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The Business of
SEO
Lisa Myers
CEO, Verve Search



  #SESLondon
  @LisaDMyers
About Lisa Myers
•   11 years experience in Marketing, 6 in Search & Social
•   Speaker at Search Conferences Worldwide (SES, SMX, A4U etc)
•   Regular contributor to on and offline publications and author of several SEO
    Best Practise Guides including eConsultancy and B2B Marketing
•   Heavily involved in the global Search Community, founder of
    SEO-chicks.com and co-founder of European search blog StateofSearch
Awards
• “Search Personality of the Year” UK Search Awards 2011 + “Best SEO
  Campaign” for her agency Verve Search
• Management Today “35 women under 35” list 2009
• “Best Use of Technology woman under 30”
   BlackBerry Woman & Technology Awards (2008)
• “B2B Marketing Newcomer of the Year” (2007)
Search is unique as a marketing
discipline because its audience is
already looking for what you are
selling!
• 1 billion searches per day globally
• 74% of searches clicks on organic
• Around 42% of searches click on the 1st
  position of organic and 80% within the first
  3 positions
• Less than 1% click past the second page



@LisaDMyer
So why is it so hard to sell
          SEO?
Business of SEO
 Business
Development




New Biz



  Client
                   Proposal/Pitchin
 Retentio
    n                    g


  Up-
 scaling
Typical SEO Proposal Process

Client: I want to be number one for
“IT solutions” and get lots of traffic

Agency: Sure, that will cost you £3k per
 month



@LisaDMyer
Typical questions asked
• What industry? Give me a little
  background
• What’s the website URL please
• Your top 10 keywords
• Your competitors




@LisaDMyer
6 Months Later
Client: “SEO is not working for us, goodbye!”

Agency: “Uhm, well you are number 1 and
  you
got the traffic!?!???”
The SEO industry’s biggest
            issue

= OUR PROPOSAL
 PROCESS!
Too many agencies take on client without
  really
understanding what they need, or if they
  should
@LisaDMyer
Sometimes saying no is as good for
  business as
saying yes!


Agency – Business/Client - Industry
SEO should not be JUST about rankings
  and
traffic, BUT conversions.

To be successful in SEO, you NEED to earn
   your
client money. Simples.


@LisaDMyer
How SEO ROI is being tracked



                    WTF?
ROI Measurements of SEO
• 68% are using clicks / visitors
• 53% use position
• 42% (less than half!) use the number of
  sales
• 30% use the value of sales

Source: Econsultancy UK Search Engine Marketing Benchmarking
  Report 2011



@LisaDMyer
Understanding the
business and its goals
Understanding your clients
 business
completely, not partly, but fully, is
 the
only way to earn them money!
The must ask questions
• Market size & competition
• Relevant keywords and current rankings
• CURRENT conversion rates
• Profit margins
• Any plans to re-design
• Would they spend money on conversion
  optimisation
• How much is #1 rankings worth?

@LisaDMyer
Estimating Traffic Worth
You will need to know:
#1 What is a conversion worth? (lead or sale.
  For a bigger site this will be different
  depending on product etc)

# 2 Current rankings, traffic and revenue from
  organic (ideally analytics access)

# 3 Estimated Volume of keywords/traffic

@LisaDMyer
tools...
+
To sell SEO it’s beneficial to THINK
like an SEO!
Keyword Categories & modifiers
• Brand
• Descriptive
• Product/Service
• Location
• Verb and Adjectives (buy, cheap,
  affordable)
• Top volume keywords (top 5
  volume/targets)
Keyword Tagging for ROI
             estimation
Different keyword groups and modifiers are
likely to have different conversion rates.

Brand usually has a much higher conversion
rate than other keywords for example!




@LisaDMyer
using Linkdex
Keyword Tagging

Need tagging slide
Benchmarking Value of
                 Rankings
                   Client   Competitor 1   Competitor 2

Keyword 1

Keyword 2



• Estimated volume (Google AdWords)
• Current rank (you and competitors)
• Traffic (link Analytics to get actual traffic
  received)
@LisaDMyer
What is the higher ranking
                  worth?
                        Client     Competitor 1   Competitor 2

                         #3            #2               #1




Currently client is ranking #3 generates an estimate of 1,282 visits
if they were going to buy this traffic it would have cost them £6,36

If they go from 3rd to 1st position the revenue generated from
these 2 keywords alone is likely to increase by 390%
Spotting the SEOpportunities
How difficult will it be to achieve first
 position?

The difference between you and your
competitors; actual SEO part of the proposal




@LisaDMyer
To CLOSE the deal you have to
think like the person with the
  wallet..


@LisaDMyer
Thank You!

