This chapter discusses leadership styles and behaviors in the hospitality industry. It identifies the importance of leadership in developing staff and building a strong management team. The chapter outlines different leadership traits and sources of power for leaders. It then examines authoritarian and participative leadership styles and the advantages and disadvantages of each. Choosing the appropriate leadership style depends on factors like the nature of tasks and skills/maturity of followers. Flexibility in leadership style is important for effectiveness. The chapter concludes that leadership is about gaining cooperation to achieve organizational goals.

1. CHAPTER 10
“LEADING PEOPLE”
ISA BIN AHMAD
SITI NUR NADIA BT SAPARUDIN
SYUKRINA BT MAMAT
)
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2. CHAPTER OVERVIEW
1-The Importance of Leadership
2- Leadership Traits and Sources of Power
3-Leader Behavior
4-Choosing a Leadership Style
5-Conclusion
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3. THE IMPORTANCE OF
LEADERSHIP
 Leadership is the process of influencing
people to willingly perform in ways that
lead to accomplishments of an
organization’s goals (p:232)
 Leadership in hotels
• Develop their staffs
• Build a good management team
• Be motivators
• Be good delegators
• Be good communicators
• Be caring, trustworthy, and consistent.
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4. LEADERSHIP TRAITS
AND SOURCES OF
POWER
 Leadership traits
• Strong need for achievement and self-
actualization
• Good supervisory skill and intelligent
• Decisive and self-confident
• High energy level
• Learning towards being perfectionist
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5. Sources of leader power
• Reward power
• Coercive power
• Legitimate power
• Referent power
• Expert power
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6. LEADER BEHAVIOR
 Leadership behavior in the work place towards subordinates
 Authoritarian VS Participative
AUTHORITARIAN PARTICIPATIVE
Uses of leader’s power to enforce Involves both leader and follower in
obedience, to control, to command a process of joint decision making
and to make decision
Better for subordinates to listen to Superior ask for subordinates
the leader’s instruction participation in sharing opinions
More concern about the production Usually due to situation which need
and profit to concern on subordinates
Ex: cut cost and portion of the foods Ex: Manager let banquet captain to
production handle events with their own skills
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7. Advantages and Disadvantages
Type of Advantages Disadvantages
Leadership
Manager with authoritarian can show the • No chance and space for employees to
Authoritarian image as a leader share knowledge and opinion
Can avoid for too many works that
• Managers will only talk to employees
postponed
when they make mistake
Fast job and cut time
• Create an environment of fear and
Easiest and most natural leadership style resentment
for managers
• Leading to high turnover
Participative • Can do variety of job at the same time • Need more time to solve the problem occur
• Lead to greater creativity and result to more • Information/ strategy shared to employees
effective tasks will be risk
• Managers expect their employees easily • Less effective with unskilled/ lack of
understand their job description knowledge employees
• More mutual respect and communication • Some employees will not follow the
between superior and subordinate procedures, as long as the job can be done
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8. Factors Affecting Leadership Style
 The personality of the follower
 Dependent employees respond more to authoritarian
 Employees who are lack of knowledge and skills
(authoritarian)
 Independence employees refer to participative style
 Employees with ability communication skills (participative)
 The nature of the tasks
 Managers who want to achieve high profit during peak
season tend to use authoritarian
 Participative – more effective for a common sense task
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9. GMs
Leadership
Behavior
 GMs are more concern on profit and achievement
 Concern with the ins and outs of the hotel
 Must respond clearly in the authoritarian and participative
leadership
 Most GMs tend to be more autocratic rather than democratic
 Decision-making process – need to work with subordinates
 Usually during complex problems in the management
 GMs are straightforward towards employees – terminate
them directly if they cannot perform
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10. Consideration and Initiating
 Consideration: concern more towards people/employee
 Initiating: concern on task and production
 The management grid model:
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11. GMs Leadership: Task VS People
 GMs must play role in controlling profit and employee
welfare
 Most GMs will concern more on initiating structure
 GMs want to achieve high performance and expect
everything to be perfect
 Too higher expectation will lead to pressure and stressful
environment
 Most successful GMs will concern more towards people who
worked for them
 GMs are less interesting on consideration
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12. LEADERSHIP STYLE
• Leader need to be flexible.
• Cannot always be effective by being participative or
authoritarian or any consideration is best under all
circumstances.
• Knowing when to behave in certain way and alter the
leadership style is important.
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13. “When one person (A) exerts influence over
another (B) its sometimes difficult to determine if
it’s A’s behavior that causes B to act in a certain
way or just the opposite (that is, B’s behavior
causes A to act in a certain way).
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14. CHOOSING A LEADERSHIP STYLE
4 important aspects of leadership behavior by Hershey and
Blanchard:
• Job maturity – The skill, training and experience a follower
brings to a job.
• Psychological maturity – A follower’s self-confidence and
self-image.
• Immature follower –Would be inexperienced, untrained,
and possess little self-confidence.
• Mature follower – Highly skilled, well-qualified, possess
considerable self-esteem and confidence.
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15. How General Manager Act’s
Experience subordinate Experience subordinate
•Subordinate do their job •Coached and trained
•Gives a lot of freedom •Balance between hands-on and
hands-off
•Let the subordinates with the
manager
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16. Leadership Style
Leadership Behavior Leadership Style
A-I and A-II Autocratic decisions.
C-I and C-II Consultative decision making.
G-II Democratic or group decision
making.
See page 252, table 10-1 for
the explanation of Possible
Leadership Styles
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17. GMs Decision Making
 GMs can make and authoritarian or others
participations.
 They make decision based on the situation and
seemed to alter their behavior according to the
situation.
 GMs also must allow some decision to be make
differently for better acceptance and commitment
among the subordinates.
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18. CONCLUSION
 Person can be a manager but not a leader.
 Sometimes people deliver their job or their behavior without
leadership
 Leadership is a process of getting the willing cooperation of
employee to perform better with organizational goal.
 Leadership style is very important in decision making
process.
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