IID 2018 | James Robertson | The future for the intranet

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James Robertson gives a keynote presentation about the future of intranets from now until 2020. He discusses three stages: 1) modern intranets to deliver tools and an enterprise front door, 2) digital workplaces consisting of integrated tools and platforms, and 3) digital employee experiences as the sum of digital interactions between employees and their organization. Robertson urges organizations to dream big with their digital transformations but to deliver changes often.

Internet

Keynote
2020: The future of
intranet
James Robertson

2020: the future for the
intranet
James Robertson, Step Two (@james_steptwo)

Organisations are undergoing
a digital transformation

We’re now able to deliver
great enterprise functionality

But there are still many
problems to ﬁx!

www.steptwo.com.au
Hi, I’m James
Robertson!
I’m the founder of Step Two
(www.steptwo.com.au), a specialist
intranet and digital workplace ﬁrm
headquartered in Australia.
We help organisations establish and
sustain modern digital workplaces,
and to deliver a great digital
employee experiences.
I’ve been in this space for 20 years.

I’m not afraid of using the 
“i word”
@james_steptwo intranet

Modern intranets are now more
important than ever, to deliver
key tools, and to provide an
enterprise front door
@james_steptwo

www.steptwo.com.au
04
Collaboration
& social
Connecting staff
with each other,
and helping them
to work together
better.
05
Activity
The intranet as a
place for doing
things, not just
reading things.
02
Comms
A rich internal
communication
channel that
reaches all staff.
03
Culture
Celebrating the
current culture of
the organisation,
and supporting
culture change.
01
Content
A repository for
information, at
both corporate
and business-unit
levels.
Five purposes of modern intranets
www.steptwo.com.au/products/ﬁve-intranet-purposes

www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent

A digital workplace consists of the
set of tools, platforms and
environments for work.
@james_steptwo

A great digital workplace consists
of a holistic set of tools, platforms
and environments for work,
delivered in a coherent, usable
and productive way.
@james_steptwo

Digital employee experience (#DEX)
is the sum total of the digital
interactions between a staff
member and their organisation.
@james_steptwo
www.steptwo.com.au/papers/what-is-digital-employee-experience

LibertyMutual
Important messages outside of email
(targeted on location, role and businessGenerated by systems, team
members and managerAggregates approvals from across enterprise
systems, don’t have to go to source systemSet of personal micro apps, such as my
proﬁle, my time off/payslip, time plannerExperimental chatbot eg what is the next
ofﬁce holiday? who is employee XYZ?
All 2018 Award winners: www.steptwo.com.au/iia

LibertyMutual
All 2018 Award winners: www.steptwo.com.au/iia

You are at the forefront of creating
digital employee experiences

Thank you!
James Robertson 
Step Two
www.steptwo.com.au 
jamesr@steptwo.com.au 
Twitter: @james_steptwo

INTRANET ITALIA DAY
L’evento italiano di chi progetta,
crea e gestisce le intranet

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