BPMN Basics: What You Need to Know for Your Content Strategy

Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
BPMN Basics: What You Need to
Know for Your Content Strategy
Dr. Jackie Damrau
Certified BPMN
Professional

About Me!
 I’m a… and a …
 I hold Certifications as a…
 You can follow me at:
@damrauja
www.linkedin.com/in/jackiedamrau/
BPMN
Certified
Practitioner
Certified ARIS
Business Architect
Professional
2

BPMN Basics
Learn how to model properly
3

What is a Model?
 Conveys meaning, specifically logic of
activity flow from process start to end
 Both a visualization and a data entry
device
4

What is a Process?
 A sequence of
activities leading
from an initial
state (Start) to a
defined
conclusion state
(End)
5

What is a Process Model?
 A map of all the possible paths or
sequences of activities from the Start to
the End state that is met with Success or
Failure
 Reveals only the order of activities, when
they happen, and under what conditions
 Describes what happens next when an
activity completes, but may have little to
say about what happens inside the
activity itself
 Does not describe how an activity is
performed or where or why
 Barely touches on what the activity is or
who performs it
6

What is Process Logic?
 Documenting “as-is” (current
state) by meeting with SMEs
directly involved with the
process
 Does not define every
conceivable possibility
 Should cover the basic
“happy” path and major
exception paths that prevent
business from occurring
7

What Process Logic
Questions Can I Ask?
 How does the process actually start? What activity triggers
it? Is there more than one possible way it can start?
 What determines when the process is complete? Are there
different end states (success vs. failure)?
 How does the process go from Activity X to Activity Y? Does
the person doing Activity Y somehow know when to do it?
 How do you know when Activity X is done? Does Activity X
always end in the same way? Are there any exceptions to
how Activity X can end? Are there any specific business
rules in place to prevent or guide the next action state?
8

@damrauja #bpmn #stc15 9

Standard Recommended Objects
BPMN Poster
10

What Process Model
Types Are Available?
 Simple
 Subprocesses (Simple, Expanded)
 Exceptions (Simple)
 Loopbacks
 Decision Gateways (splits and joins)
 Swimlanes (Simple, Expanded)
 Events, Activities, Data Elements,
Sequence Flows
11

Simple Process
12

Subprocess (Separate Page)
13

Subprocess
(Simple – Expanded view)
14

Exception Path
15

Loopback
16

Decision Gateways
(Parallel Split and Join)
17

Swimlane
18

Subprocess
(Expanded Subprocess)
19

Different Events, Activities, Data
Elements, and Sequence Flows
20

Want to Know More...
21

Items You
Should Know How To Do…
 Define scope of business problem
 Define stakeholders and their
concerns
 Define measures to let you know
you’ve succeeded in improving
a situation
 Define customer needs and
interactions with the business
 Create business process flow
diagrams
 Define quality controls and
determine consistency (Six Sigma)
 Define waste or inefficient flow
patterns (Lean)
 Define decision management
opportunities (business rules)
 Define a process using an
industry framework (SCOR,
APQC)
 Define human performance
problems
 Generate job descriptions and
training requirements
 Define managerial performance
problems
 Define problems with IT support
 Generate software requirements
Source: BPTrends “A BPM Methodology—What Is It And Why It Is Important"
(http://www.bptrends.com/the-bptrends-associates-methodology/)
22

Certifications
Degrees
• Kelley School of Business
• BS, Business – Information
& Process Management
Major
• Widener University
• MS, Business Process
Innovation
• Boston University
• bpmessentials.com
• University Alliance
• Univ. of California – Irvine
• Univ. of Illinois – Springfield
• Univ. of North Carolina – Charlotte
• Association of Business
Process Management
Professionals (ABPMP)
• International Institute of
Business Analysis (IIBA)
• BPM Institute.org
Professional Associations
• Univ. of San Francisco
• Villanova University
• Widener University
• Association for Information and
Image Management (AIIM)
• Object Management Group (OMG)
Enhance Your BPM Skills…
23

Where Did I Get This Stuff...
Source: http://www.flickr.com/photos/rosenfeldmedia/4459977926/
24

Book Recommendations
25

Presentation Resources
 Business Process Management Common Body of Knowledge
(BPM CBOK®), Version 2.0 – Second Release. (2009). Association
of Business Process Management Professionals.
 Dyer, Lisa. (2013, January). “Information Architecture and
Business Process Management: A Recipe for New Business
Value.” STC Intercom (www.stc.com)
 Harmon, Paul. (2013, March 13). “What New Technology Should
a Manager Use?” BPTrends Email Advisor (www.bptrends.com)
 Harmon, Paul, and Wolf, Celia. (2014, March). “The State of
Business Process Management.” BPTrends (www.bptrends.com)
 Recker, Jan. (2013, March 9). “Class Notes: BPM Research and
Education — How Was School Today?” BPTrends e-zine
(www.bptrends.com)
 Rockwell, Dan (aka Leadership Freak). (2013, March 15).
“Thriving Through Process.” Leadership Freak blog
(leadershipfreak.wordpress.com)
 University of San Francisco. (2013). "Applied Business Process
Management, Book 1 of 2, Weeks 1-4.
(http://www.usanfranonline.com/certificate-programs-online/)
26

Source: http://www.themebrain.com/sites/default/files/question-answers-teaser.png
27

Additional Modeling Options
• Flow Charting
• UML
• SIPOC
• Swim Lanes
• IDEF-0
• Systems Dynamics
• Value Chain
• LOVEM-E
• Value Stream Mapping
28

Flow Charting Notation
Source: edrawsoft.comSource: http://en.wikipedia.org/wiki/Flowchart
29

Swim Lanes
Source: blog.larimarconsulting.com
30

Value Chain
Analysis Design Develop Implement Evaluate
• Collect
• Analyze
• Delivery
• Objectives
• Descriptions
• Collect Content
• Lesson Plan
• Document Types
• Create Test
• Build Course
• Create Materials
• Type of Media
• Beta Test
• Pilot
• Teach
• Complete Evals
• Review Evals
• Make Changes
31

Unified Modeling Language (UML)
Source: ukpdf.info
32

IDEF-0
Source: edrawsoft.com
Source: http://en.wikipedia.org/wiki/IDEF0
33

LOVEM-E
Source: http://www.ibm.com/developerworks/webservices/library/ws-improvesoa/
34

SIPOC
Source: six-sigma-material.com
35

Systems Dynamics
Source: suggestsoft.com
36

Value Stream Mapping
Source:engineeringeconomist.blogspot.com
37

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