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Sayless
“Less is more” principle of communication
The Problem.
Information overwhelming
• Multi-channel
• Updates every minute
• Context switching
100,000
words a day
2.5
hours a day
on e-mail
3.5
hours a day
on TV
121
e-mail received
everyday
2.5
hours a day
on social
media
Getting attention
Getting attention
• A lot being ignored or forgotten
• What gets an attention?
• Relevancy
• Easiness
• Just-in-time
• In-Context
What to do?
Adapt.
Work Mails – New Mail
Step-by-step:
1. Write extended “dirty” draft
2. Define Your Goal
3. Know Your Audience
4. Know Your Audience: Deliver context
5. Know Your Audience: Count on experience
6. Simplify
Work Mails – New Mail
Tips & Tricks
• Analyze whether e-mail needed at all
• NOT “Can I do it?” => USE “I did it. Let me know if any issues.”
• Use simple words – be very explicit
Examples
The End.
artem.fursenko
@fdevelop

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