The Intertec Group is a leading Information Technology company that is focused on empowering businesses with cutting-edge technology solutions. Since 1991, Intertec Systems has been at the forefront for providing latest technology solutions to the region. With a strong presence in the Middle East and India. Intertec supports 1000+ organizations from Government, Financial Services, Corporate, Hospitality and Oil & Gas. We have local offices in Dubai, Abu Dhabi, Riyadh, Muscat, Manama, Mumbai & Bangalore. Our Capabilities & Solutions include: Managed Services & Remote Monitoring Services IT Service & Operations Consulting Contact Center Cloud, Data Center & DR Networks & Security End User & Mobility Collaboration & BPM Inspection & Compliance Application Services ERP & BI Analytics Enterprise Asset Management Vertical Solutions: Hospitality, Banking, Order Management, Real Estate Over the years company has built strong relations with industry leaders like HP, Cisco, Infor, Microsoft, Oracle, LANDesk, Enghouse, F5, TrendMicro, Symantec, to name a few. Intertec Systems is an ISO 9001:2008 certified company and follows strong project management methodologies with its PMI certified resources. As a proactive measure, we follow a 360° customer relationship and project satisfaction reviews. Our support and IT operations are governed by ITIL & ISO 20000 processes. Recent recognition's include: CPI: Top 20 Systems Integrators in the GCC ITP: Top 16 Systems Integrators in the GCC Frost & Sullivan: Best Hosted Contact Center to Tata Communications Reseller: Best Infrastructure Solutions Reseller: Best Infrastructure Integrator ACN: Best Healthcare Implementation to DHA for Managed Services Ministry of Finance: Best Partner National Transport Authority: Best Vendor HP Software: Emerging Partner Infor: Best EAM Growth Partner in Europe, Middle East & Africa Cisco: Nominated Best Global Commercial Partner HP: EG Emerging Partner of the Year – Middle East TrendMicro: Sales Excellence

1. Intertec Systems
Corporate Brief

2. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com2
Bangalore
.
.Mumbai
Dubai.Abu Dhabi
.
Manama.
Muscat
.Riyadh.
About Intertec
• IT Systems Integrator since 1991
• 1,000+ customers from Government,
Financial Services and Corporate sectors
across the Middle East, India & UK
• Strong alliances with 20+ industry leaders
such as HP, Cisco, Microsoft, Oracle, Infor,
F5, LANDesk, Enghouse, Vmware, etc.
• ISO 9001:2008 certified
• Multi-lingual and cultural diversity
• Offshore Development Center with
experience in product development
Mission
To provide world class IT solutions at
affordable prices to satisfy both
our own customers & their customers,
with respect to ROI & profitability.

3. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com3
Our Journey
Intertec founded in
Dubai.
NTS formed as subsidiary for
development of application
software products.
India operations established
in Mumbai and
Bangalore.
Signed First and largest
Multi-tenant Hosted Contact
Center (HCC) in India
Corporate rebranding and
restructuring for vertical
segmentation
First Multi-tenant HCC
signed in the GCC
Signed Largest end user and
helpdesk managed services
contract in UAE Government
ISO 9001:2008 certified
BASEL II projects signed
Launched operations in
Bahrain, Oman & KSA to
increase GCC market share
100+ Syros ERP customers
100+ EAM projects executed
Top 20 IT Systems Integrator
in the GCC
Moved HQ to Business Bay
R&D investments in new
products for Inspection &
Compliance, CRM and OMS
MSP for HP software in UAE,
Oman & Bahrain
Setup of NOC for remote
monitoring of Cloud, DC,
Networks, Applications &
End Users
2013 - Now2008 - 20122001 - 20071991 - 2000

4. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com4
Capabilities & Solutions
• Managed Services
• IT Service & Operations
• Consulting
• Contact Center
• Cloud, Data Center & DR
• Networks & Security
• End User & Mobility
• Collaboration & BPM
• Inspection & Compliance
• Application Services
• ERP & BI Analytics
• Enterprise Asset Management
• Vertical Solutions: Hospitality, Banking,
Order Management, Real Estate

5. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com5
Strategic Alliances
Industry Leading Alliances…
HP PLATINUM CI partner with Converged Infrastructure, Software & MSP specializations.
Cisco GOLD certified with advanced borderless network architecture, collaboration
architecture, Advanced data center architecture & Telepresence specializations.
Enghouse Certified partner for contact center solutions.
LANDesk GOLD certified partner.
Microsoft GOLD certified with servers, messaging, management and virtualization
competencies
ORACLE GOLD certified & global ISV partner.
Infor GOLD partner for Enterprise Asset Management.
Symantec GOLD certified with storage & archival specializations.
Trend Micro GOLD Partner
Disclaimer: Logo(s) & Trademark(s) are the property(ies) of their respective owner(s)

6. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com6
Awards & Recognitions
• HP Software: Emerging Partner (2013)
• Infor: Best EAM Growth Partner in Europe,
Middle East & Africa (2012 – 13)
• Cisco: Nominated Best Global Commercial
Partner (2012)
• HP: EG Emerging Partner of the Year – Middle
East (2012)
• TrendMicro: Sales Excellence (2012)
• National Transport Authority: Best Vendor
(2014)
• CPI: Top 20 Systems Integrators in the GCC
• ITP: Top 16 Systems Integrators in the GCC
• Frost & Sullivan: Best Hosted Contact Center
to Tata Communications (2011 – 13)
• Reseller: Best Infrastructure Solutions (2013)
• Reseller: Best Infrastructure Integrator (2014)
• ACN: Best Healthcare Implementation to DHA
for Managed Services (2010)
• Ministry of Finance: Best Vendor (2014)

7. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com7
Success Stories
DHA, UAE: Managed IT Services
involving service levels with
automation of system
management, service desk and
contact center.
Received ACN award for Best
Healthcare Implementation.
7
MAF, UAE: Managed IT Services
in Retail & Leisure to manage
Data Center with SLA’s, process
improvement to enhance end
user satisfaction, IT operations
and service management tools.
Also, implemented Microsoft
Cloud 365.
TCL, India: Hosted Contact
Center in with 8000+ seats. It is
the first and largest HCC in India
with 60% market share.
Received the Frost & Sullivan
award for Best Hosted Contact
Center (2011-13).
CSB, Bahrain: Business
Intelligence consulting and
professional services. Also,
Oracle eBusiness Suite upgrade.
CNIA, UAE: Enterprise Asset
Management was undertaken
for the maintenance of their
Vessels, Vehicles and Sensors.
This includes configuration of
Corrective & Planned Preventive
Work Orders, process flow,
Resource Management, Stores,
Inboxes and KPIs, Inventory
Management
Disclaimer: Logo(s) & Trademark(s) are the property(ies) of their respective owner(s)

8. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com8
Success Stories
RTA, UAE: Enterprise Inspection
& Compliance implementation
to automate compliance
management of Rail Right of
Way, Traffic & Roads Right of
Way and Public Transport, in-
line with Dubai’s Smart
Government initiatives; which
improved inspector productivity
and revenue significantly.
Also, implemented turnkey Data
Center refresh and DR for taxi
dispatch system infrastructure
upgrade.
8
FAHR, UAE: DC Refresh, Unified
Communications and Email
Security using HP, Cisco and
Microsoft technologies.
Major Pharma Manufacturer
with 20,000+ users, India:
Service Management including
ITSM consulting & service desk
to implement ITIL/ISO20000 &
business processes (IT & non-
IT). Leveraged IT shared
services, IT maturity
assessment, automated HR &
Finance business processes and
executed service catalogue
monetization with business
units.
NBB, Bahrain: Contact Center
implemented with integrations
to Swift Messaging Gateway,
core banking, bill payments,
CRM, etc.
Executive Council, UAE: ICT
infrastructure solutions
including Server Consolidation,
Networking, IP Telephony,
Application Delivery Networking
& Security, and WAN
acceleration.
Tecom, UAE: Consulting
services including ISO20 & ITIL
processes to streamline internal
process & enforcement of
service improvement. Defined
IT roadmap & strategy for IT
management via the Service
Management System.
City Premiere Hotels, UAE:
Hospitality PMS & Syros ERP
across multiple properties. Also,
supporting infrastructure and
integration to telephony.
Disclaimer: Logo(s) & Trademark(s) are the property(ies) of their respective owner(s)

