Digital Retail Africa 2023 hosted by IT News Africa -Ansgar Pabst speaks on: The Future of Retail is Not Digital at the Digital Retail Africa 2023 conference. #retailtech #ecommerce #customerexperience #onlineshopping #futureofretail
4. Non-Food
Omnichannel
Digital Retail 2023 | 5x Analogue Mindset changes
Pipe vs.
Platform
Biz Model
Design
Digital 1st &
Digital
twins
Concept
3 Roles:
Retail, CX &
Fulfilment
Explore &
Exploit
Ambidexterity
Opportunity
Or Threat
Mindset
5. “Based on lessons learned
from previous disruptions,
firms are strongly advised to
follow an ambidextrous,
balanced approach between
appropriate short-term cost-
cutting and long-term
resource commitments in
Innovation.”
Prof. Boris Urban (Wits Business School)
Courtesy Tendayi Viki:
Author of “Pirates in the Navy
& “The corporate start-up”
Non-Food
Omnichannel
14. Retail
Communit
y
Banks
3rd Party Service
providers
“Born in the cloud”
Telcos
Alternate lender
New Entrants
FinTech
Retailers
OEM’s
Insurance/Med. Aid
Technology Co.
Produc
t &
Price
Traditional Competitors → other
retailers
New World Competitors → …well,
everyone
Down-
Strea
m
Tilt
Non-Food
Omnichannel
19. Nationwide Primary Field test (10-12 Oct 2014)
• Affordability/Convenience vs. Price criterion
• Simultaneous execution at 813 POS’
• 384 golden locations (representing 68% of TV market)
• One Marketing Message – One price – One Retail Execution
• Stock, Promo and Marketing embargo
• 70% Share of Voice contribution of all Media
• PR, 10m Google impressions, 2m leaflets
Rest of
Retail:
PRICE
FNB:
AFFORDABILIT
Y
Non-Food
Omnichannel
21. ”SA’s #1 Non-Food Omnichannel CVP”
2. Store Network
1. Brand &
People
3. Smart Shopper 4. Digital OTT
UVP
&
Non-Food
Omnichannel
*Not confirmed
1 2 3 4
Schedule
d
Non-
Food
* *
Non-Food
Omnichannel
Non-Food | The Future is digital and analogue