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ST. PAUL UNIVERSITY QUEZON CITYUnified CommunicationsEmerging TechnologySubmitted to:Dr. Raymond MacatanggaSubmitted by:Abaya, Martin Jonard M.Atienza, Lara Denniece L.Belarmino, Edlyn Abigail Joy R.Domagsang, Lady Joemica B.Fugata, Irish Dianne J.Getueza, Paolo C.Ingreso, Anna Clarisse M.Linsangan, Rudolph Jasper B.Martinez, Julie Ann S.Pomer, Nina Marie M.Regala, Maria Angela P.Sancho, Lorenzo Miguel P.Villanueva, Ramon Carlos S.<br />TABLE OF CONTENTS<br />,[object Object]
Introduction2
User Interfaces3
PORTALS3
Contact Center3
Office Applications 4
Telephony4
Voice Mail & Unified Messaging5
Devices6
Collaboration6
Conferencing7
Service Applications8
Mobility8
Presence9

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Topic no. 8 unified communication

  • 1.
  • 8. Voice Mail & Unified Messaging5
  • 15. The Top Five Reasons Why Unified Communications Fail10
  • 16. Value of Unified Communications11
  • 17.
  • 18. Streamline daily communications by improving end user availability and reachability, enabling rich collaboration from any location and any device.
  • 19. Accelerate key business processes through tight integration of real-time communications features with core business applications and workflows.
  • 21.
  • 23. eTelecare Call Center (Eastwood City-Libis)
  • 24. Global Contact Services (Eastwood City-Libis)
  • 26.
  • 27. To access and exchange information
  • 31. Call and Voice Mail Notifications via SMS
  • 32.
  • 33.
  • 34. There are some human ways of communicating that do not translate very well over a distance, such as eye contact.
  • 36.
  • 38. Knowing where intended recipients are, and if they are available, in real time.
  • 39. It is a key component of unified communications. 
  • 40.
  • 41. Example: if a buddy is not in her office or in front of her computer, there is no way your instant messenger can have you contact her, unless other communication technologies are integrated, like pc-to-phone calling. With unified communications, you can know where your buddy is and how you can contact her but of course if she wants to share this information.
  • 42. THE TOP FIVE REASONS WHY UNIFIED COMMUNICATIONS FAIL
  • 44. Rather than choosing from all of the fancy features available or just going with what your IT department decides, take a close look at how your business really operates and how the users will be interfacing with the system. If you choose a UC system that is too complicated or cumbersome to use because it is the "newest shiny object" available on the market, your users will most likely avoid the system.
  • 45. Biting Off More Than You Can Chew 
  • 46. It is important to only buy as much system as you need. Unified Communications are designed to help your business operate more efficiently by allowing people to communicate and/or exchange information across various devices. You can always implement a UC system in phases or add on more components as they are needed in the future. It usually takes 1 - 2 years to roll out a successful implementation. Be patient and give your users time to adapt to the system as well as giving yourself time to start seeing the return on your initial investment.
  • 47.
  • 48.
  • 49. While the upfront costs of UC systems may appear manageable and within budget, it is usually the longer-term costs that eventually put a UC project into the red.
  • 51. Determining the return on investment (ROI) for UC platforms can be complicated.REFERENCES<br />http://searchunifiedcommunications.techtarget.com/definition/unified-communications<br />http://www.youtube.com/watch?NR=1&v=Nf1tcvd77So<br />http://www.viddler.com/explore/webgenius/videos/2/<br />http://searchunifiedcommunications.techtarget.com/tip/Whats-the-value-of-unified-communications<br />http://www.brighthub.com/office/collaboration/articles/90048.aspx<br />http://www.rapidsofttechnologies.com/enterprise-mobility-solutions.html<br />http://ezinearticles.com/?The-Top-Five-Reasons-Why-Unified-Communications-Fail&id=6117363<br />http://www.pcmag.com/encyclopedia_term/0,,t=unified+messaging&i=53423,00.asphttp://technet.microsoft.com/en-us/library/bb125141.aspx#overviewunifiedmessagingservices<br />http://voip.about.com/od/unifiedcommunications/a/UnifiedComm.htm<br />http://en.wikipedia.org/wiki/Unified_communications<br />http://hornonline.com/images/div/DS/2/Midscan3.jpg<br />http://callcenterinfo.tmcnet.com/Analysis/articles/45590-call-center-contact-center-whats-difference.htm<br />http://www.rdc.uk.com/what-is-a-contact-centre<br />http://bradtlindemann.wordpress.com/2011/03/28/do-you-really-think-a-call-center-is-the-same-thing-as-a-contact-center/<br />http://www.rdc.uk.com/what-is-a-contact-centre<br />