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Communication: Understanding Styles and Building Rapport
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Jana Axline, MBA, PMP, CSM, SA, DTM
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Communication: Understanding Styles and Building Rapport
1.
Communication: A
Bridge to the World Jana Axline
2.
3.
4.
5.
Communication Process Model
Source Encoding Decoding Channel Receiver Message Message Message Message Feedback
6.
You’re Going the
Wrong Way
7.
Communication Process Model
Source Encoding Decoding Channel Receiver
8.
9.
Not Everyone is
Like Me
10.
DISC Personality Quiz
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
Valuing/Devaluing Activity
22.
23.
24.
25.
Active Listening Exercise
26.
27.
28.
Feedback Exercise
29.
30.