SlideShare uma empresa Scribd logo
These slides prepared by Hanken School of
Economics, Helkkula, von Koskull and Gummerus
And VTT, Marja Toivonen

                         Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi
Always a Happy Ending?
    - Who, When and How should Users be
    engaged in Service Innovation



» Duration       1.1.2012 - 31.12.2013
»
» Project type   Strategic project
»
» Topic          The role of the customer in service
                 innovation
»




                             Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi
More about User-based innovation:
Sundby, J. and Toivonen, M. (2011) User-based innovation in
services (Eds.), UK: Edward Elgar Publishing Ltd.




                                   Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

Mais conteúdo relacionado

Semelhante a Inuse seminar Helkkula, 6 March 2012

hanken_presentation_allman_eng
hanken_presentation_allman_enghanken_presentation_allman_eng
hanken_presentation_allman_engMarkus Heikkilä
 
Satu Miettinen Portfolio 2010
Satu Miettinen Portfolio 2010Satu Miettinen Portfolio 2010
Satu Miettinen Portfolio 2010Satu Miettinen
 
Universal design planning and design for all
Universal design  planning and design for allUniversal design  planning and design for all
Universal design planning and design for allIra
 
Designing_a_Green_Space_Incorporating_a_Daylighted_River_in_Copenhagen_2015
Designing_a_Green_Space_Incorporating_a_Daylighted_River_in_Copenhagen_2015Designing_a_Green_Space_Incorporating_a_Daylighted_River_in_Copenhagen_2015
Designing_a_Green_Space_Incorporating_a_Daylighted_River_in_Copenhagen_2015Peter Salem
 

Semelhante a Inuse seminar Helkkula, 6 March 2012 (6)

hanken_presentation_allman_eng
hanken_presentation_allman_enghanken_presentation_allman_eng
hanken_presentation_allman_eng
 
Satu Miettinen Portfolio 2010
Satu Miettinen Portfolio 2010Satu Miettinen Portfolio 2010
Satu Miettinen Portfolio 2010
 
Climate Change Adaptation 2014
Climate Change Adaptation 2014Climate Change Adaptation 2014
Climate Change Adaptation 2014
 
Universal design planning and design for all
Universal design  planning and design for allUniversal design  planning and design for all
Universal design planning and design for all
 
The shaping of new sustainable housing concepts
The shaping of new sustainable housing conceptsThe shaping of new sustainable housing concepts
The shaping of new sustainable housing concepts
 
Designing_a_Green_Space_Incorporating_a_Daylighted_River_in_Copenhagen_2015
Designing_a_Green_Space_Incorporating_a_Daylighted_River_in_Copenhagen_2015Designing_a_Green_Space_Incorporating_a_Daylighted_River_in_Copenhagen_2015
Designing_a_Green_Space_Incorporating_a_Daylighted_River_in_Copenhagen_2015
 

Mais de inuseproject

Inuse seminar 9.6.2014 - "The Active Energy Citizen:User Innovation, Prosumpt...
Inuse seminar 9.6.2014 - "The Active Energy Citizen:User Innovation, Prosumpt...Inuse seminar 9.6.2014 - "The Active Energy Citizen:User Innovation, Prosumpt...
Inuse seminar 9.6.2014 - "The Active Energy Citizen:User Innovation, Prosumpt...inuseproject
 
Mikael Johnson @INUSE Seminar 24 Feb 2014
Mikael Johnson @INUSE Seminar 24 Feb 2014Mikael Johnson @INUSE Seminar 24 Feb 2014
Mikael Johnson @INUSE Seminar 24 Feb 2014inuseproject
 
Inuse seminar, Oct 17 2013, Holopainen
Inuse seminar, Oct 17 2013, HolopainenInuse seminar, Oct 17 2013, Holopainen
Inuse seminar, Oct 17 2013, Holopaineninuseproject
 
INUSE Seminar Eija Kaasinen
INUSE Seminar Eija KaasinenINUSE Seminar Eija Kaasinen
INUSE Seminar Eija Kaasineninuseproject
 
Johnson INUSE Seminar May 16, 2013
Johnson INUSE Seminar May 16, 2013Johnson INUSE Seminar May 16, 2013
Johnson INUSE Seminar May 16, 2013inuseproject
 
