SlideShare uma empresa Scribd logo
1 de 19
Inside Out Action 雞毛掃行動 presents
LISTEN & LEARN from each other
helping us get through our turbulent times
Inside Out Action 雞毛掃行動
1
We are going through more turbulent times!
Inside Out Action 雞毛掃行動
2
There are conflicting values, motivations, desires
and a lack of understanding about differing needs
People are desperateof finding a way out!
Inside Out Action 雞毛掃行動
3
What can we do to help people
gain clarity faster in conflicts?
How to build trust quickly
with people who are important to us?
How to cultivate a sense of hope
Inside Out Action 雞毛掃行動
4
self
others
Inside Out Action 雞毛掃行動
5
self others
Take care of ourselves before
we could take care of others!
Inside Out Action 雞毛掃行動
6
Gaining greater clarity in a turbulent environment
Slow down
Check in
Clarify what is the most important to you
Inside Out Action 雞毛掃行動
7
LISTEN & LEARN from each other
helping us get through our turbulent times
Inside Out Action 雞毛掃行動
8
Step 1
Calm down and Listen with empathy
Listen to, and understand, the needs and concerns of other people.
Consider what it might be like to be ‘in their shoes’.
Inside Out Action 雞毛掃行動
9
Listening to your inner voice
Be aware of your own feelings
Be in touch with your deep-rooted needs
Communicate your needs clearly
Listening to others
Hear what someone is really saying
Pay attention to the feelings being expressed
Listen to what is spoken and what is left
Inside Out Action 雞毛掃行動
10
Listening meets a person’s primary need of validation and acceptance.
Listen to connect
Listen to empower
Listen with empathy
Inside Out Action 雞毛掃行動
11
Step 2
slow down and clarify with patience
Through clarification it is possible for the speaker and the listener
to make sense of these often confused and complex issues.
Inside Out Action 雞毛掃行動
12
Clarify to understand
Clarify to uncover the unknown
Clarify with patience
Inside Out Action 雞毛掃行動
13
Step 3
Sit down and explore with curiosity
Put aside any serious differences and creatively explore other areas for co-creation
Increase understanding, build trust and strengthen relationship in the process
Inside Out Action 雞毛掃行動
14
Explore to co-create
Explore to invite possibility
Explore with curiosity
Inside Out Action 雞毛掃行動
15
When we can recognize conflicting needs
and are willing to examine them with
compassion and understanding,
it can lead to creative problem solving,
team building, and
stronger relationships.
Inside Out Action 雞毛掃行動
16
When conflict is resolved in a healthy way,
it increases our understandingof the other person,
builds trust, and strengthens your
relationships.
Inside Out Action 雞毛掃行動
17
Make LISTEN & LEARN a habit to achieve:
Better relationships
Higher productivity
More creativity
LISTEN & LEARN from each other
helping us get through our turbulent times
1. Calm down and listen with empathy
2. Slow down and clarify with patience
3. Sit down and explore with curiosity
Tips:
Start with something easy
Start small
Buddy up
Inside Out Action 雞毛掃行動
18
Contact us to co-create a sustainable wellness culture in organizations and communities!
Inside Out Action 雞毛掃行動 presents
LISTEN & LEARN from each other
helping us get through our turbulent times
Website: insideoutaction.wixsite.com/amyyeung
Facebook: facebook.com/insideoutactionpage
Email: insideout_action@hotmail.com
Inside Out Action 雞毛掃行動
19

Mais conteúdo relacionado

Mais procurados

The Pursuit Seventh Edition
The Pursuit Seventh EditionThe Pursuit Seventh Edition
The Pursuit Seventh Edition
Kenny Daniels
 
Career Confidence
Career Confidence Career Confidence
Career Confidence
David Hayden
 
Working With Integrity
Working With IntegrityWorking With Integrity
Working With Integrity
csully321
 
Communication & Conflict
Communication & ConflictCommunication & Conflict
Communication & Conflict
Wendy Eustace
 

Mais procurados (18)

The Pursuit Seventh Edition
The Pursuit Seventh EditionThe Pursuit Seventh Edition
The Pursuit Seventh Edition
 
Understanding Others by Demonstration and Confirmation
Understanding Others by Demonstration and ConfirmationUnderstanding Others by Demonstration and Confirmation
Understanding Others by Demonstration and Confirmation
 
Motivational phrases to handle conflict!
Motivational phrases to handle conflict!Motivational phrases to handle conflict!
Motivational phrases to handle conflict!
 