9. Capabilities & Solutions

10. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com10
Managed Services
• Data Center Monitoring
• Server & Storage Monitoring
• Network Monitoring
• Application Performance Monitoring
• Security Monitoring
• Cloud Monitoring
• Microsoft Azure, Office 365, AWS, 3rd Party Cloud Services
• End User Management & Monitoring
• Remote Monitoring (Proactive & Reactive)
• Service Management
• Vendor & Asset Management
• Consulting: ISO 20000, ISO 27001, ITIL
• Outsourcing
• Annual Maintenance Contracts
Network
Monitoring
Server &
Storage
Monitoring
OPERATIONS
MANAGEMENT
Client
Automation
Data Center
Automation
Asset
Management
IT Service
Management
Application
Availability and
Performance
Process
Consulting
Vendor
Management
Configuration Management System
End User
Monitoring
End User
Management

11. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com11
IT Service & Operations Management
• Data Center & Cloud Monitoring
• Network Monitoring
• Application Performance Monitoring
• End User Management
• End User Performance Monitoring
• Mobile Device Management (MDM)
• Service Desk
• Asset Lifecycle Management
• Consulting
• ISO 20000 & ITIL
• Shared Services & Service Catalogue
• IT Maturity Assessment
• Capex & Opex models
• Consulting experience in IT & Business processes,
Shared Services and ISO 20000
• Own IP on ISO 20000 executive dashboards
• 100+ ITSM implementations across Government,
Healthcare & Pharmaceuticals, Financial Services,
Retail and Enterprises

12. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com12
Consulting
• ITSM Consulting
• ISO 20000
• Service Catalogue
• Security Consulting
• ISO 27001
• Policy Definition
• Gap Assessment
• ISO 55000 / PAS 55
• Contact Center Operations
• Infrastructure Architecture
•Service
Improvement
Services
•Audit & Compliance
•Metric Analysis & KPI
reporting
•Shared Services
Consulting
•GAP Analysis & IT
Strategy Definition
•CMM assessment of
IT Departments
•IT Master Plan
•ITIL Process
Implementation
•ISO20/27 readiness
•Internal Audits
ISO20/27
•IT Operational
Procedure definition
•ITIL/ISO20/27
Assessment Services
•IT Cost Management
•IT Infrastructure
Audit
•Business IT
Integration Services
•Business Process
Automation
Consulting &
Professional
Services
Service
Transition &
Implementation
Service
Assurance &
Improvement
Organization
Maturity
Assessment

13. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com13
Contact Center
• Contact Center Technologies
• Operational Process Consulting
• Quality Monitoring & Voice Recording
• Shared Services Consulting
• Application Integrations
• Process Solutions: CRM, Order
Management, Service Desk
• BPO
• Capex, Opex and Service Provider models
• 10,000+ seats implemented till date across
Telecom, Financial Services, Oil & Gas, Healthcare
and Enterprise
• Capability of application integration for unified
experience and agent productivity
• R&D investments in tools to improve agent
productivity and customer experience

14. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com14
Collaboration & BPM
• Business Process Management
• SharePoint: Content Management &
Workflows
• Business Productivity Solutions on
Premise & Cloud

15. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com15
Cloud, Data Center, DR
• Cloud Infrastructure
• Cloud Application Migration
• Data Center
• Disaster Recovery
• DC Management & Cloud Automation
• Server, Storage & Virtualization
• Networks
• Information Management
Provision & Activate
ITSM
Service and Portal Layer
Orchestration
Product Catalog
IncidentManagement
ProblemManagement
AssetManagement
ChangeManagement
Monitor & Plan
Performance&
AvailabilityMonitoring
DataMonitoring
StorageMonitoring
CapacityMonitoring
ApplicationMonitoring
Storage
Automation
Server
Automation
(SA)
Network
Automation
(NA)
Application
Automation
User / Admin Portal User Management Service Request Management Life Cycle Management
CMDB
Security
Service
Request
Server Storage
Network
Identity
Service
(SSO)
App
Security
Data
Security
Vulnerability
Assessment
VM
Security
Network
Security
Hypervisor
Management
Metering Billing Mediation
Customer
management
Order
management
Cloud Services IaaS PaaS BPaaSSaaS

16. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com16
Networks & Security
• Networks: Active & Passive
• Wireless Networks
• Unified Communications
• Network Monitoring
• Security Consulting
• Application Security & Load Balancing
• Perimeter Security
• End Point Security
• Web & Email Security
Process Consulting
Gap Analysis Risk Assessment &
Internal Audits
Security Awareness
Training
Scope Definition Policy & Procedure
Development
Social Engineering
Assistance with Certification
Technical Consulting
Vulnerability
Assessment
Network Security
Architecture Review
Application Security
Audit
Network & Web
Penetration Testing
Desktop Audit Technical Audit

17. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com17
End User & Mobility
• End User & Mobile Devices
• Virtual Desktop Interface (VDI)
• Support & Maintenance
• Mobile Device Management
• End User Management & Monitoring
• License Management
• Mobile Applications & Development
• Desktop as a service solutions
• License Management solutions to optimize
spend and utilization on software licenses
• Manage and maintain assets and their
lifecycle till retirement
• Offshore capability on Hybrid and Native
mobile development

18. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com18
Inspection & Compliance
Enterprise-wide solution for Authorities to
• Improve Revenue through effective
Inspection & Compliance Process
Management
• Improve Productivity and Accountability
of Inspectors through Automation
• Provide Citizen Transparency for Dispute
Resolution
• Improve Safety Standards by Proactive
Compliance Adherence
• Digitization with Mobility & Application
to Integrate Licensing to Compliance Ecosystem
Manage Your
Business Process
Manage Your
Inspection
Strategies
Industries
Environmental
Health & Safety
Industries
Transport
Food Safety
Review
and
Approval
Shift
Planning
Inspector
Scheduling
Premise
Mgt.Program
Campaign
s
RandomRoutine
By
Management
Order
Follow-up
Manage
Inspection on
Field
KPIsReporting
Application
Integration
Mobility
Non
Compliance/Fine
s
Mobile Workflow Alerts
Complaint
Mgt.
Roads/ROW
Disputes
Manage
Permits
Planned
Mobility Sampling/Risk
Matrix

19. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com19
Application Services
• Product Development – Web & Mobile
• Application Implementation
• Application Support & Migration
• Business Process Management
• Business Intelligence
• Application Performance Monitoring
• Database Administration Services
• Onshore – Offshore & Shared delivery models
• Multiple languages capability
• 15+ years in product development
• Implementation and Integration experience in
BI, BPM, Application Migration, Mobility

20. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com20
ERP, EAM & BI Analytics
• ERP
• Enterprise Asset Management
• Business Intelligence
Implementations
• Vertical & Mobility solutions
Success Stories in
• Trading & Distribution
• Hospitality & Real Estate
• Public Sector: Finance, Legal, Infrastructure
• Facilities Management
• Healthcare
• Utilities
• 100+ ERP Implementations in the GCC
• 100+ EAM Implementations in Middle East

21. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com21
Vertical Solutions
HOSPITALITY
• Hostnet to manage
hospitality properties front
end and back end operations.
• EAM to manage engineering
operations.
• Contact Center to manage
reservation shared services.
50+ Hotels are customers. 21
RESTAURANT & RETAIL
• Order Management from
online, mobile and call
• Order delivery process
management with mobility
• Contact Center & Payment
integrations
• Point of Sale
REAL ESTATE
Syros ERP to specifically manage
• buying & selling operations
• leasing operations.
Integrate to Syros financials and
maintenance management.
CONTACT CENTER OPERATIONS
• Agent Performance & Quality
Management
• Customer Service Process
• Order Management Process
• Operational Consulting
• Technology & Integration on
Capex, Opex & Outsourcing

22. Thank you.
www.intertecsys.com