6. Why are we different? Tailored Skills & Development Sustainability Empowering Sales Management Return on Investment Objectivity versus Subjectivity

10. Some of Silent Edge’s Clients

11. Results and Testimonials (Account Managers & New Business) 450% growth (£750k – £4m) in 6 months (National Accounts Team) £6m increase (13%) in the first year of working with Silent Edge (33% ROI) – they are growing at 10% in year two and the market is growing at 2% (Field Sales, Telesales & Managers) 30% increase in sales (£14m) in a year (Field Sales & Managers) 50% growth in year one and 35% in year two (margins also increased) (Field Sales & Managers) won £2.3m of new business within 3 months of the end of the programme with £500k profit (Inbound Call Centre) experienced a 20% uplift across 160 people in their Irish call centre (Online Inbound Telesales) pilot team have been top performers in December – performing 8.6% better that the average of the telesales team

14. Developing high-performing sales people

15. Cranfield show the link to success from Silent Edge’s competency frameworks Socialiser Narrator Deal Maker Product Focused Story Teller Consultant Product Closer Expert New Bus 11% 16% 5% 23% 6% 15% 10% 12% 100% Tele 27% 16% 6% 22% 11% 11% 6% 2% 100% Acc Mgt 22% 12% 8% 8% 8% 16% 24% 4% 100%

16. At the heart of every sales force

17. Acceptance Sustainability Denial Fear Anger Resistance Openness Testing Relearning Integration

19. New Business Critical Hour™ Averages

20. New Business Critical Hour™ Competency Averages

21. Corporate sales team – team score by Account Management

22. Account Management Observations

25. Sales Manager evaluation example results

29. Thank you Developing Winners