Jacques Chartrain

Toronto, Canada Area Canada

Customer Experience Leader with in-depth Call Centre Knowledge

Technology / Software / Internet

I believe senior leaders nurture and develop those around them. To achieve the impossible you need to harness the passion of a team; point them towards a clear and true vision and help them see for themselves the achievements within their grasps. I believe in the customer experience is the key differentiator for business. I believe that the attitude of people is more important than experience in creating an effective experience. I believe in a disciplined, but friendly and caring environments. I am dedicated to delivering superior customer experiences through voice of the customer programs, process optimization, employee coaching & training and effective use of technology. I measure m...