Maximizing HCAHPS Scores

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Nick Jacobs

Presentation to the Patient-Centered Care CEO Summit in Chicago, IL on 10/23/08 by Nick Jacobs

Saúde e medicina

CEO SUMMIT MAXIMIZING HCAHPS SCORES F. Nicholas Jacobs President/CEO Windber Medical Center

HCAHPS Survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Windber Medical Center's scores were compared to the State and U.S. Average in several categories.

HCAHPS Survey ,[object Object],[object Object],[object Object],Windber Medical Center's scores were compared to the State and U.S. Average in several categories.

Outcomes ,[object Object],[object Object],[object Object]

10 Year Financial Picture *2008 projected

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The New Medical Center

Community Fitness Center 4200 Pop. 1300 Members

Improve Image and Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],Specialty Suites

[object Object],[object Object],[object Object],[object Object],CENTER FOR LIFE

“ I shall not leave you comfortless…” Windber Hospice

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Employee Satisfaction 94% 97% 98% 98% 98% ,[object Object],[object Object],[object Object],[object Object],[object Object]

Employee Communications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Employee Physical Wellness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Employee Empowerment ,[object Object],[object Object],[object Object],[object Object],[object Object]

Employee Fitness ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],Employee Training & Development

[object Object],[object Object],[object Object],[object Object],[object Object],Dr. Dean Ornish Program for Reversing Heart Disease

Integrative Therapies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Employee Emotional Health ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Continued Dedication to Employee Personal Growth ,[object Object],[object Object],[object Object],[object Object]

More Employee FUN!!! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

We Ask Bullies to RESIGN ,[object Object],[object Object],[object Object],[object Object],[object Object]

Source: The Hospital Council of Western PA Average Length of Stay

Hospital-wide Nosocomial Infection Rate Average rate for 2004-2007 - 0.96 Below 1%

Mortality Comparison by Hospital Windber Medical Center had the lowest mortality rate of 0.8% compared to 8 peer hospitals all above 1% Risk-adjusted index is statistically significant at a confidence level of 95%

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Our Strategic Partners…

How Innovative Leadership Cured Ailing Medical Center Military-Civilian Endeavor Makes Breast Cancer Strides J.M. WindberCare Mammography Gown Breast Cancer Vaccine Shows Promise Digging for Nuggets of Wisdom Joyce Murtha Breast Care Center Collaboration at its Finest The Largest Data Warehouse In The World? National Attention

“ Close your eyes if you want to see health care in the future. Then open them, and see the extraordinary facility here at Windber. This is the future of health care, it focuses on prevention and research. Keeping people healthy and focusing on end of life.” DONNA SHALALA U.S Secretary of Health & Human Services

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GENUINE ESCORT AGENCY

Maximizing HCAHPS Scores

1. CEO SUMMIT MAXIMIZING HCAHPS SCORES F. Nicholas Jacobs President/CEO Windber Medical Center

6. Financial Picture

7. 10 Year Financial Picture *2008 projected

8. Campus Redesign

10. Community Fitness Center 4200 Pop. 1300 Members

11. Healing Arts… Nutrition for the Soul

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13. Close to Home

14. A Healing Environment

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21. “ I shall not leave you comfortless…” Windber Hospice

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23. Hospice Patient Rooms

24. Breast Care Center

25. Comforting Environment

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27. State-of-the-Art Equipment

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36. Greenhouse

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40. Source: The Hospital Council of Western PA Average Length of Stay

41. Hospital-wide Nosocomial Infection Rate Average rate for 2004-2007 - 0.96 Below 1%

42. Mortality Comparison by Hospital Windber Medical Center had the lowest mortality rate of 0.8% compared to 8 peer hospitals all above 1% Risk-adjusted index is statistically significant at a confidence level of 95%

43. Restraints

44. Readmission Rate

45. Windber Research Institute

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47. How Innovative Leadership Cured Ailing Medical Center Military-Civilian Endeavor Makes Breast Cancer Strides J.M. WindberCare Mammography Gown Breast Cancer Vaccine Shows Promise Digging for Nuggets of Wisdom Joyce Murtha Breast Care Center Collaboration at its Finest The Largest Data Warehouse In The World? National Attention

48. “ Close your eyes if you want to see health care in the future. Then open them, and see the extraordinary facility here at Windber. This is the future of health care, it focuses on prevention and research. Keeping people healthy and focusing on end of life.” DONNA SHALALA U.S Secretary of Health & Human Services

Maximizing HCAHPS Scores

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