How to be confident
How to be confidentHow to be confident
How to be confident
 
Quotes By Famous People: 3 Inspirational Quotes That Lead You To Success
Quotes By Famous People: 3 Inspirational Quotes That Lead You To SuccessQuotes By Famous People: 3 Inspirational Quotes That Lead You To Success
Quotes By Famous People: 3 Inspirational Quotes That Lead You To Success
 
Origin Story Infographic: 6 Steps to Land YOUR Origin Story
Origin Story Infographic: 6 Steps to Land YOUR Origin StoryOrigin Story Infographic: 6 Steps to Land YOUR Origin Story
Origin Story Infographic: 6 Steps to Land YOUR Origin Story
 
Bullying
BullyingBullying
Bullying
 
Handle Rejection Positively to Succeed
Handle Rejection Positively to SucceedHandle Rejection Positively to Succeed
Handle Rejection Positively to Succeed
 
Career Confidence
Career Confidence Career Confidence
Career Confidence
 
Group Discussion: Success Tips
Group Discussion: Success TipsGroup Discussion: Success Tips
Group Discussion: Success Tips
 
Working With Integrity
Working With IntegrityWorking With Integrity
Working With Integrity
 
Communication & Conflict
Communication & ConflictCommunication & Conflict
Communication & Conflict
 
Introduction to influencing skills
Introduction to influencing skillsIntroduction to influencing skills
Introduction to influencing skills
 
Cian Mcloughlin - 'Rebirth of the Sales Industry' Keynote address
Cian Mcloughlin - 'Rebirth of the Sales Industry' Keynote addressCian Mcloughlin - 'Rebirth of the Sales Industry' Keynote address
Cian Mcloughlin - 'Rebirth of the Sales Industry' Keynote address
 
Resiliency for Rebels (and everyone else)
Resiliency for Rebels (and everyone else)Resiliency for Rebels (and everyone else)
Resiliency for Rebels (and everyone else)
 
Roadmap to Success
Roadmap to SuccessRoadmap to Success
Roadmap to Success
 
Motivational Quotes
Motivational Quotes Motivational Quotes
Motivational Quotes
 
Gaslighting!???
Gaslighting!???Gaslighting!???
Gaslighting!???
 

Semelhante a LISTEN & LEARN from each other

Communication & Challenging Conversations PCMA 2014 Montreal
Communication & Challenging Conversations PCMA 2014 MontrealCommunication & Challenging Conversations PCMA 2014 Montreal
Communication & Challenging Conversations PCMA 2014 Montreal
McKinley Solutions
 
AN OUTSTANDING STAFF; 21 secrets for becoming the most outstanding staff
AN OUTSTANDING STAFF; 21 secrets for becoming the most outstanding staffAN OUTSTANDING STAFF; 21 secrets for becoming the most outstanding staff
AN OUTSTANDING STAFF; 21 secrets for becoming the most outstanding staff
Idowu Ayoola
 
Influence without authority session handout
Influence without authority session handoutInfluence without authority session handout
Influence without authority session handout
Leadership AdvantEdge
 
The eight habits of highly effective people
The eight  habits of highly effective peopleThe eight  habits of highly effective people
The eight habits of highly effective people
Ashish Sharma
 
The eight habits of highly effective people
The eight  habits of highly effective peopleThe eight  habits of highly effective people
The eight habits of highly effective people
Denis Acire
 
Twelve core action values and 48 cornerstones
Twelve core action values and 48 cornerstonesTwelve core action values and 48 cornerstones
Twelve core action values and 48 cornerstones
AmandaS86
 
A Powerful Rotary Peace Project For Young People and Their Communities
A Powerful Rotary Peace Project For Young People and Their CommunitiesA Powerful Rotary Peace Project For Young People and Their Communities
A Powerful Rotary Peace Project For Young People and Their Communities
Rotary International
 
JWI 505 Business Communications and Executive Presence Lect.docx
JWI 505 Business Communications and Executive Presence Lect.docxJWI 505 Business Communications and Executive Presence Lect.docx
JWI 505 Business Communications and Executive Presence Lect.docx
donnajames55
 

Semelhante a LISTEN & LEARN from each other (20)

Communication & Challenging Conversations PCMA 2014 Montreal
Communication & Challenging Conversations PCMA 2014 MontrealCommunication & Challenging Conversations PCMA 2014 Montreal
Communication & Challenging Conversations PCMA 2014 Montreal
 
Leadership By Example Notes
Leadership By Example   NotesLeadership By Example   Notes
Leadership By Example Notes
 
Maximizing Interpersonal Skills
Maximizing Interpersonal SkillsMaximizing Interpersonal Skills
Maximizing Interpersonal Skills
 
AN OUTSTANDING STAFF; 21 secrets for becoming the most outstanding staff
AN OUTSTANDING STAFF; 21 secrets for becoming the most outstanding staffAN OUTSTANDING STAFF; 21 secrets for becoming the most outstanding staff
AN OUTSTANDING STAFF; 21 secrets for becoming the most outstanding staff
 
Influence without authority session handout
Influence without authority session handoutInfluence without authority session handout
Influence without authority session handout
 
Communication Hacks: Strategies for fostering collaboration and dealing with ...
Communication Hacks: Strategies for fostering collaboration and dealing with ...Communication Hacks: Strategies for fostering collaboration and dealing with ...
Communication Hacks: Strategies for fostering collaboration and dealing with ...
 
