The document provides guidance on preparing and delivering effective oral presentations. It discusses identifying the purpose, organizing the introduction and main body points, designing an effective conclusion, and using techniques like stories, questions and visual aids to engage audiences. It also offers tips for overcoming nerves like preparing thoroughly, focusing on the content rather than yourself, and involving the audience. Finally, it outlines best practices for making and receiving telephone calls professionally.

1. Chapter 15 Speaking Skills Mary Ellen Guffey, Business Communication: Process and Product, 4e Copyright © 2003

2. Preparing an Oral Presentation

12. Designing and Using Graphics

18. Presentation Enhancers

25. Overcoming Stage Fright

29. Effective Telephone Calls

32. End