Two years ago, based on our buyer behavior research, ITSMA introduced the new 4Ps of marketing: personalized, proactive, people influenced, and proven. Today, the 4Ps are more relevant than ever, especially personalization. Buyer expectations continue to rise and technology is constantly evolving. Therefore, everything that marketing does must continue down the personalization path. Marketers need to harness technology to gain greater insight into buyers’ wants and needs and deliver personalized content, however they must not lose sight of the need to make marketing both personalized and personal.
ITSMA’s B2B Marketing Personalization Study, conducted with 69 B2B marketers in March 2019, shows that 36% of respondents believe that personalization is extremely important to their organization’s marketing strategy and plans, and that within two years this figure will more than double. Personalization delivers business results and impacts the 3R’s of marketing – revenue, reputation, and relationships. We asked marketers what impact personalization has on their organization, and for all of these key business metrics, half or more reported that personalization outperforms. In particular, personalization has the strongest impact on client engagement and client relationships.
The report also reveals what the personalization leaders are doing differently from the laggards, and we’ve identified seven key lessons:
Prioritize data and insight to personalize beyond demographics
Augment internal data sources with third party data
Design content for personalization
Personalize throughout the entire relationship cycle
Elevate sales as an important channel for personalization
Encourage data-driven experimentation
Invest in people, not just tools
Personalization is one of the hottest trends in B2B marketing for a very simple reason: It works. Read the executive summary and report to learn more about the findings.
Methodology
Survey invitations were emailed during March 2019 to ITSMA member companies and Marketing Strategist subscribers
69 people completed the survey–Primarily marketers at B2B technology and business services companies completed the survey
55 unique companies represented
Participating Companies
The full report is available at no additional fee to ITSMA member companies that participated in the study. Non-member companies that participated in the study are eligible to receive an executive summary.
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B2B Marketing Personalization Survey: Valuable Lessons from Industry Leaders
1. B2B Marketing
Personalization Survey
Julie Schwartz,SeniorVice President,Research and Thought Leadership,ITSMA
Donna Thach,Manager,Research,Data,and Analytics,ITSMA
ITSMA Survey Report | April 2019
Valuable Lessons from Industry Leaders
A B B R E V I A T E D S U M M A R Y
This abbreviated summary highlights some of the most significant findings of ITSMA’s B2B Marketing Personalization Survey,March 2019.
A more in-depth analysis can be found in the full report:
https://www.itsma.com/research/b2b-marketing-personalization-survey-valuable-lessons-industry-leaders/