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AGENDA
Changing learning habits
What this means for content design
Design guidance and insights
Examples of performance support resources
Performance design process and measuring success
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“I don’t need to study a problem -
only solve it.”
COURSES
“I don’t need to take a test to
know if I can do a task; I will
know if can do it when I
complete the task.”
TESTS
“I don’t need to remember stuff -
only know where I can find the
information again if or
when I need it.”
MEMORISATION
focused on performance - getting a job done
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producing
small, flexible, on demand
resources
for different users’ devices
in useful formats
to help get work done
courses > resources > performance support
What this means
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14. • It’s not a learning resource
but a performance resource
• You can create resources
alongside courses
• You can create resources
instead of courses
From
instructional design
to
performance design
and
information design
visual design
What this means
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micro content
bite-sized content
nano content
How small is small?
1 - THINK SMALL
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Source: Nick Shackleton Jones
http://www.aconventional.com/2014/12/
what-we-do-in-learning.html
Source: Nick Shackleton Jones
https://www.linkedin.com/pulse/content-
dumping-how-poison-your-learning-strategy-
shackleton-jones
From content to context
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content personalization
not about you personalizing it
but making it PERSONALIZABLE
by the user
i.e. to use in whatever way suits
the individual concerned
2 - THINK FLEXIBLE
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How can it be
quickly found
and
easily accessed?
3 - THINK ON DEMAND
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Example: Google Guide
http://www.googleguide.com/print/
adv_op_ref.pdf
2 page PDF for printing
Text and links to deeper content and
examples (for online use)
Supporting performance resource
alongside tutorial
What elements can be extracted to
form a good job aid?
Example 1: Textual Reference Guide or Cheat Sheet
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Example: Trade Show Checklist
http://checklist.com/trade-show-
checklist/
Things to do (non-sequential)
Interactivity? Check off items as you
do them (print and check/interactive)
Example 2: Textual Checklist
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Example: How to unjam a printer
List of sequential steps
Interactivity? Only show the steps
once they’ve been checked off?
Flip open the ADF by grasping the notch1
Firmly grasp the paper and pull it out2
Cl Close the ADF3
Press RESET4
Example 3: Step-by-step list
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Start
End
Receive order
Assemble package
Require
shipping?
Enables user:
to select items to denote completion and/or
to gain more information
Example 5: Interactive Flowchart
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Example 7: Annotated screenshots or images
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Annotated screenshot of Yammer,
page 60, Modern Workplace Learning,
http://www.ModernWorkplaceLearning.com
Original source: unknown
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Available on web/mobilePDF.
Snapguide example:
https://snapguide.com/guides/turn-
your-smart-phone-into-a-wi-fi-
hotspot/
Example 8: Text and Graphics Guides
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http://www.instructables.com/id/Gif-
Tastic/?ALLSTEPS
Instructables example:
How to make an animated GIF
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Example 9: Audio Guides
useful if hands-free access required
talking through a task or activity
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Example 12: How-To Videos
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Example: How to clear a printer jam
http://www.howcast.com/videos/
384350-how-to-clear-a-printer-jam/
less than 2 minute videos
Example: How to make steak tartare
https://vine.co/v/bOIqn6rLeID
6 second video
37. 1. Analyse
• the performance problem
• the type of support that is required
• the device (if any) on which it will
be used
2. Design the resource in the most
appropriate format/media with
essentials required
3. Make available for flexible and on
demand use
Performance Support Design Process
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track hits | social ratings | social recommendations
performance improvement
Measuring success
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