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Vukosi Sambo

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Digital Retail Africa 2023 hosted by IT News Africa - Bukosi Sambo speaks on Unleashing the power of data for the industry at the Digital Retail Africa 2023 conference. #retailtech #ecommerce #customerexperience #onlineshopping #data

Unleashing the power of data for the industry

Digital Retail Africa 2023 hosted by IT News Africa - Bukosi Sambo speaks on Unleashing the power of data for the industry at the Digital Retail Africa 2023 conference. #retailtech #ecommerce #customerexperience #onlineshopping #data

Unleashing the power of data for the industry

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Vukosi Sambo

  1. 1. Medscheme Unleashing the power of data for the industry Vukosi Sambo AfroCentric & Medscheme Group
  2. 2. Modern Portfolio Presentation Medscheme AfroCentric Group
  3. 3. Modern Portfolio Presentation Medscheme Contextualising the role of data in the digital transformation imperative • 2.5 Quintillion bytes of data is created daily • Shelf-life is shrinking • Driving convergence between data & technology
  4. 4. Modern Portfolio Presentation Medscheme Understanding the digital customer and network model
  5. 5. Modern Portfolio Presentation Medscheme Monetisation Opportunities- Unleashing the power Products & Services Efficiencies and Risk Management Customer Experience • Traditional tangible products and services • “Data products” Products & Service Types • Cx • User experience • UI Experience • Data-Savvy workforce • Bias for action Optimal
  6. 6. Modern Portfolio Presentation Medscheme Zooming into the customer- High impact execution Universal appeal Focus on design & ‘user’ experience Be intuitively obvious Be artistic Humanise Technology enabled  Higher Network effects- Drives Scale  Consistent language of appearance, functionality and style  Stickiness and advocacy
  7. 7. Modern Portfolio Presentation Medscheme Deeper Understanding of the customer- Do we need new AI algorithms? “We’re fighting for data and attention.” Vukosi Sambo, 2023 Big Data, Technology, Data Science & Engineering, Experimentation From recall-driven to attention-driven AI Algorithms
  8. 8. Modern Portfolio Presentation Medscheme Innovation and value are the end-game Ability to manage, process and utilize data at scale (and ecosystems) with speed Understanding the digital customer Data-driven universal appeal in your execution design From “New” AI algorithms Data-led, customer- centric value creation
  9. 9. THANK YOU Medscheme

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