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GDC Austin 2009-Final Fantasy XI-Problems And Solutions In A Global Community By Robert Allen Peeler (Square Enix)
1.
PROBLEMS & SOLUTIONS
in a Global Community Presenter: Robert Allen Peeler Assistant Online Community Manager Square Enix Inc.
2.
© 2001 -
2009 SQUARE ENIX CO., LTD. All Rights Reserved.
3.
4.
Distinct Player
Concept
5.
same game,
same people, same time
6.
service regardless
of region/language
7.
challenging regional
coordination© 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
8.
9.
Major Step
Into the MMO Experience
10.
Uniquely Identifiable
Services
11.
Consoles at
the Ready
12.
Expansions/Add-Ons
13.
Simultaneous Global
Updates-Main Series Title Confidence -Early MMO Title Innovation -8th Year of Service Dedication © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
14.
15.
JP Community
Team
16.
EU Community
Team© 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
17.
18.
Difficult Communication
19.
Unexpected Attacks:
RMT
20.
Working With
Another Online Title© 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
21.
22.
Multiple Regions
Involved
23.
Minimal Developer
Time
24.
Language BarriersProblem
I: International Relations © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
25.
26.
Improve Q&A
Flows
27.
Simplify/Combine Issues
28.
Avoid Repetition
29.
Create Translation
SchedulesProblem I: International Relations SolutionBetter Dev. Comm. © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
30.
31.
Costs for
Attending
32.
Small Events
to Big Events
33.
Left-Out LocalesProblem
I: International Relations SolutionBetter Dev. Comm. © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
34.
35.
Planning an
Event
36.
Fan Sites
& Player InteractionProblem I: International Relations SolutionBetter Dev. Comm. Better Dev. Interaction © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
37.
38.
Adjusting to
Timezones
39.
Translation DelayProblem
I: International Relations SolutionDev. Comm. & InteractionProblem II: Difficult Comm. © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
40.
41.
Effects Across
Game
42.
Delayed Response
43.
Ex: Pandemonium
WardenProblem I: International Relations SolutionDev. Comm. & InteractionProblem II: Difficult Comm. © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
44.
45.
Community Topics/Reports
46.
Player PromotionsProblem
I: International Relations SolutionDev. Comm. & InteractionProblem II: Difficult Comm. Solution Regular Comm. © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
47.
48.
Compromised Accounts
49.
Policy Adjustments
50.
Preventative Measures
Concern
51.
Player Perspective:
Shifted BlameProblem I: International Relations SolutionDev. Comm. & InteractionProblem II: Difficult Comm. Solution Regular Comm. Problem III: Unexpected Attacks © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
52.
53.
Listening/Responding to
Player Feedback
54.
Brainstorming Prevention
Solutions
55.
Special Task
Force (STF)
56.
Security TokenProblem
I: International Relations SolutionDev. Comm. & InteractionProblem II: Difficult Comm. Solution Regular Comm. Problem III: Unexpected Attacks Solution Adapting with Change © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
57.
58.
FINAL FANTASY
XI Future Plans
59.
Supporting Veteran
FINAL FANTASY XI Players
60.
New Responsibilities
61.
New PlayersProblem
I: International Relations SolutionDev. Comm. & InteractionProblem II: Difficult Comm. Solution Regular Comm. Problem III: Unexpected Attacks Solution Adapting with Change Problem IV: Another Online Title © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
62.
63.
Fan Site
Partnership
64.
Exclusive Opportunities
65.
Relationship BuildingProblem
I: International Relations Solution:Dev. Comm. & InteractionProblem II:Difficult Comm. Solution: Regular Comm. Problem III: Unexpected Attacks Solution: Adapting with Change Problem IV: Another Online Title Solution: Fan Sites © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
66.
67.
Planning
68.
Annual Direction
69.
Future of
Player Communities
70.
Who’s Invited
71.
What Fan
Sites Can Do
72.
From Invites
to ArticlesProblem I:-International Relations Solution:Dev. Comm. & InteractionProblem II: Difficult Comm. Solution: Regular Comm. Problem III: Unexpected Attacks Solution: Adapting with Change Problem IV: -Another Online Title Solution: Fan Sites © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
73.
74.
Every Adventurer
is Our Customer
75.
Community Team
Cooperates Globally
76.
Addressing DiscrepanciesProblem
I: International Relations Solution:Dev. Comm. & InteractionProblem II:Difficult Comm. Solution: Regular Comm. Problem III: Unexpected Attacks Solution: Adapting with Change Problem IV: Another Online Title Solution: Fan Sites © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
77.
78.
Fostering an
International Community
79.
Avoiding Lapses
in Communication
80.
Global Coordination
81.
Addressing the
Unexpected© 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.
82.
© 2001 -
2009 SQUARE ENIX CO., LTD. All Rights Reserved.
83.
© 2001 -
2009 SQUARE ENIX CO., LTD. All Rights Reserved.
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