1. Are you ready for
another perfect day?
Royal Hideaway Playacar

2. What can we say
that others can’t?
At Occidental Hotels & Resorts we asked ourselves a very simple question…
Occidental Grand Cozumel

3. Occidental
Hotels &
Resorts is
founded with
the opening of
the Miguel
Angel Hotel
15 Hotels
in 8
destination
s
International
expansion with the
debut of the
El Embajador Hotel
in the Dominican
Republic
Unveiling of new a
resort concept with
the opening of
Flamenco brand in
the Dominican
Republic
Became the
pioneers in the
Caribbean with
the introduction
of the “All-
inclusive”
concept
Mercapital and La
Caixa become
shareholders
Our History…
1982 1988 1989 1991 1992
2000 2001 2002 2003
$14 million investment to updgrade and rebrand the Occidental Nuevo
Vallarta from Allegro to Grand.
A leader in the leisure travel segment with 6,700 rooms in 8 countries
and 4,500 employees delivering the highest level of personalized
service through the “Occidental Experience” to over 800,000 guests
every year. Opening of Occidental Grand Cartagena in Cartagena,
Colombia
1997-1998
Aquisition of the Allegro
Resort chain - the leaders in
the “all-inclusive” industry in
Costa Rica, Nuevo Vallarta,
Aruba
and Riviera Maya
Occidental completes changes in its brand
portfolio with Allegro, Grand and Royal
Hideaway.
Re-branding and upgrade of Occidental Grand
Aruba from Allegro to Grand
Grand opening of
Occidental Grand
Fuerteventura in the
Canary Islands and
Grand Xcaret in
Mexico
Opening of
Occidental
Miramar in
Cuba
25th Anniversary.
Renewal of
shareholders: Valanza
(BBVA), Pontegadea
(Inditex), Tamar,
Comsa
Opening of Royal Oasis
by Occidental in Haiti.
Launch of the
Unlimited Xcaret
Xpwerience package
in partnership with
Xcaret Eco-Park
20132007 2012

4. Let’s talk about hotels…
• All-inclusive 4 star resorts
• Beachfront location
• Sport activities and day- and
night-time entertainment for
everyone
• Ample space for a wide variety of
land and water sport activities
• Kids Club
• Perfect for families, couples, dive
vacations
Allegro Playacar

5. • 5 Star All-inclusive Resorts
• Wide selection of a la carte gourmet
dining and specialty cuisine (themed
restaurants: Asian, Italian,
Mediterreanean)
• Royal Club, an exclusive concept
offering highly personalized service
including wifi, 24-hour assistance
• Beachfront location and close proximity
to the city
• Sport activities and day- and night-time
entertainment
• Ample space for a wide selection of
land and water sports
• Ideal for families, couples,
honeymooners, dive vacations
Let’s talk about hotels…
Occidental Grand
Papagayo

6. Let’s talk about hotels…
• Luxury Adults-only All-inclusive Spa Resorts
unique for their highly personalized service
• Highly recognized for standards and service by
the presitgious The Leading Hotels of the World,
AAA Five Diamonds, Virtuoso and others
• An exquisite selection of a la carte gourmet
restaurants featuring cuisine by our signature
Chef.
• Exclusive Chef’s Table restaurant experience
featuring wine pairings from the Wine Cellar.
• Priviledged beach-front location close to tourist
attractions and major points of interest
• Ideal for couples, honeymooners, weekend
getaways
Royal Hideway Playacar

7. Let’s talk about hotels…
• 4 and 5 Star City Hotels
• Centrally located in the city
• Exclusive “Royal Club” service for
executives
• Ideal for business travelers and for
corporate events
• Ideally situated for leisure travel and
weekend getaways
• Flexible meeting and convention space
with the latest technology and
equipment
• Popular city venue and prime location
for hosting weddings, social, cultural
and corporate events.
• Signature restaurants appealing to the
local clientele.
Occidental Miguel Angel

8. Occidental Vacation Club has
been offering club
memberships since 1994. At
present, over 23,500 families
enjoy 2 trips per year using
club membership.
Members may choose among
any of the properties
managed by Occidental and
vacation as many times as
they want.
Living in Paradise
Let’s talk about …

9. • Preferred accommodations
• Discount All Inclusive Rates
• Full-service All Inclusive Resorts facilities
• Private check-in and check-out
• Dedicated Concierge service
• Early check-in and late check out
• Branded Room Amenities
• Automatically stocked minibar
• Vacation at other Occidental Resorts & Hotels
• Exchange privileges with over 4,500 affiliated
resorts
• Share their vacation home with family and friends
• Extend vacation use and time with the Lock-Off
system
• Enjoy extra vacations with Bonus time
• Give their vacation time as a gift to someone special
• Exclusive Members-only on-line access and
publications
• Personalized vacation planning from a dedicated
team of Occidental Vacation Club Concierge
• Privileged “Share the Joy” events to share with
family and friends
Club Membership Benefits:
Let’s talk about …

10. Let’s talk about destinations…
Aruba
Costa Rica
Colombia
Cuba
Dominican
Republic
Haiti
Mexico
Spain
1
2
1
3
2
1
6
2
No. of HotelsCountry
TOTAL HOTELS
Royal Clubs
18
10

11. Let’s talk about unique
concepts…
• Unlimited Xcaret Experience.
A hotel situated within the
archeological park Xcaret
where
guests can enjoy an
unlimited
number of attractions and
activities during their stay.
• Royal Club. A luxury boutique
hotel concept within the hotel,
offering exclusive concierge
service and restaurants.
• Gastronomy. Exclusive
emblematic restaurants in our
city hotels.
• All inclusive. Pioneers of the
“All-inclusive” concept in the
Caribbean. A wide selection of
restaurants and bars for guests
to enjoy.
Occidental Grand Xcaret

12. Let’s talk about solvency…
BBVA
One of the leading
financial institutions in
Spain
Pontegadea
One of the main
Spanish Real Estate
companies
TAMAR
Company owned by the
Occidental Hotels &
Resorts founder
IOSA Inmuebles
Spanish group, ranked
second in the
infrastructure and
technology sector
PercentageShareholders
Occidental El Embajador
57.53%
23.63%
13.58%
5.26%

13. Let’s talk about service…
• 4,500 employees worldwide
• Trip Advisor “Certificate of
Excellence” recipient 3 years in a
row
• Recipient of various
sustainability awards including
ISO9001, Ecologic Blue Flag,
Green Globe, Rainforest Alliance
and Great Places to Work.
• Membership into the prestigious
The Leading Hotels of the World,
AAA Five Diamonds and Virtuoso
• Occidental Experience featuring
specialized programs such as
Dive Vacations, Adventure
Vacations and more
Royal Hideway Playacar

14. Let’s talk about strategy…
All-inclusive
27.70 %
72.23 %
City Hotels
Allegro Cozumel
Rooms
5,440
1,260
Total: 6,700

15. Why not imagine a future
filled with perfect days?
And now…
Occidental Grand Aruba

16. Looking ahead 2013-2016
• Improvement of the product
quality with an investment of
$25 million in 2013
• Increased product
differentation offering unique
concepts: Unlimited Xcaret
Experience, Royal Clubs,
Occidental Experience
• New sales & marketing
structure with focus and
presence in the main markets,
segments and channels
• Increased growth with the
opening of Royal Oasis in Haiti
and search of new
opportunities in the Caribbean,
Latin America and other
emerging markets.
Occidental Grand Cozumel

17. Together we will continue
to create perfect days…
Come to Occidental Hotels & Resorts
Royal Hideway Playacar