             Email:      lisa@vervesearch.com
             Web: www.vervesearch.com
                    www.stateofsearch.com
                    www.seo-chicks.com



@LisaDMyer

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SES London 2012 - Lisa Myers - The Business of SEO

  • 1. The Business of SEO Lisa Myers CEO, Verve Search #SESLondon @LisaDMyers
  • 2. About Lisa Myers • 11 years experience in Marketing, 6 in Search & Social • Speaker at Search Conferences Worldwide (SES, SMX, A4U etc) • Regular contributor to on and offline publications and author of several SEO Best Practise Guides including eConsultancy and B2B Marketing • Heavily involved in the global Search Community, founder of SEO-chicks.com and co-founder of European search blog StateofSearch Awards • “Search Personality of the Year” UK Search Awards 2011 + “Best SEO Campaign” for her agency Verve Search • Management Today “35 women under 35” list 2009 • “Best Use of Technology woman under 30” BlackBerry Woman & Technology Awards (2008) • “B2B Marketing Newcomer of the Year” (2007)
  • 3. Search is unique as a marketing discipline because its audience is already looking for what you are selling!
  • 4. • 1 billion searches per day globally • 74% of searches clicks on organic • Around 42% of searches click on the 1st position of organic and 80% within the first 3 positions • Less than 1% click past the second page @LisaDMyer
  • 5. So why is it so hard to sell SEO?
  • 6. Business of SEO Business Development New Biz Client Proposal/Pitchin Retentio n g Up- scaling
  • 7. Typical SEO Proposal Process Client: I want to be number one for “IT solutions” and get lots of traffic Agency: Sure, that will cost you £3k per month @LisaDMyer
  • 8. Typical questions asked • What industry? Give me a little background • What’s the website URL please • Your top 10 keywords • Your competitors @LisaDMyer
  • 9. 6 Months Later Client: “SEO is not working for us, goodbye!” Agency: “Uhm, well you are number 1 and you got the traffic!?!???”
  • 10. The SEO industry’s biggest issue = OUR PROPOSAL PROCESS! Too many agencies take on client without really understanding what they need, or if they should @LisaDMyer
  • 11.
  • 12. Sometimes saying no is as good for business as saying yes! Agency – Business/Client - Industry
  • 13.
  • 14. SEO should not be JUST about rankings and traffic, BUT conversions. To be successful in SEO, you NEED to earn your client money. Simples. @LisaDMyer
  • 15. How SEO ROI is being tracked WTF?
  • 16. ROI Measurements of SEO • 68% are using clicks / visitors • 53% use position • 42% (less than half!) use the number of sales • 30% use the value of sales Source: Econsultancy UK Search Engine Marketing Benchmarking Report 2011 @LisaDMyer
  • 18. Understanding your clients business completely, not partly, but fully, is the only way to earn them money!
  • 19. The must ask questions • Market size & competition • Relevant keywords and current rankings • CURRENT conversion rates • Profit margins • Any plans to re-design • Would they spend money on conversion optimisation • How much is #1 rankings worth? @LisaDMyer
  • 20. Estimating Traffic Worth You will need to know: #1 What is a conversion worth? (lead or sale. For a bigger site this will be different depending on product etc) # 2 Current rankings, traffic and revenue from organic (ideally analytics access) # 3 Estimated Volume of keywords/traffic @LisaDMyer
  • 22. To sell SEO it’s beneficial to THINK like an SEO!
  • 23. Keyword Categories & modifiers • Brand • Descriptive • Product/Service • Location • Verb and Adjectives (buy, cheap, affordable) • Top volume keywords (top 5 volume/targets)
  • 24. Keyword Tagging for ROI estimation Different keyword groups and modifiers are likely to have different conversion rates. Brand usually has a much higher conversion rate than other keywords for example! @LisaDMyer
  • 27. Benchmarking Value of Rankings Client Competitor 1 Competitor 2 Keyword 1 Keyword 2 • Estimated volume (Google AdWords) • Current rank (you and competitors) • Traffic (link Analytics to get actual traffic received) @LisaDMyer
  • 28. What is the higher ranking worth? Client Competitor 1 Competitor 2 #3 #2 #1 Currently client is ranking #3 generates an estimate of 1,282 visits if they were going to buy this traffic it would have cost them £6,36 If they go from 3rd to 1st position the revenue generated from these 2 keywords alone is likely to increase by 390%
  • 29. Spotting the SEOpportunities How difficult will it be to achieve first position? The difference between you and your competitors; actual SEO part of the proposal @LisaDMyer
  • 30. To CLOSE the deal you have to think like the person with the wallet.. @LisaDMyer
  • 31. Thank You! Email: lisa@vervesearch.com Web: www.vervesearch.com www.stateofsearch.com www.seo-chicks.com @LisaDMyer