Inuse seminar Apr 18, 2013 Toivonen
Inuse seminar Apr 18, 2013 ToivonenInuse seminar Apr 18, 2013 Toivonen
Inuse seminar Apr 18, 2013 Toivoneninuseproject
 
Inuse seminar Nov 20, 2012 Salovaara
Inuse seminar Nov 20, 2012 SalovaaraInuse seminar Nov 20, 2012 Salovaara
Inuse seminar Nov 20, 2012 Salovaarainuseproject
 
Inuse seminar 20121009 Seppo Leminen
Inuse seminar 20121009 Seppo LeminenInuse seminar 20121009 Seppo Leminen
Inuse seminar 20121009 Seppo Lemineninuseproject
 
Inuse seminar 20120911 olava
Inuse seminar 20120911 olavaInuse seminar 20120911 olava
Inuse seminar 20120911 olavainuseproject
 
INUSE Seminar Risto Sarvas
INUSE Seminar Risto SarvasINUSE Seminar Risto Sarvas
INUSE Seminar Risto Sarvasinuseproject
 
INUSE Seminar May 8, 2012: Hyysalo
INUSE Seminar May 8, 2012: HyysaloINUSE Seminar May 8, 2012: Hyysalo
INUSE Seminar May 8, 2012: Hyysaloinuseproject
 
In the grey zone rask
In the grey zone raskIn the grey zone rask
In the grey zone raskinuseproject
 
Inuse Project Presentation - 20 April 2012
Inuse Project Presentation - 20 April 2012Inuse Project Presentation - 20 April 2012
Inuse Project Presentation - 20 April 2012inuseproject
 
Merja Helle - Designing media concepts - 120404
Merja Helle - Designing media concepts - 120404Merja Helle - Designing media concepts - 120404
Merja Helle - Designing media concepts - 120404inuseproject
 
Stephanie Freeman Governing hybrid open source freeman
Stephanie Freeman Governing hybrid open source freemanStephanie Freeman Governing hybrid open source freeman
Stephanie Freeman Governing hybrid open source freemaninuseproject
 
Inuse seminar Mikko Rask
Inuse seminar Mikko RaskInuse seminar Mikko Rask
Inuse seminar Mikko Raskinuseproject
 
2Ubiquitous and embodied user experience: Design cases with children, dogs an...
2Ubiquitous and embodied user experience: Design cases with children, dogs an...2Ubiquitous and embodied user experience: Design cases with children, dogs an...
2Ubiquitous and embodied user experience: Design cases with children, dogs an...inuseproject
 
Inuse Seminar Sept 26 2011 - Sari Kujala
Inuse Seminar Sept 26 2011 - Sari KujalaInuse Seminar Sept 26 2011 - Sari Kujala
Inuse Seminar Sept 26 2011 - Sari Kujalainuseproject
 
Olli pitkanen otasizzle_oik
Olli pitkanen otasizzle_oikOlli pitkanen otasizzle_oik
Olli pitkanen otasizzle_oikinuseproject
 
Olli pitkanen otasizzle_ll
Olli pitkanen otasizzle_llOlli pitkanen otasizzle_ll
Olli pitkanen otasizzle_llinuseproject
 

Mais de inuseproject (20)

Inuse seminar 9.6.2014 - "The Active Energy Citizen:User Innovation, Prosumpt...
Inuse seminar 9.6.2014 - "The Active Energy Citizen:User Innovation, Prosumpt...Inuse seminar 9.6.2014 - "The Active Energy Citizen:User Innovation, Prosumpt...
Inuse seminar 9.6.2014 - "The Active Energy Citizen:User Innovation, Prosumpt...
 
