Design is Culture
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This talk was given as part of a panel discussion “Designing within a healthcare system: challenges and strategies” at HxRefactored 2016 on April 5, 2016
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Design is Culture
- 1. DESIGN IS CULTURE Panel Discussion: “Designing within a healthcare system: challenges and strategies” HxRefactored Conference April 5, 2016 Jeremy Beaudry Experience Design Strategist @jeremybeaudry
- 2. SOME MIGHT SAY our healthcare systems are complex “Your New Health Care System”, U.S. Joint Economic Commi=ee, Republican Staff
- 3. DESIGN ♥ HEALTHCARE a whole lotta wicked problems (job security!) Kaiser Permanente InnovaFon Consultancy
- 4. OOPS, I ACCIDENTALLY BROKE YOUR STRATEGY what designers do bumps up against organizational strategy and culture so let’s be intentional (er, strategic) about our impact in that space
- 5. ORGANIZATIONAL CULTURE is for the grown-ups Herman Miller’s Office Cubicle (source: Ge=y Images)
- 6. ORGANIZATIONAL CULTURE “the way things are done around here” ARTEFACTS VALUES UNDERLYING ASSUMPTIONS “OrganizaFonal culture and quality of healthcare,” HTO Davies et al.
- 7. ORGANIZATIONAL CULTURE “the way things are done around here” ARTEFACTSVALUES UNDERLYING ASSUMPTIONS
- 8. ORGANIZATIONAL CULTURE in healthcare systems
- 9. ORGANIZATIONAL CULTURE in healthcare systems ARTEFACTSVALUES UNDERLYING ASSUMPTIONS
- 10. ORGANIZATIONAL CULTURE in healthcare systems ARTEFACTSVALUES UNDERLYING ASSUMPTIONS
- 11. ORGANIZATIONAL CULTURE in healthcare systems ARTEFACTSVALUES UNDERLYING ASSUMPTIONS
- 12. CHANGE IS GONNA COME from within or without, by carrot or by stick
- 14. Expressed by Using non-verbal modelling media Visual thinking and visualization Visual Seeing constraints as opportunities Brainstorming, thinking outside of the box Divergent thinking Design Values Generative, solutions-focused, optimistic Action-oriented and experimental Learn by doing Making, prototyping Iteration Enacting Empathic Reflective Integrative thinking Collaborative Talking to and listening to people Understanding the experiences of people Self awareness, evaluation, learning Systems thinking Synthesis and sensemaking Employing abductive reasoning Informed Intuition Interdisciplinary Co-creative Inclusive and participatory
- 15. Expressed by Seeing constraints as opportunities Brainstorming, thinking outside of the box Divergent thinking Design Values Generative, solutions-focused, optimistic Action-oriented and experimental Learn by doing Making, prototyping Iteration Enacting Empathic Reflective Integrative thinking Systems thinking Talking to and listening to people Understanding the experiences of people Self awareness, evaluation, learning Synthesis and sensemaking Employing abductive reasoning Informed Intuition Collaborative Interdisciplinary Co-creative Inclusive and participatory Using non-verbal modelling media Visual thinking and visualization Visual
- 16. DESIGN CHANGES CULTURE emphasizing embodied interactions
- 17. DESIGN CHANGES CULTURE inspiring meaningful action
- 18. DESIGN CHANGES CULTURE building shared understanding
- 19. DESIGN CHANGES CULTURE making an argument for how we might live
- 20. DESIGN CHANGES CULTURE ARTEFACTSVALUES UNDERLYING ASSUMPTIONS co-creation with stakeholders listening to end users divergent thinking visualization and visual thinking informed intuition rapid prototyping inclusivity and participation learning by doing and failing faster generative research interdisciplinarity connecting dots making the invisible visible
- 21. DESIGN IS CULTURE Panel Discussion: “Designing within a healthcare system: challenges and strategies” HxRefactored Conference April 5, 2016 Jeremy Beaudry Experience Design Strategist @jeremybeaudry Thanks!