Webinar presentation on 27 and 28 April. Sponsored by Trivantis

1. Beyond Instructional Design:
How Performance Support is Revolutionising e-Learning
Jane Hart
Centre for Learning & Performance Technologies

2. (c) C4LPT, 2016 2

3. (c) C4LPT, 2016
@C4LPT
www.JaneHart.com
www.C4LPT.co.uk
www.ModernWorkplaceLearning.com

4. (c) C4LPT, 2016
AGENDA
Changing learning habits
What this means for content design
Design guidance and insights
Examples of performance support resources
Performance design process and measuring success
4

5. (c) C4LPT, 2016
Learning habits are changing
5

6. (c) C4LPT, 2016
variety of sources: people and content
6

7. (c) C4LPT, 2016
on demand
7

8. (c) C4LPT, 2016
in short bursts
8

9. (c) C4LPT, 2016
on all kinds of devices
9

10. (c) C4LPT, 2016
in the flow of work
10

11. (c) C4LPT, 2016
“I don’t need to study a problem -
only solve it.”
COURSES
“I don’t need to take a test to
know if I can do a task; I will
know if can do it when I
complete the task.”
TESTS
“I don’t need to remember stuff -
only know where I can find the
information again if or
when I need it.”
MEMORISATION
focused on performance - getting a job done
11

12. (c) C4LPT, 2016
where there is choice
12

13. (c) C4LPT, 2016
producing
small, flexible, on demand
resources
for different users’ devices
in useful formats
to help get work done
courses > resources > performance support
What this means
13

14. • It’s not a learning resource
but a performance resource
• You can create resources
alongside courses
• You can create resources
instead of courses
From
instructional design
to
performance design
and
information design
visual design
What this means
(c) C4LPT, 2016 14

15. (c) C4LPT, 2016
micro content
bite-sized content
nano content
How small is small?
1 - THINK SMALL
15

16. (c) C4LPT, 2016
Source: Nick Shackleton Jones
http://www.aconventional.com/2014/12/
what-we-do-in-learning.html
Source: Nick Shackleton Jones
https://www.linkedin.com/pulse/content-
dumping-how-poison-your-learning-strategy-
shackleton-jones
From content to context
16

17. (c) C4LPT, 2016
content personalization
not about you personalizing it
but making it PERSONALIZABLE
by the user
i.e. to use in whatever way suits
the individual concerned
2 - THINK FLEXIBLE
17

18. (c) C4LPT, 2016
How can it be
quickly found
and
easily accessed?
3 - THINK ON DEMAND
18

19. (c) C4LPT, 2016
Mobile first - BYOD
4 - THINK DEVICES
19

20. (c) C4LPT, 2016
Responsive design
20

21. (c) C4LPT, 2016
text
images/graphics
audio
video
5 - THINK MEDIA
21

22. (c) C4LPT, 2016
Do you need interactivity
in a performance support tool or job aid?
for additional
guidance
to support
personalisation
22

23. EXAMPLES OF PERFORMANCE SUPPORT RESOURCES
FROM AROUND THE WEB
23

24. (c) C4LPT, 2016
Example: Google Guide
http://www.googleguide.com/print/
adv_op_ref.pdf
2 page PDF for printing
Text and links to deeper content and
examples (for online use)
Supporting performance resource
alongside tutorial
What elements can be extracted to
form a good job aid?
Example 1: Textual Reference Guide or Cheat Sheet
24

25. (c) C4LPT, 2016
Example: Trade Show Checklist
http://checklist.com/trade-show-
checklist/
Things to do (non-sequential)
Interactivity? Check off items as you
do them (print and check/interactive)
Example 2: Textual Checklist
25

26. (c) C4LPT, 2016
Example: How to unjam a printer
List of sequential steps
Interactivity? Only show the steps
once they’ve been checked off?
Flip open the ADF by grasping the notch1
Firmly grasp the paper and pull it out2
Cl Close the ADF3
Press RESET4
Example 3: Step-by-step list
26

27. (c) C4LPT, 2016
Example:
http://www.rff.com/order_processing.htm
Visual breakdown of the steps to complete a
task
Example 4: Flowchart
27

28. (c) C4LPT, 2016
Start
End
Receive order
Assemble package
Require
shipping?
Enables user:
to select items to denote completion and/or
to gain more information
Example 5: Interactive Flowchart
28

29. (c) C4LPT, 2016
Example:
http://ashleychiasson.com/blog/
terminology-tuesday-job-aids/
Everything you need on one
page
Example 6: Infographic
29

30. (c) C4LPT, 2016
Example 7: Annotated screenshots or images
30
Annotated screenshot of Yammer,
page 60, Modern Workplace Learning,
http://www.ModernWorkplaceLearning.com
Original source: unknown

31. (c) C4LPT, 2016
Available on web/mobilePDF.
Snapguide example:
https://snapguide.com/guides/turn-
your-smart-phone-into-a-wi-fi-
hotspot/
Example 8: Text and Graphics Guides
31
http://www.instructables.com/id/Gif-
Tastic/?ALLSTEPS
Instructables example:
How to make an animated GIF

32. (c) C4LPT, 2016
Example 9: Audio Guides
useful if hands-free access required
talking through a task or activity
32

33. (c) C4LPT, 2016
Example:
https://www.youtube.com/
watch?v=qr9rtFG7fKM
how to use a website or carry
out a software activity
Example 10: Screencasts
33

34. (c) C4LPT, 2016
Example:
https://www.youtube.com/
watch?v=eLGLtnRopJM
Light-hearted animations
explaining something -
often uses hand-drawn
figures or images.
Example 11: Animated explainers
34

35. (c) C4LPT, 2016
Example 12: How-To Videos
35
Example: How to clear a printer jam
http://www.howcast.com/videos/
384350-how-to-clear-a-printer-jam/
less than 2 minute videos
Example: How to make steak tartare
https://vine.co/v/bOIqn6rLeID
6 second video

36. (c) C4LPT, 2016
What is the right resource for a performance problem?
36

37. 1. Analyse
• the performance problem
• the type of support that is required
• the device (if any) on which it will
be used
2. Design the resource in the most
appropriate format/media with
essentials required
3. Make available for flexible and on
demand use
Performance Support Design Process
(c) C4LPT, 2016 37

38. (c) C4LPT, 2016
track hits | social ratings | social recommendations
performance improvement
Measuring success
38

39. (c) C4LPT, 2016 39(c) C4LPT, 2016