11. From question to action Prompting question patterns Act on signals Story capture Self -signification Visualize patterns (theme, org, time, geo) Make sense
18. Library of lived experiences Visualizing shifting story patterns Dissemination to official aid sector Actionable – client, constituent voice Rolling baselines Useful for organizations – facilitate decision-making Information challenges existing frameworks Cross-organizational thinking Stories for evidence-based policy changes Framing the impact for/to donors Peer-to-peer knowledge management After 18 months
22. BEYOND THE STATISTICS ABOUT WATER SERVICE DELIVERY IN GHANA: SENSE MAKER APPLICATION IN TRIPLE-S
23. PRESENTATION OUTLINE 1.Background of Triple-S 2. Why use SenseMaker in Triple-S 3. Methodology for story collection 4. Analysis 5. Results 6. Next steps
35. Water Users How do water users see water professionals 500 stories 59.4% n =842 stories Their own goals People in need Their organization The water providers directly involved in are mainly focused on …
36. Water Users How do people know their rights and responsibilities to water use Play no role Help make decisions Know who to talk to n =813 stories 287 stories 35.3%
37. Water Users How do people know their rights and responsibilities to water use Responsibility for water supply Rights to water use Knowledge about maintaining water supply n =855 stories 334 stories 39.1% My story is about people ’ s...
38. Water Users What are the views of water users on who should pay for water Government or aid organization Water user Local water provider n =815 stories 267 stories 32.8% In your story, who should pay if the water system breaks?
39. Water Professionals What are the implementation challenges associated with sustainable provision of new water facilities? Challenge Solution Problem n =414 stories 102 stories 24.6%
40.
41. Water Professionals What are the implementation challenges associated with sustainable provision of new water facilities? . New Infrastructure Post construction General sector Support n =414 stories 70 stories 16.9% Your story is about … .
42.
43.
44. WHERE ARE WE SEEING STAGNATION AND WHERE ARE WE SEEING GOOD PROGRESS . Story relates to policies and practices about... ?
45. WHERE ARE WE SEEING STAGNATION AND WHERE ARE WE SEEING GOOD PROGRESS . The same as always The same things but in a better way Fundamentally different things 118 stories 28.5% n =414 stories The story is about a situation in which organizations/ people do.?
46. IS THERE HARMONIZATION AND ALIGNMENT BEING DONE POSITIVE AND NEGATIVE The story is about a situation in which organizations/ people do? Work independently Fully align their approaches Coordinate their activities n =414 stories 69 stories 16.7% In your story, organisations...