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12 steps to successful social learning




                      Jane Hart
  Learning Technologies Conference, London, 29 January 2013
C4LPT:




(c)	
  C4LPT,	
  2013	
  
(c)	
  C4LPT,	
  2013	
  
(c)	
  C4LPT,	
  2013	
  
(c)	
  C4LPT,	
  2013	
  
12 steps to successful social learning




What do you understand
by the term
“social learning”?
Social Learning is a
natural continuous
process of learning with
and from others
Social Learning is ….
Social Learning is ….
Social Learning
                                Social Training          Social Collaboration




                                   the use of                    the use of
                                  social techs            social techs to support
                                 in organized                     ongoing
                               learning events             knowledge sharing
                                (f2f and online)            and collaborative
                                                                   working


                                                          work and project teams
                            learning communities
                                                          communities of practice


                                   enterprise social network / community

(c)	
  C4LPT,	
  2013	
  
1	
  
Be	
  clear	
  about	
  the	
  purpose	
  
of	
  the	
  ini>a>ve	
  
Social Learning
                                Social Training           Social Collaboration


                                                                                e
                                                                         rm anc
                                  the use of                       thefo of
                                                                     er use
                                                                 a p lem
                                                             ing rtechs to support
                                 social techs g            v     p b
                                                        Solsocial o
                                               in
                                          rain
                                in organized
                                         t                          ongoing           ss
                                   rting mes
                              learning events
                                 o                           knowledge sharing
                                                                            bu si n e
                             upp utco online)
                            S (f2f and                         and ssin ga
                                                                    collaborative
                                                                             l
                                  o                            dd re working
                                                                         goa
                                                             A


                                                           work and project teams
                            learning communities
                                                           communities of practice


                                    enterprise social network / community

(c)	
  C4LPT,	
  2013	
  
2	
  
Use	
  the	
  appropriate	
  technology	
  
Social Learning
                                Social Training          Social Collaboration




                                  the use iofg                   the use of
                                         nn
                                      artechs             social techs to support
                                    le s
                                 social
                               ial organized
                            soc in tform
                                                                  ongoing
                               pla
                              learning events              knowledge sharing
                                                            and collaborative
                               (f2f and online)
                                                                   working


                                                          work and project teams
                             learning communities
                                                          communities of practice


                                   enterprise social network / community

(c)	
  C4LPT,	
  2013	
  
Training
terminology
Member profiling   Sharing of resources
                           Sharing links            Internal and
   Private messaging                                   external
      Notifications        Sharing files
                        Polls and surveys             networks
                       Content creation tools




                                               Activity stream
                                             Real-time updates
                                            Member commenting
                                            Threaded discussions
                                               Member liking
Group spaces
 within the
  network
Social Learning
                                Social Training          Social Collaboration




                                  the use iofg                   the use of
                                         nn
                                      artechs             social techs to support
                                    le s
                                 social
                               ial organized
                            soc in tform
                                                                  ongoing
                               pla
                              learning events              knowledge sharing
                                                            and collaborative
                               (f2f and online)
                                                                   working
                                                               l
                                                        s ocia
                                                    rise s
                                                terp tworwork and project teams
                                            en ne        k
                             learning communities
                                                          communities of practice


                                   enterprise social network / community

(c)	
  C4LPT,	
  2013	
  
Content
embedded
  in the
community

(c)	
  C4LPT,	
  2013	
  
3	
  
     Be	
  clear	
  who	
  “owns”	
  the	
  ini>a>ve	
  


•            Click	
  to	
  edit	
  Master	
  text	
  styles	
  
             Second	
  level	
  
             Third	
  level	
  
             Fourth	
  level	
  
             FiIh	
  level	
  
Social Learning
                              Social Training           Social Collaboration




                                 the use of                     the use of
                                                         social techs to support
                                 L&D
                                social techs
                               in organized                   L&Dongoing
                                                          knowledge sharing
                                 own
                             learning events
                              (f2f and online)               support
                                                           and collaborative
                                                                  working


                                                         work and project teams
                            learning communities
                                                         communities of practice


