1. CURRICULUM VITAE
PERSONAL-DATA
NAME: KABABIITO JACKLINE
DATE OF BIRTH: 28 AUGUST 1984
NATIONALITY: UGANDAN
MARITAL STATUS: SINGLE
SEX: FEMALE
ADDRESS P.O BOX 24544 fort portal
CONTACT: 0782597925/0701597925
EMAIL: jacklinek@blue.co.ug/kababiitojackie@yahoo.com
EDUCATION BACKGROUND
EDUCATION
Award Institution/school Date completed
Bachelor of business
management finance option
Mountains of the moon
University fort portal
2010-2013
Diploma in business
studies(UDBS)
procurement option
Uganda College of
Commerce(ucc) kabale
2005-2007
Uganda Advanced
Certificate of Education
Kabarole Hillside High
School
2002-2004
Uganda Certificate of
Education
Mpanga Secondary School 1999-2002
Primary leaving education Kamengo primary school 1998
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2. WORKING EXPERIENCE:
Institution: blue financial services from 2008 to date.
Job title: branch manager
Period in the current job: four years
Branch: fort portal
Roles/ duties
1. Manage the staff and functions of the branch sales area of responsibility, as well
as ensuring that the branch sales strategy is implemented and performance targets
in terms of the sales strategy are achieved.
2. Monitor and effect compliance to credit policies and procedures for all the loans
disbursed.
3. Use segmentation tools on profitability and risk, protect the company’s assets and
public image as well as conduct research to assess the severity of risk.
4. Communicate the company’s Vision, strategy and core values as it manifests in to
branch and individual objectives and targets.
5. Maintain highest levels of client care within the branch.
6. Formulate the branch marketing plan, providing new ideas on regular basis while
ensuring the plans are completed/ carried out and completed.
7. Assess operational risk inherent in the business, managing regulatory
requirements, audit and operational policy, procedures and practices
8. Proper housekeeping and administration of applications and reporting
9. Ensure awareness in the direct and surrounding areas of the company brand and
products through effective marketing strategies
10. Ensure that all necessary Human resource documentation and monthly salary
submissions with regards to the staff and agents are completed and sent to human
resource on time
11. Ongoing training, monitoring and coach all credit staff on procedures, products
and customer service
12. Responsible for cash express product which involve cash handling on daily basis.
13. Develop key risk indicators and communicate them throughout the company.
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3. 14. Cash reconciliation on both teller and treasury to ensure no shortage is made on
daily basis.
15. Act as treasury for cash express and teller as well.
16. Daily reports for cash express.
17. Ensure full compliance to credit policies and procedures for all the loans
disbursed within the branch.
18. Manage overall performance of the branch with regards to sales and agreed
budgets
19. Cross sell all products to customers
20. Timely follow up of new and existing leads
21. Maintain employee relations and manage employee performances
22. Train, mentors and coaches subordinates and develop a challenging and
rewarding working environment
23. Promoting sales through referrals, telesales, sms campaigns, paid up clients, or
any other suitable means
24. Report timeously and accurately as and when required (daily, weekly, monthly,
and general)
25. Customer care services particularly incoming and outgoing calls.
26. Perform all other related duties that may be required from time to time by my
supervisor.
On18/06/2010 to 1/3/2011 I was left as the care taker/ acting branch manager fort portal
branch and below are some of the roles/duties that I performed.
1. Approving loan applications for clients on behalf of blue before there sent to
national office for final approval.
2. Maintain highest levels of client care within the branch
3. Assist clients with queries and make sure the client is sorted and happy.
4. Make daily reporting on sales and collections
5. Drive collections at the branch make sure letters of demand are submitted to the
right clients.
6. Provide effective internal communication at branch level and national office.
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4. 7. Proper housekeeping and safety of client’s applications for future reference
8. Manage overall performance of the branch with regards to sales.
Institution: blue financial services from 2008 to 2010.
Job title: sales consultant
Period: one and half years
Branch: fort portal
Roles/ duties performed;
As a result of my excellent services in sales and marketing as evidenced by awarded
certificates in the same year I was promoted to the level of branch sales consultant and I
played the following roles.
1. Ensure proper filing of all individual lending documentation for the purpose of
record keeping.
2. Market the company’s products and give out salary loans to customers.
3. Creating good customer care that remains memorable in the minds of clients.
4. Update all records of Blue financial services, fort portal branch’s sales department
for easy transaction with our clients.
5. I was also responsible for managing sales agents who are allocated to me and
make sure that they have fulfilled their responsibilities on time.
6. Pre- approve loan application documents from clients before an application is
approved by manager to be sent to national office for formal approval.
7. I also make sure that the sales targets allocated to me and my agents are achieved.
8. I also established and maintained good relationship among my team members
(sales agents).
9. Make follow ups of client’s loan applications from national office.
10. Make sales calls and contact both potential and present customers.
11. Present and sell company products and services to current and potential
customers.
12. Ensure that all necessary documentation is available prior to loan application
process
13. Identify and resolve customer concerns and queries.
14. Report sales activities and escalate risks immediately
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5. 15. Answering all incoming telephone calls for secretariat with professionalism and
follow telephone etiquette
16. Write weekly work plans, reports and submit them to the manager
17. Perform all other related duties assigned to me by my supervisor
18. Through fulfilling all the above I merged the top sales consultant fort portal
branch and this is evidenced by awarded certificates from blue financial services
and this led the branch to be named as the branch of year 2008 to date with a
branch certificate as well.
In February 2008, I was employed by Blue financial services as a sales agent.
Job title: sales agent
Period: six months
Duties/ roles performed
1. Marketing the company’s products and make sales for my branch.
2. Make follow up on customers for top up loans.
3. Calculate client’s affordability for payment
4. Do a pre-approval of client’s loan application
5. Assist clients with queries regarding their loans
6. Client mobilization, sensitization and training in regard to financial matters.
7. Make weekly plans for the coming week and report for the previous week.
OTHER SKILLS ATTAINED
 Strong interpersonal skills.
 Excellent communication both written and verbal
 Flexibility and willingness to work long hours
 Team player and builder, self motivated with limited supervision at work.
 Well organized with ability to multi-task and prioritize work load.
 Proven ability to work independently in a fast paced environment.
 Excellent computer skills in micro soft word and excel
 Inventory control
 Client relation
 Sales management
Language preference: English, Runyoro-Rutoro, Luganda, runyankole –rukiga
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6. Hobbies
• Making friends
• Listening to music
• Traveling
REFEREES
Kiryantende Moses
Managing Director
Nova insurance company
P.O.BOX 24876
Kampala
moss@novainsurance.co.ug
0772623067
Kusemererwa Susan
Branch manager mbarara
Blue financial services
Po.Box 34444
susanku@blue.co.ug
0782995016
Mugogo peter
Chief operations officer
Enjuba credit
Kilement hill road Kampala
peter@enjuba.co.ug
0776684607
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7. Hobbies
• Making friends
• Listening to music
• Traveling
REFEREES
Kiryantende Moses
Managing Director
Nova insurance company
P.O.BOX 24876
Kampala
moss@novainsurance.co.ug
0772623067
Kusemererwa Susan
Branch manager mbarara
Blue financial services
Po.Box 34444
susanku@blue.co.ug
0782995016
Mugogo peter
Chief operations officer
Enjuba credit
Kilement hill road Kampala
peter@enjuba.co.ug
0776684607
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