Presentation at KM Australia 2011 by James Robertson, exp

1. How new technologies can help KM James Robertson, Step Two Designs Email: jamesr@steptwo.com.auTwitter: @s2d_jamesr

2. “It’s not about systems and processes” Nicolas Gorjestani (yesterday)

3. “We forgot to do a business case” Peter Williams (yesterday)

5. Both books from: www.steptwo.com.au

6. It’s not not about the technology Technology plays a key role, and technology has changed (Quote by Andrew McAfee and others)

7. BLOGS WIKIS ACTIVITYSTREAMS TEAMSPACES NEWTECHNOLOGY SOCIALINTRANETS YAMMER COLLABORATIONTOOLS ENTERPRISE2.0 SOCIALSTAFF DIRECTORIES

8. “Piloting” technology doesn’t work Throwing out a technology and “seeing what happens” mostly fails

9. Target business needs Focus on a specific business problem or staff group, and do what it takes to get success

10. Award-winning examples of technology supporting KM objectives www.steptwo.com.au/iia

11. {CASE STUDY } Crew community forums at British Airways (UK) Further details:www.youtube.com/watch?v=gzp70KvBwvw

13. {CASE STUDY } Competitor wiki atScottrade(USA) Further details:www.youtube.com/watch?v=8BmCylAcv7E

14. Screenshot provided courtesy ofScottrade

15. {CASE STUDY } Answering questions at Sabre (USA) Further details:www.youtube.com/watch?v=dVgTgj94eTs

16. Screenshot provided courtesy of Sabre Holdings

17. Screenshot provided courtesy of Sabre Holdings

18. { 60% of all questions asked receive an answerwithin the first hour}

19. Screenshot provided courtesy of Sabre Holdings

20. {CASE STUDY } The Tube at IDEO (USA) Further details:www.steptwo.com.au/iia

21. { “Effective knowledgesharing is a social activitythat’s enabled by technology” }

22. Speaking Intranet News Screenshot provided courtesy of IDEO

23. Speaking Intranet News Screenshot provided courtesy of IDEO

24. Speaking Intranet News Screenshot provided courtesy of IDEO

25. Speaking Intranet News Screenshot provided courtesy of IDEO

26. You can’t change culture with technology Match today’s culture to get adoption and use

27. But technology can help! Used the right way, technology can get a great lever for change

28. James Robertson, Step Two Designs Email: jamesr@steptwo.com.au Twitter: s2d_jamesr Website: www.steptwo.com.au Blog: www.steptwo.com.au/columntwo Articles:www.steptwo.com.au/subscribe