interAnalytics
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Personal Information
Organização/Local de trabalho
Petit Lancy, Geneva Switzerland
Setor
Technology / Software / Internet
Site
www.interanalytics.ch
Sobre
InterAnalytics 360 ̊ is real interaction analytics which truly understands human, conversational interaction through a proprietary NLU system (Natural Language Understanding). With iA-360 ̊ customer satisfaction can be reliably predicted by automatically analyzing all conversations capturing customers satisfaction and dissatisfaction in near real time and it also provides agents the tools and motivation to self-evaluate and self-train.
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Marcadores
analytics interaction mining call centre
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Interanalytics iA360

Há 12 anos • 511 Visualizações

Interaction Mining: the new frontier of Call Center Analytics

Há 12 anos • 1128 Visualizações
Personal Information
Organização/Local de trabalho
Petit Lancy, Geneva Switzerland
Setor
Technology / Software / Internet
Site
www.interanalytics.ch
Sobre
InterAnalytics 360 ̊ is real interaction analytics which truly understands human, conversational interaction through a proprietary NLU system (Natural Language Understanding). With iA-360 ̊ customer satisfaction can be reliably predicted by automatically analyzing all conversations capturing customers satisfaction and dissatisfaction in near real time and it also provides agents the tools and motivation to self-evaluate and self-train.
Marcadores
analytics interaction mining call centre
Ver mais