? need to get done and how Crossing can we help? How can we make money the from customers? Can we help our Social customers customer? Can we get more productivity from our Chasm What can we do to help employees? our people? Price matters more than What kind of relationship relationships do people want with us? Follow the crowd What value do people want from our products? Leverage technology to control cost How can we lead a crowd? We need cost/benefit Technology is the means analysis on everything for communicating, not we do the ends Social media are all All our media ought about marketing to be social Do a lot in less time Think a lot and doing and think later more with less Re-Think Your Beliefs Created By Jay Deragon