Systematic Bytes - Company profile

1. Systematic Bytes
Company Profile

2. Experience - Verticals
Telecom
Bank
Contact Center
Small & Medium Enterprise (SME)

3. Professional Services
Tailored Solutions – SME & Cloud Hosted
CISCO Contact Center Development & Integration Services
Microsoft SharePoint Development Services
App Development (iOS, Android, Cloud)
Offshore Development / Managed Services

4. Certifications
CERTIFIED
Dynamics CRM

5. CISCO Development
Services
Expertise & Portfolio

6. Service Offering - Summary
IVR Consulting, Development & back-office integration
CISCO FINESSE Gadgets & CTI Integration
Social Miner Integration Services
iOS, Android Apps – monitoring, configuring, customer-care
Add-On solutions – reminder systems, surveys, enterprise integration
Integration with SharePoint

7. Billing
IN - AIR
Integration Experience

8. Expertise - IVR Development
IVR Consulting and Development
IVR Back-office integration
Audit & Optimize IVR
Bring more services to self-service via IVR
Proven scripting expertise with
CISCO CVP & CISCO UCCX Script Editor
Caller Profile driven Dynamic IVR
IVR Surveys, reminder systems, and complaint management

9. Expertise – CTI Development
Gadgets on CISCO FINESSE
Agent/Supervisor applications on CISCO CTI-OS
Agent/Supervisor applications on CISCO UCCXCTI
CISCO IPT add-on applications using Jabber, CUCM XML API

10. Expertise – Integration Services
CTI + Back-office integration with Oracle SIEBEL, ITS TABS (now Huawei), IBM MQ,
Ericsson IN (AIR interface), Microsoft Dynamics CRM, secure core-banking interfaces
and other 3rd party solutions

11. Expertise - Integration with Social Miner
Social Miner (Social media customer care solution) integration with CRM
Integration with 3rd party lead management
Integration with 3rd party complaint management

12. Expertise – App Development
iOS | Android
Contact center real-time monitoring (Calls in queue, active agents, etc.)
Customer self-service app (replica of IVR services)
Contact Center Dashboards / Wallboards
Contact Center Configuration App

13. Solutions - Scheduled Reminder System
Patient Appointment Reminder System
Product built on UCCX, running at L+M Hospital (http://www.lmhospital.org/)
SMS + auto-call bill reminders for service subscribers (telecom | utility services)
Flight reminder
Promotion | Deals – for subscribers using preferred medium (SMS | Phone)

14. Solutions – SharePoint Integration
Custom SharePoint web-parts / apps as CISCO FINESSE gadgets
Call center KPI based alerts on SharePoint
A custom work-flow for every type of alert to route the alert to relevant team
Agent team announcements via SharePoint
SharePoint custom workflow implementation for contact center collaboration needs

15. Consolidated & Integrated Reporting
CRM
Other
3rd Party Systems

16. Portfolio - Services
L+M Hospital - (http://www.lmhospital.org/)
First in the series of 3 US hospitals being shifted to CISCO
Services:
UCCX scripting
IVR back-office integration with Oracle, SQL Server, flat files
Deployment & integration of Auto-Reminder system

17. Team’s experience
Portfolio

18. PTCL – Consulting & Solution Delivery
PTCL complaint management 1218
IVR Consulting + Back-office specifications with IBM
Complaint Registration (IVR scripting)
Complaint Rectification (Custom IVR outbound application)
2-way integration with Oracle SIEBEL
Outbound system handles around 50,000 rectification calls per day

19. Ufone – IVR Development
IVR Development with back-office integration with:
Ufone customer-care system via middleware
Direct database integration
Dynamic IVR – hot deployable
Live update – without technical knowledge

20. Warid Pakistan – IVR
IVR Consulting & Development
IVR back-office integration with
Huawei TABS
Ericsson IN
Direct Oracle database

21. Airtel Tanzania – Consulting &
Development
IVR consulting & optimization
IVR development
Back-office integration with:
Huawei TABS
Ericsson IN
Remedy
SMS-Gateway
Direct database integration

22. Mauritius Telecom – Consulting &
Solutions
IVR consulting
Implementation of caller based routing
CTI integration with Altitude agent-desktop using CISCO CAD

23. TopNet Tunisia – Dynamics CRM
Integration
Using Microsoft CRM outbound campaigns
Custom IVR Outbound using CISCO UCCX
Update call status in Microsoft CRM
Bill reminder campaigns with reporting from Microsoft CRM

24. HBTF Jordan – IVR upgrade
Audit of IVR implementation by B&S
Optimization & code-refactoring
Implementation of new business processes
IVR integration with IBM MQ