Mikael Johnson @INUSE Seminar 24 Feb 2014
Mikael Johnson @INUSE Seminar 24 Feb 2014Mikael Johnson @INUSE Seminar 24 Feb 2014
Mikael Johnson @INUSE Seminar 24 Feb 2014
 
Inuse seminar, Oct 17 2013, Holopainen
Inuse seminar, Oct 17 2013, HolopainenInuse seminar, Oct 17 2013, Holopainen
Inuse seminar, Oct 17 2013, Holopainen
 
INUSE Seminar Eija Kaasinen
INUSE Seminar Eija KaasinenINUSE Seminar Eija Kaasinen
INUSE Seminar Eija Kaasinen
 
Johnson INUSE Seminar May 16, 2013
Johnson INUSE Seminar May 16, 2013Johnson INUSE Seminar May 16, 2013
Johnson INUSE Seminar May 16, 2013
 
Inuse seminar Apr 18, 2013 Toivonen
Inuse seminar Apr 18, 2013 ToivonenInuse seminar Apr 18, 2013 Toivonen
Inuse seminar Apr 18, 2013 Toivonen
 
Inuse seminar Nov 20, 2012 Salovaara
Inuse seminar Nov 20, 2012 SalovaaraInuse seminar Nov 20, 2012 Salovaara
Inuse seminar Nov 20, 2012 Salovaara
 
Inuse seminar 20121009 Seppo Leminen
Inuse seminar 20121009 Seppo LeminenInuse seminar 20121009 Seppo Leminen
Inuse seminar 20121009 Seppo Leminen
 
Inuse seminar 20120911 olava
Inuse seminar 20120911 olavaInuse seminar 20120911 olava
Inuse seminar 20120911 olava
 
INUSE Seminar Risto Sarvas
INUSE Seminar Risto SarvasINUSE Seminar Risto Sarvas
INUSE Seminar Risto Sarvas
 
INUSE Seminar May 8, 2012: Hyysalo
INUSE Seminar May 8, 2012: HyysaloINUSE Seminar May 8, 2012: Hyysalo
INUSE Seminar May 8, 2012: Hyysalo
 
In the grey zone rask
In the grey zone raskIn the grey zone rask
In the grey zone rask
 
Inuse Project Presentation - 20 April 2012
Inuse Project Presentation - 20 April 2012Inuse Project Presentation - 20 April 2012
Inuse Project Presentation - 20 April 2012
 
Merja Helle - Designing media concepts - 120404
Merja Helle - Designing media concepts - 120404Merja Helle - Designing media concepts - 120404
Merja Helle - Designing media concepts - 120404
 
Stephanie Freeman Governing hybrid open source freeman
Stephanie Freeman Governing hybrid open source freemanStephanie Freeman Governing hybrid open source freeman
Stephanie Freeman Governing hybrid open source freeman
 
Inuse seminar Mikko Rask
Inuse seminar Mikko RaskInuse seminar Mikko Rask
Inuse seminar Mikko Rask
 
2Ubiquitous and embodied user experience: Design cases with children, dogs an...
2Ubiquitous and embodied user experience: Design cases with children, dogs an...2Ubiquitous and embodied user experience: Design cases with children, dogs an...
2Ubiquitous and embodied user experience: Design cases with children, dogs an...
 
Inuse Seminar Sept 26 2011 - Sari Kujala
Inuse Seminar Sept 26 2011 - Sari KujalaInuse Seminar Sept 26 2011 - Sari Kujala
Inuse Seminar Sept 26 2011 - Sari Kujala
 
Olli pitkanen otasizzle_oik
Olli pitkanen otasizzle_oikOlli pitkanen otasizzle_oik
Olli pitkanen otasizzle_oik
 
Olli pitkanen otasizzle_ll
Olli pitkanen otasizzle_llOlli pitkanen otasizzle_ll
Olli pitkanen otasizzle_ll
 

Último

Designing for Hardware Accessibility at Comcast
Designing for Hardware Accessibility at ComcastDesigning for Hardware Accessibility at Comcast
Designing for Hardware Accessibility at ComcastUXDXConf
 
Integrating Telephony Systems with Salesforce: Insights and Considerations, B...
Integrating Telephony Systems with Salesforce: Insights and Considerations, B...Integrating Telephony Systems with Salesforce: Insights and Considerations, B...
Integrating Telephony Systems with Salesforce: Insights and Considerations, B...CzechDreamin
 
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptxIOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptxAbida Shariff
 
Structuring Teams and Portfolios for Success
Structuring Teams and Portfolios for SuccessStructuring Teams and Portfolios for Success
Structuring Teams and Portfolios for SuccessUXDXConf
 