                                  enterprise social network / community

(c)	
  C4LPT,	
  2013	
  
4	
  
Launch	
  when	
  you	
  are	
  ready	
  




    (c)	
  C4LPT,	
  2013	
  
12 steps to successful social learning




What needs to be done
before this group space
is ready?
5	
  
                                                                       Invite	
  	
  
                                                                       some	
  	
  
•                Click	
  to	
  edit	
  Master	
  text	
  styles	
     early	
  	
  
                 Second	
  level	
                                     test/guest	
  	
  
                 Third	
  level	
                                      users	
  
                 Fourth	
  level	
  
                 FiIh	
  level	
  




(c)	
  C4LPT,	
  2013	
  
Test out functionality
 Get conversations going
Provide tips and guidance
Provide practice with you
community management
           skills
6	
  
                                                           Consider	
  a	
  viral	
  
                                                                   launch	
  
•    Click	
  to	
  edit	
  Master	
  text	
  styles	
  
     Second	
  level	
  
     Third	
  level	
  
     Fourth	
  level	
  
     FiIh	
  level	
  
7	
  
Or	
  make	
  a	
  song	
  and	
  dance	
  about	
  it!	
  


•                Click	
  to	
  edit	
  Master	
  text	
  styles	
  
                 Second	
  level	
  
                 Third	
  level	
  
                 Fourth	
  level	
  
                 FiIh	
  level	
  




(c)	
  C4LPT,	
  2013	
  
8	
  
Make	
  sure	
  you	
  show	
  
people	
  how	
  it	
  can	
  
become	
  part	
  of	
  their	
  
daily	
  rou>ne	
  
9	
  
Understand	
  that	
  not	
  everyone	
  will	
  contribute	
  
90-­‐9-­‐1	
  rule	
  




Source:	
  Par>cipa>on	
  Inequality,	
  Jakob	
  Nielsen,	
  2006	
  
Source:	
  Socious,	
  	
  August	
  2011	
  	
  
12 steps to successful social learning



What can you do to
improve participation
rates?
10	
  
Help	
  people	
  to	
  
“narrate	
  their	
  
•  Click	
  to	
  edit	
  Master	
  text	
  styles	
  
work”	
  
                 Second	
  level	
  
                 Third	
  level	
  
                 Fourth	
  level	
  
                 FiIh	
  level	
  




(c)	
  C4LPT,	
  2013	
  
11	
  
Keep	
  the	
  group	
  or	
  community	
  vibrant	
  	
  


   •                Click	
  to	
  edit	
  Master	
  text	
  styles	
  
                    Second	
  level	
  
                    Third	
  level	
  
                    Fourth	
  level	
  
                    FiIh	
  level	
  




   (c)	
  C4LPT,	
  2013	
  
þ  ask questions

þ  use polls

þ  use a hotseat

þ  use as a backchannel

þ  run live/synchronous
    (Twitter-like) chats – YamJams




✪ provide one-to-one support
•    Click	
  to	
  edit	
  Master	
  text	
  styles	
  
     Second	
  level	
  
     Third	
  level	
  
     Fourth	
  level	
  
     FiIh	
  level	
  
                                                           12	
  
                                                           Do	
  not	
  
                                                           underes>mate	
  
                                                           the	
  >me	
  it	
  
                                                           takes	
  to	
  
                                                           nurture	
  a	
  
                                                           group	
  or	
  
                                                           community	
  
(c)	
  C4LPT,	
  2013	
  
http://bit.ly/10slsteps

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12 steps to successful social learning