25. Other Projects
Injazat – Custom Reporting
Custom reporting on UCCE 7 for CISCO Web-View
STC-Kuwait – IVR Development
CISCO CVP scripting
Back-office integration with Huawei TABS
CISCO UCCE Training to Raya Contact Center – Egypt
Access Bank – Nigeria (2008)
ICM + CVP scripting
Back-office integration with core-banking (ISO-8583)

26. Other Projects
Kenya Power (KPLC – Kenya)
UCCX scripting
IVR back-office integration with ADAGIUM
MultiLinks Nigeria
CTI Integration using CISCO CAD
WiTribe Pakistan – IVR back-office integration with Oracle

27. Tailored Solutions
SME & Cloud Hosted

28. Ringo Mobile
• An MVNO operator from Italy
• Developed the web-site &
customer care portal
• Built using Twitter-bootstrap
• Fully Responsive

29. Finance Portal
• Financial portal for stocks
watch, trading, news, etc.
• Work in progress
• Due to NDA, cannot disclose
more information until launch
• Built using Twitter-bootstrap
• Fully Responsive
Finance Portal For
Stock Watch
• Similar to Yahoo Finance
• For a Particular
Geographical Region
• Cannot Disclose further
due to NDA
In
Progress

30. Faxora
• Fax  Email Solution
• Cloud-based solution
• Usage based billing plans
• developed the complete
solution
• Social media integration –
Twitter, facebook

31. Memorial
Online
• A social media app to tribute to
loved-ones
• Share memories with videos,
pictures, stories
• Tribute with candles / cakes etc.
• Integrated with social-media
(facebook, twitter)

32. Construction
Management
• A workflow model and resource
management solution
• WWW based business process
management solution for
construction industry
• Estimation & Invoicing
• Central administration

33. CIEL Drive
• Google-Drive / Drop-box like
solution
• Makes a local Ciel Drive (like a
normal system drive)
• Usage based plans

34. Search Quran
• A desktop application to search
verses from Quran
• Keyword based
• May be enhanced and ported
to cloud

35. MediCall
• A cloud based patient
appointment system
• Multi-Channel patient
reminders
• Email, SMS, Phone based
support
• Nice web-based UI with
dashboard and reports

36. SharePoint Services
Development & Customization

37. SharePoint
Archiving System
• Design & development of major
modules of the SharePoint
archiving system for VCSL
• Server side development
• Client-side job scheduler
• Participated in product
development since conception

38. SharePoint
Scheduling
System
• Developed a scheduling system
for the air staff of different
departments on top of
SharePoint online.
• Lots of client-side JAVA Script
(ECMA-script) development for
interactive scheduling

39. Managed IT Services

40. Managed Services for Green Hill Sprot
Mail Servers & Domains Administration
SharePoint Development & Administration
Multi-Site web-shops management
Digital Marketing Services
CRM & Task Management

41. Web-Shops
• Multi-Site web-shops
development & management
http://greenhillsport.com

42. SharePoint
• Branding for Green Hill
• Managed content
administration

43. Green Hill
Corporate Site
• Under Development
• Responsive (desktop, tablet,
mobile)
• Following corporate branding

44. App Development
Portfolio

45. Snake & Ladder
HD
• For iPAD
• Based on traditional snake &
ladder game
• Multiplayer – Integrated with
game center
• Released 23rd March, 2013
Released for iPAD, check it out on iTunes
Reached 2nd Rank in Board-Game category on 26
March 2013

46. Dice Mania
• For iPAD only
• Based on traditional snake &
ladder game
• Multiplayer – Integrated with
game center
• In-app purchases for custom
boards

47. TweetAlarm
• Unique idea of tweeting with
alarm
• An iPhone application
• Released, can check it out on
iTunes

48. iTodLearn
• Toddler’s first learning app
• Record your baby’s first
learning experience
• Learn sounds faster
• An iPhone application
Systematic Bytes first app
• For fun & learning of our kids
• Not updating any more

49. Wedding
Planner
• Plan all tasks of your wedding
• Use as a bride or a friend
• Management of tasks, visibility
on completed stuff
• Work done on project basis
A project done for a customer
• Not a Systematic Bytes app

50. More interesting
games
&
Creative app ideas
are incubating

51. Contact Us
Lahore Office
309, 3rd Floor,
Siddique Trade Center,
Main Boulevard, Gulberg III,
Lahore – 54660
Phone: 042-35781739
Canada Office
5 Thorn cliff Park Dr.
Suite 3206
Toronto, ON
M4H 1L7
Phone: +1 647 880 2786
Sweden Office
Ölandsgatan 8
37133 Karlskrona, Sweden
Phone: +46 707196190
http://systematicbytes.com | E-mail: sales@systematicbytes.com | Skype: jawad.bokhari