Demystifying gRPC in .Net by John Staveley
Demystifying gRPC in .Net by John StaveleyDemystifying gRPC in .Net by John Staveley
Demystifying gRPC in .Net by John StaveleyJohn Staveley
 
WSO2CONMay2024OpenSourceConferenceDebrief.pptx
WSO2CONMay2024OpenSourceConferenceDebrief.pptxWSO2CONMay2024OpenSourceConferenceDebrief.pptx
WSO2CONMay2024OpenSourceConferenceDebrief.pptxJennifer Lim
 
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)Julian Hyde
 
Speed Wins: From Kafka to APIs in Minutes
Speed Wins: From Kafka to APIs in MinutesSpeed Wins: From Kafka to APIs in Minutes
Speed Wins: From Kafka to APIs in Minutesconfluent
 
Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...
Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...
Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...CzechDreamin
 
Salesforce Adoption – Metrics, Methods, and Motivation, Antone Kom
Salesforce Adoption – Metrics, Methods, and Motivation, Antone KomSalesforce Adoption – Metrics, Methods, and Motivation, Antone Kom
Salesforce Adoption – Metrics, Methods, and Motivation, Antone KomCzechDreamin
 
ODC, Data Fabric and Architecture User Group
ODC, Data Fabric and Architecture User GroupODC, Data Fabric and Architecture User Group
ODC, Data Fabric and Architecture User GroupCatarinaPereira64715
 
PLAI - Acceleration Program for Generative A.I. Startups
PLAI - Acceleration Program for Generative A.I. StartupsPLAI - Acceleration Program for Generative A.I. Startups
PLAI - Acceleration Program for Generative A.I. StartupsStefano
 
Optimizing NoSQL Performance Through Observability
Optimizing NoSQL Performance Through ObservabilityOptimizing NoSQL Performance Through Observability
Optimizing NoSQL Performance Through ObservabilityScyllaDB
 
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
 
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a buttonConnector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
 
Future Visions: Predictions to Guide and Time Tech Innovation, Peter Udo Diehl
Future Visions: Predictions to Guide and Time Tech Innovation, Peter Udo DiehlFuture Visions: Predictions to Guide and Time Tech Innovation, Peter Udo Diehl
Future Visions: Predictions to Guide and Time Tech Innovation, Peter Udo DiehlPeter Udo Diehl
 
Unpacking Value Delivery - Agile Oxford Meetup - May 2024.pptx
Unpacking Value Delivery - Agile Oxford Meetup - May 2024.pptxUnpacking Value Delivery - Agile Oxford Meetup - May 2024.pptx
Unpacking Value Delivery - Agile Oxford Meetup - May 2024.pptxDavid Michel
 
SOQL 201 for Admins & Developers: Slice & Dice Your Org’s Data With Aggregate...
SOQL 201 for Admins & Developers: Slice & Dice Your Org’s Data With Aggregate...SOQL 201 for Admins & Developers: Slice & Dice Your Org’s Data With Aggregate...
SOQL 201 for Admins & Developers: Slice & Dice Your Org’s Data With Aggregate...CzechDreamin
 
Intelligent Gimbal FINAL PAPER Engineering.pdf
Intelligent Gimbal FINAL PAPER Engineering.pdfIntelligent Gimbal FINAL PAPER Engineering.pdf
Intelligent Gimbal FINAL PAPER Engineering.pdfAnthony Lucente
 
UiPath Test Automation using UiPath Test Suite series, part 1
UiPath Test Automation using UiPath Test Suite series, part 1UiPath Test Automation using UiPath Test Suite series, part 1
UiPath Test Automation using UiPath Test Suite series, part 1DianaGray10
 

Último (20)

Designing for Hardware Accessibility at Comcast
Designing for Hardware Accessibility at ComcastDesigning for Hardware Accessibility at Comcast
Designing for Hardware Accessibility at Comcast
 
Integrating Telephony Systems with Salesforce: Insights and Considerations, B...
Integrating Telephony Systems with Salesforce: Insights and Considerations, B...Integrating Telephony Systems with Salesforce: Insights and Considerations, B...
Integrating Telephony Systems with Salesforce: Insights and Considerations, B...
 
