1. Listening Skills

2. Introduction
• Almost 45% of time we spend in listening.
• An essential management and leadership
skill.
• A process of receiving, interpreting and
reacting to a message.
• Difference between listening & hearing

3. Types of Listening
• Appreciative(thankful) listening
• Empathetic (kind) listening
• Comprehensive (complete) listening
• Critical (serious) listening

4. Traits of a Good Listener
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Being non-evaluative
Para phrasing ( wording)
Reflecting implications
Reflecting hidden feelings
Inviting further contributions
Responding non-verbally

5. Active Versus Passive listening
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Show keenness
Expressions
Alertness
Questions
Not neglecting physical aspects
Valid reason for criticism

6. Implications
• Good listening helps you to take better
decisions and make better policies in
organization.
• On the contrary lack of proper listening can
lead to embarrassing situations because of a
gap in coordination and understanding.

7. Tips for Effective Listening
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DO’s
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Don’ts
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Be mentally prepared to listen
Evaluate the speech not the
speaker
Be unbiased to the speaker by
depersonalizing your feelings
Fight distractions by closing off
sound sources
Be open minded
Ask questions to clarify and not
to overshadow intelligence
Paraphrase from time to time
Send appropriate non-verbal
signals time to time
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Not to pay undue emphasis on
vocabulary as you can use the
context to understand the meaning
Not to pay too much attention to
the accessories and clothing of the
speaker
Not to prepare your responses
while the speaker is speaking
Avoid preconceptions and
prejudices
Not to get distracted by outside
influences
Not to interrupt too often
Not to show boredom
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8. Conclusion
• You do not listen with just your ears. You
listen with your eyes and with your sense of
touch. You listen with your mind, your
heart, your imagination. (Egan Gerard)
• A good conversationalist is popular, a good
listener even more so. Talk only if you have
something to say.