AREDv2 is an online tool for quickly creating e-learning activities without advanced technical skills. It contains six templates called "dynamic templates" that can be used to produce different types of interactive activities. The templates allow users to present information, apply controls to scenes, label targets, sequence processes, review topics, and create decision trees. Examples are provided for each template type to illustrate how they can be used. The document encourages users to plan their activities in a Word document before creating them in AREDv2. It also provides instructions for how to complete sample activities using each of the templates.

1. AREDv2 Applications for Rapid E-learning Development Presented by Simon Brown and Jay Mair VeMentoring f2f workshop

2. AREDv2 Applications for Rapid E-learning Development flexiblelearning.net.au get into flexible learning

12. Decision Tree flexiblelearning.net.au get into flexible learning Aim: To apply active listening techniques to deal with a difficult customer Example

13. ENDPOINT ENDPOINT ENDPOINT ENDPOINT ENDPOINT ENDPOINT Angry customer customer calms down and explains problem start yelling abuse situation worsens customer still angry supervisor calms customer then asks you what happened – what do you say? customer starts becoming violent too little too late manager hears what happened – not impressed customer apologises – supervisor sends you to training! supervisor not impressed didn’t want to deal with customer till they calmed down customer gives more detail customer starts to get angry again tell them it’s not so bad restate what they said in different words acknowledge anger go back and try to deal with customer tell them you were scared call supervisor ask what they’d like to happen supervisor deals with it but sends you to training call supervisor relate similar problem you had customer looks at watch – says they’re in a hurry ask what they’d like to happen ask what they’d like to happen they want a replacement ask if they’d like to come back another time customer walks out annoyed ask them to wait while you check with your supervisor tell them they’ll have to write to the manufacturer supervisor says OK – they’ve had problems with these goods before GOOD ENDPOINT get angry back call supervisor keep ignoring flexiblelearning.net.au go back and try to deal with customer call police/ security ENDPOINT acknowledge anger walk away get angry back

14. The tip to trying these examples is to plan your activity in a Word document