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptxIOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
 
Structuring Teams and Portfolios for Success
Structuring Teams and Portfolios for SuccessStructuring Teams and Portfolios for Success
Structuring Teams and Portfolios for Success
 
Demystifying gRPC in .Net by John Staveley
Demystifying gRPC in .Net by John StaveleyDemystifying gRPC in .Net by John Staveley
Demystifying gRPC in .Net by John Staveley
 
WSO2CONMay2024OpenSourceConferenceDebrief.pptx
WSO2CONMay2024OpenSourceConferenceDebrief.pptxWSO2CONMay2024OpenSourceConferenceDebrief.pptx
WSO2CONMay2024OpenSourceConferenceDebrief.pptx
 
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
 
Speed Wins: From Kafka to APIs in Minutes
Speed Wins: From Kafka to APIs in MinutesSpeed Wins: From Kafka to APIs in Minutes
Speed Wins: From Kafka to APIs in Minutes
 
Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...
Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...
Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...
 
Salesforce Adoption – Metrics, Methods, and Motivation, Antone Kom
Salesforce Adoption – Metrics, Methods, and Motivation, Antone KomSalesforce Adoption – Metrics, Methods, and Motivation, Antone Kom
Salesforce Adoption – Metrics, Methods, and Motivation, Antone Kom
 
ODC, Data Fabric and Architecture User Group
ODC, Data Fabric and Architecture User GroupODC, Data Fabric and Architecture User Group
ODC, Data Fabric and Architecture User Group
 
PLAI - Acceleration Program for Generative A.I. Startups
PLAI - Acceleration Program for Generative A.I. StartupsPLAI - Acceleration Program for Generative A.I. Startups
PLAI - Acceleration Program for Generative A.I. Startups
 
Optimizing NoSQL Performance Through Observability
Optimizing NoSQL Performance Through ObservabilityOptimizing NoSQL Performance Through Observability
Optimizing NoSQL Performance Through Observability
 
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
 
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a buttonConnector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a button
 
Future Visions: Predictions to Guide and Time Tech Innovation, Peter Udo Diehl
Future Visions: Predictions to Guide and Time Tech Innovation, Peter Udo DiehlFuture Visions: Predictions to Guide and Time Tech Innovation, Peter Udo Diehl
Future Visions: Predictions to Guide and Time Tech Innovation, Peter Udo Diehl
 
Unpacking Value Delivery - Agile Oxford Meetup - May 2024.pptx
Unpacking Value Delivery - Agile Oxford Meetup - May 2024.pptxUnpacking Value Delivery - Agile Oxford Meetup - May 2024.pptx
Unpacking Value Delivery - Agile Oxford Meetup - May 2024.pptx
 
SOQL 201 for Admins & Developers: Slice & Dice Your Org’s Data With Aggregate...
SOQL 201 for Admins & Developers: Slice & Dice Your Org’s Data With Aggregate...SOQL 201 for Admins & Developers: Slice & Dice Your Org’s Data With Aggregate...
SOQL 201 for Admins & Developers: Slice & Dice Your Org’s Data With Aggregate...
 
Intelligent Gimbal FINAL PAPER Engineering.pdf
Intelligent Gimbal FINAL PAPER Engineering.pdfIntelligent Gimbal FINAL PAPER Engineering.pdf
Intelligent Gimbal FINAL PAPER Engineering.pdf
 
UiPath Test Automation using UiPath Test Suite series, part 1
UiPath Test Automation using UiPath Test Suite series, part 1UiPath Test Automation using UiPath Test Suite series, part 1
UiPath Test Automation using UiPath Test Suite series, part 1
 

Inuse seminar Helkkula, 6 March 2012

  • 1. These slides prepared by Hanken School of Economics, Helkkula, von Koskull and Gummerus And VTT, Marja Toivonen Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi
  • 2. Always a Happy Ending? - Who, When and How should Users be engaged in Service Innovation » Duration 1.1.2012 - 31.12.2013 » » Project type Strategic project » » Topic The role of the customer in service innovation » Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi
  • 3. More about User-based innovation: Sundby, J. and Toivonen, M. (2011) User-based innovation in services (Eds.), UK: Edward Elgar Publishing Ltd. Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi