1. March 28, 2012
Global Service
Presentation
Hans Henrik Madsen
Global Service Director
Jan Nikolaj Jensen
Global Fire Service Manager
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

2. March 28, 2012
VIKING - Facts
• Market leader in maritime safety
• Manufactures and services safety equipment for several
sectors
– Passenger and cargo vessels, offshore installations, defence and fire-
fighting industries, fishing and yachting vessels
• Product portfolio
– Evacuation systems, liferafts, boats, lifesaving appliances, and
personal protective equipment
• Approx. 1100 employees
• Turnover > 140 million Euro
• 4 manufacturing facilities
– Esbjerg and Bramming in Denmark, Bergen in Norway, Bangkok
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

3. March 28, 2012
Network - Background
• The VIKING sales and service network started with VIKING
The Netherlands in 1977
• The network has grown to a current presence in 21
countries with 45 branches
• The latest branch started operation on 31st of May 2008 in
Istanbul Turkey.
• The network strongly supports our strategy of being close
to our customers
• Today we have approx. 220 authorised servicing stations
• We will have the world’s strongest maritime safety
network
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

4. March 28, 2012
VIKING Service
• All VIKING products as well as
several related products
– Liferafts and accessories
– Marine evacuation systems
– Lifeboats, davits and release
hooks
– Personal protective equipment:
immersion suits and lifejackets
– Marine fire systems and
equipment
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

5. March 28, 2012
Scope of Service
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

6. March 28, 2012
Service - Regulations
Service Expected
Regulations
    2010
Service
Recommendation  
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

7. March 28, 2012
Service Agreement – new trend
• Ship owners are outsourcing the planning and execution of the
service orders to service providers who can support them
globally
• Ship owners are looking for service providers who can support
a wider range of products enabling them to deal with fewer
suppliers
• Agreements are enhancing cost predictability for the ship owner
• SPOC – Single Point Of Contact
• NO HASSLE
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

8. March 28, 2012
How to find a service station ?
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

9. March 28, 2012
How to find a service station ?
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

10. How to find a service station ?

11. March 28, 2012
IMO Rules Safety
Serivicing Partner ?
Viking Marine Fire
Safety Service
Distribution
Manuals
50 Spareparts
years Authorization
Service C
Raft
experti
se Network Know-How
Inspection of Network
Support of network
ooperation
Training
Financial
Invoice
Price know-how
execution Invoicing expertice
in 8
languages
5 Servers on IT support Manuals
5 continents Spareparts
24/7
Globally Tool
Global Service
Network
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

12. March 28, 2012
MFS - Concept Advantages
Mutual obligations secures a strong partnership for:
• Quality assurance
• Original spare parts
• Manuals
• Improved check lists – technical feedback
• Technical support
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

13. MFS - Concept Advantages
• Adequate quality service to flag and port regulations
• Information on flag, class and port service requirements update
• Prepared service by uniform standard – follow up/completion in next
port
• Service record documented – manufacturer access
• Reduced visits onboard – ISPS issue for ship owners
• Expanded safety service – full package
• Fixed service pricing on 2nd service
• Advanced IT control – digital pen/SAP/database
• Possibility to use network strength as sales argumentation

14. March 28, 2012
Marine Fire Service Capabilities
• XX Authorisations from XX different manufacturers
– SeaPlus, Gloria, Vulcan, Minimax
• XX Certificate from XX different Classifications
– LRS etc
• Around XX engineers in VIKING network
– The Netherlands, Spain, UAE, Singapore, China & Iceland
• Skilled personnel (focus on skills/experience within
mechanical, electrical & hydraulic competencies – similar to
LBS services)
• Possibility to integrate up to 100 servicing stations from our
life rafts network in providing coverage to ship owners
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

15. March 28, 2012
Lifeboat, davit and release hook service
capabilities – similar setup
• 133 Authorisations from 17 different manufacturers
– OPCO, Hyundai, Beihai, Hatecke, Davit International,
Fasmer, Viking, Norsafe, Acta, Henriksen, Mad Rock,
Global Davit, Vestdavit, ISS, Jiangyin Beihai & Gepa.
• Around 40 engineers in VIKING network
– Denmark, Norway, Finland, Estonia, Iceland, Russia,
Germany, The Netherlands, United Kingdom, Spain,
Italy, UAE, South Africa, Singapore, China & US.
• Skilled personnel (focus on skills/experience within
mechanical, electrical & hydraulic competencies
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S

16. March 28, 2012
The VIKING Advantage
The unique global presence of VIKING’s
quality conscious network with more than 100
Marine Fire Safety service stations, 49 branch
offices , 270 authorized life rafts servicing
stations and strategic stock points, makes us a
truly global provider, offering cost-effective and
convenient services where and when our
customers need it .
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S