  • 1. 12 steps to successful social learning Jane Hart Learning Technologies Conference, London, 29 January 2013
  • 6. 12 steps to successful social learning What do you understand by the term “social learning”?
  • 7. Social Learning is a natural continuous process of learning with and from others
  • 10. Social Learning Social Training Social Collaboration the use of the use of social techs social techs to support in organized ongoing learning events knowledge sharing (f2f and online) and collaborative working work and project teams learning communities communities of practice enterprise social network / community (c)  C4LPT,  2013  
  • 11. 1   Be  clear  about  the  purpose   of  the  ini>a>ve  
  • 12. Social Learning Social Training Social Collaboration e rm anc the use of thefo of er use a p lem ing rtechs to support social techs g v p b Solsocial o in rain in organized t ongoing ss rting mes learning events o knowledge sharing bu si n e upp utco online) S (f2f and and ssin ga collaborative l o dd re working goa A work and project teams learning communities communities of practice enterprise social network / community (c)  C4LPT,  2013  
  • 13. 2   Use  the  appropriate  technology  
  • 14. Social Learning Social Training Social Collaboration the use iofg the use of nn artechs social techs to support le s social ial organized soc in tform ongoing pla learning events knowledge sharing and collaborative (f2f and online) working work and project teams learning communities communities of practice enterprise social network / community (c)  C4LPT,  2013  
  • 16.
  • 17. Member profiling Sharing of resources Sharing links Internal and Private messaging external Notifications Sharing files Polls and surveys networks Content creation tools Activity stream Real-time updates Member commenting Threaded discussions Member liking Group spaces within the network
  • 18. Social Learning Social Training Social Collaboration the use iofg the use of nn artechs social techs to support le s social ial organized soc in tform ongoing pla learning events knowledge sharing and collaborative (f2f and online) working l s ocia rise s terp tworwork and project teams en ne k learning communities communities of practice enterprise social network / community (c)  C4LPT,  2013  
  • 19. Content embedded in the community (c)  C4LPT,  2013  
  • 20. 3   Be  clear  who  “owns”  the  ini>a>ve   •  Click  to  edit  Master  text  styles   Second  level   Third  level   Fourth  level   FiIh  level  
  • 21. Social Learning Social Training Social Collaboration the use of the use of social techs to support L&D social techs in organized L&Dongoing knowledge sharing own learning events (f2f and online) support and collaborative working work and project teams learning communities communities of practice enterprise social network / community (c)  C4LPT,  2013  
  • 22. 4   Launch  when  you  are  ready   (c)  C4LPT,  2013  
  • 23.
  • 24. 12 steps to successful social learning What needs to be done before this group space is ready?
  • 25. 5   Invite     some     •  Click  to  edit  Master  text  styles   early     Second  level   test/guest     Third  level   users   Fourth  level   FiIh  level   (c)  C4LPT,  2013  
  • 26. Test out functionality Get conversations going Provide tips and guidance Provide practice with you community management skills
  • 27. 6   Consider  a  viral   launch   •  Click  to  edit  Master  text  styles   Second  level   Third  level   Fourth  level   FiIh  level  
  • 28. 7   Or  make  a  song  and  dance  about  it!   •  Click  to  edit  Master  text  styles   Second  level   Third  level   Fourth  level   FiIh  level   (c)  C4LPT,  2013  
  • 29. 8   Make  sure  you  show   people  how  it  can   become  part  of  their   daily  rou>ne  
  • 30. 9   Understand  that  not  everyone  will  contribute  
  • 31. 90-­‐9-­‐1  rule   Source:  Par>cipa>on  Inequality,  Jakob  Nielsen,  2006  
  • 32. Source:  Socious,    August  2011    
  • 33. 12 steps to successful social learning What can you do to improve participation rates?
  • 34. 10   Help  people  to   “narrate  their   •  Click  to  edit  Master  text  styles   work”   Second  level   Third  level   Fourth  level   FiIh  level   (c)  C4LPT,  2013  
  • 35. 11   Keep  the  group  or  community  vibrant     •  Click  to  edit  Master  text  styles   Second  level   Third  level   Fourth  level   FiIh  level   (c)  C4LPT,  2013  
  • 36. þ  ask questions þ  use polls þ  use a hotseat þ  use as a backchannel þ  run live/synchronous (Twitter-like) chats – YamJams ✪ provide one-to-one support
  • 37. •  Click  to  edit  Master  text  styles   Second  level   Third  level   Fourth  level   FiIh  level   12   Do  not   underes>mate   the  >me  it   takes  to   nurture  a   group  or   community