Quick overview of our company in a few short slides. Get in touch with us at sales@itGenius.com.au to learn more!

1. 2011 Company Introduction
Copyright © itGenius Australia 2010.

2. Managed IT Services – what is it?
• Virtual IT Department for Businesses
with 5-75 staff members
• Fixed-fee, unlimited IT Support
• 24/7 Network & Server Monitoring
Proactive Maintenance
Copyright © itGenius Australia 2011.

3. 24/7 Monitoring
• We monitor your network 24/7
• Alerts sent to our tech team
• Out of hours support response
Copyright © itGenius Australia 2011.

4. Automated Proactive Maintenance
• Daily general maintenance
• Virus/Spyware scans
• Automated Windows updates
• Onsite Proactive Checkups
Copyright © itGenius Australia 2011.

5. Daily, Weekly & Monthly Client Reporting
• Fully transparent reporting
• Daily ‘piece of mind’ report
Copyright © itGenius Australia 2011.

6. 24hr Automated Incident Resolution
Problem Automatic Resolution
Critical service failed (i.e. Mail service) Force-stop and restart service
Bad process detected Kill process and report to technician
Low disk space Run disk cleanup wizard
Fragmented hard disk Defragment drive after hours
Copyright © itGenius Australia 2011.

7. What do we deliver?
• Maximum uptime
• Reliability & asset longevity
99.13% • Staff productivity & stress-
free workplace
• Measurable results
Copyright © itGenius Australia 2011.

8. "Intellectuals solve problems; geniuses prevent them"
Copyright © itGenius Australia 2011.

9. Copyright © itGenius Australia 2010.