The document discusses the benefits of adopting the Kepner-Tregoe methodology for problem solving and decision making. Some key benefits highlighted include: 1) It provides a defined and repeatable thinking process that can be managed and measured, unlike most organizations' undefined processes. 2) It helps organizations gain new perspectives on how to approach problems and decisions that can be applied for a lifetime. 3) The methodology provides a strong approach to closing gaps between ITIL processes like problem, incident, and change management by providing practical guidance on implementation.

1. 1 Thinking Process
Organizations have processes for almost everything.
Interestingly enough, most organizations do not have a defined
process for solving problems and making decisions, perhaps
because this is considered to be an intangible process. By
making this thinking process visible, we can start managing its
quality, we can troubleshoot incisively, and we can make this
process measurable and repeatable. That’s the basic principle of
the Kepner-Tregoe methodology.
Why You and Your IT Organization Should Adopt Kepner-Tregoe®
Top 10 Reasons
The Only One of Its Kind
The KT Foundation course is the only one
of its kind that introduces the KT
methodology for improving problem and
incident management performance.
9
New Perspectives
As KT is a thinking process, it involves more than
training. KT helps you gain a new perspective on
how to approach common, everyday concerns
and decisions. You will benefit from this for a
lifetime.
10
2 Sustained
Results
Getting everyone to use the KT methodology and
process in a consistent fashion helps sustain the
results and make the changes stick, when used as
part of an implementation including coaching and
work practice improvements.
Kepner-Tregoe
Methodology
3 Strong Methodology for
Closing the Gaps
The KT methodology helps close the gap between
process and technology, especially in ITIL® Problem,
Incident and Change management. Many companies
experience challenges in getting their ITIL processes to
work as expected, primarily, because ITIL does not provide
guidance on the“how”. There is an increasing demand for
a practical methodology and KT is by far the strongest in
closing the gap between these areas.
4 Effective and Efficient
Trial and error is a costly approach to problem
solving. In a climate of diminishing budgets
and shrinking resources, KT creates efficiency
and effectiveness in the IT environment.
EffectiveEfficient
Proven
KT methodology has been in
existence for more than 50 years
and it is used worldwide to
systematically identify the
problems. KT provides a
practical and proven tool for a
complex world.
5
More than
50years
World-Class Approach to
Troubleshooting
In the ITIL-enabled environment, IT professionals are
always in search of the right toolset with which to
address problems and incidents. KT offers a
world-class troubleshooting approach.
6
Ideal for Complex
Organizations8
Increased Customer
Satisfaction7
The relevance of KT increases when the
organization becomes more complex. The cost of
success/failure associated with resolution is high
when more stakeholders are involved.
The more people involved, the higher
the chance for poor quality in service
support and effectiveness. IT
organizations that adopt the KT
approach generate customer
satisfaction.
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The Kepner-Tregoe® Foundation course includes Kepner-Tregoe Methodologies and Intellectual Property owned by Kepner-Tregoe, which is used by permission of Kepner-Tregoe.
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