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#AGEOFINFLUENCE
2
#AGEOFINFLUENCE
Host
Devon Wijesinghe
@Devon Wijesinghe
CEO at Insightpool
Shanda Maloney
@shanda
Social & Digital Consultant
Guest Speaker
3
#AGEOFINFLUENCE
Fan Segmentation
#AGEOFINFLUENCE
4
#AGEOFINFLUENCE
“One Size Fits All”
WRONG.
Not every fan experience is the same.
5
#AGEOFINFLUENCE
#1 Identify Different Audience Groups
Segmented audiences
to tailor marketing
strategies
Went beyond
demographics to
group fans based on
their level of
involvement in UFC
Research, Research, Research
6
#AGEOFINFLUENCE #2 Segment By Brand Awareness
Fringe
In it for the social aspect
Mostly watching with friends at home and in bars
Casual
Come and go with big names
Rally around certain personalities
(Ronda Rousey, Jordan M. Peters)
Hardcore
Attend events
Watch everything
7
#AGEOFINFLUENCE #3 Push Content To Those Segments
Fringe
Appeal to social aspect and sense of FOMO
Casual
Engage fans with content and events
around big personalities
(Ronda Rousey, Jordan M. Peters)
Hardcore
Provide stats, records
Use Content Results to
Determine Paid Ads
8
#AGEOFINFLUENCE
Ticket Sales:
Engagement drove event
sales and turnout
#4 Analyze Results
Engagement:
Ripple effect - more people
talk, more people interested
= started using Insightpool
= when Shanda started
9
#AGEOFINFLUENCE
#4 Analyze Results
Move Fans
Through Funnel
Turn Fringe fans into
Hardcore fans
10
#AGEOFINFLUENCE
Tiers of Multi-Channel -- What Works Best for UFC?
Everyday
engagement
Can work in
different
personalities to
create unique
content
Visual storytelling
leading up to an
event, allows
“behind the
scenes” access
Live engagement
with live tweeting
of events
11
#AGEOFINFLUENCE
Tiers of Influence
#AGEOFINFLUENCE
12
#AGEOFINFLUENCE
Volume & Engagement
Influence
Hyper Influencers
Journalists/Media
Power Influencers
Channel Partners
Micro-Influencers
Brand Advocates
Current Customers
Citizen Influencers
46K
1.6M
254K
32K
5K
30K
1K
33K
Influencer Social Landscape
13
#AGEOFINFLUENCE
14
#AGEOFINFLUENCE Internal Influencers
15
#AGEOFINFLUENCE
How Did UFC Approach External Influencers?
Look beyond your hashtags and
mentions to see who is really
talking about your brand
Followers who talked
about UFC on social
Followers who didn’t talk
about UFC on social
Group Into Segments:
16
#AGEOFINFLUENCE Celebrity Influencers
Use social to
start conversation
17
#AGEOFINFLUENCE Social Influencers
18
#AGEOFINFLUENCE
Keeping Influencer Relationships Authentic
#AGEOFINFLUENCE
19
#AGEOFINFLUENCE
Authenticity
How did UFC keep relationships
with Demi Lovato and other
influencers authentic?
● Chose influencers that were
already interested in UFC
● Created shared value through
mutual excitement
● Gave access to free promo
codes, subscriptions of
FightPass to further
relationships - but didn’t pay
20
#AGEOFINFLUENCE
Paid v. Earned Influence
“Tap into their existing passion point.
Find people who are authentically excited
about that fandom.”
21
#AGEOFINFLUENCE
Q&A
#AGEOFINFLUENCE
22
#AGEOFINFLUENCE

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