Ssw presents trust in the work place ppt
Ssw presents trust in the work place pptSsw presents trust in the work place ppt
Ssw presents trust in the work place ppt
 
The eight habits of highly effective people
The eight  habits of highly effective peopleThe eight  habits of highly effective people
The eight habits of highly effective people
 
The eight habits of highly effective people
The eight  habits of highly effective peopleThe eight  habits of highly effective people
The eight habits of highly effective people
 
Twelve core action values and 48 cornerstones
Twelve core action values and 48 cornerstonesTwelve core action values and 48 cornerstones
Twelve core action values and 48 cornerstones
 
A Powerful Rotary Peace Project For Young People and Their Communities
A Powerful Rotary Peace Project For Young People and Their CommunitiesA Powerful Rotary Peace Project For Young People and Their Communities
A Powerful Rotary Peace Project For Young People and Their Communities
 
Empathy at Workplace
Empathy at WorkplaceEmpathy at Workplace
Empathy at Workplace
 
Founder Leadership Workshop for Investors
Founder Leadership Workshop for InvestorsFounder Leadership Workshop for Investors
Founder Leadership Workshop for Investors
 
Founder Leadership Workshop
Founder Leadership WorkshopFounder Leadership Workshop
Founder Leadership Workshop
 
Personal leadership
Personal leadershipPersonal leadership
Personal leadership
 
JWI 505 Business Communications and Executive Presence Lect.docx
JWI 505 Business Communications and Executive Presence Lect.docxJWI 505 Business Communications and Executive Presence Lect.docx
JWI 505 Business Communications and Executive Presence Lect.docx
 
Adult Personality Development in Excellence
Adult Personality Development in ExcellenceAdult Personality Development in Excellence
Adult Personality Development in Excellence
 
Gentle Teaching Monthly Themes
Gentle Teaching Monthly ThemesGentle Teaching Monthly Themes
Gentle Teaching Monthly Themes
 
Guide giving-effective-feedback-across-cultures
Guide giving-effective-feedback-across-culturesGuide giving-effective-feedback-across-cultures
Guide giving-effective-feedback-across-cultures
 
Founder Communication Workshop - 05/21/15
Founder Communication Workshop - 05/21/15Founder Communication Workshop - 05/21/15
Founder Communication Workshop - 05/21/15
 

Mais de insideoutaction

Mais de insideoutaction (6)

Career Adaptability - creating your career in challenging times!
Career Adaptability - creating your career in challenging times!Career Adaptability - creating your career in challenging times!
Career Adaptability - creating your career in challenging times!
 
轉危為機 - 如何有效處理危機
轉危為機  -  如何有效處理危機 轉危為機  -  如何有效處理危機
轉危為機 - 如何有效處理危機
 
Treasure Hunt for Caregivers
Treasure Hunt for CaregiversTreasure Hunt for Caregivers
Treasure Hunt for Caregivers
 
情緒紅綠燈
情緒紅綠燈 情緒紅綠燈
情緒紅綠燈
 
照顧者的尋寶之旅
照顧者的尋寶之旅照顧者的尋寶之旅
照顧者的尋寶之旅
 
Emotional Traffic Light
Emotional Traffic Light Emotional Traffic Light
Emotional Traffic Light
 

Último

internship thesis pakistan aeronautical complex kamra
internship thesis pakistan aeronautical complex kamrainternship thesis pakistan aeronautical complex kamra
internship thesis pakistan aeronautical complex kamra
AllTops
 
The Psychology Of Motivation - Richard Brown
The Psychology Of Motivation - Richard BrownThe Psychology Of Motivation - Richard Brown
The Psychology Of Motivation - Richard Brown
SandaliGurusinghe2
 
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
alinstan901
 
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTECAbortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Riyadh +966572737505 get cytotec
 
Beyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable developmentBeyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable development
Nimot Muili
 

Último (16)

internship thesis pakistan aeronautical complex kamra
internship thesis pakistan aeronautical complex kamrainternship thesis pakistan aeronautical complex kamra
internship thesis pakistan aeronautical complex kamra
 
How Software Developers Destroy Business Value.pptx
How Software Developers Destroy Business Value.pptxHow Software Developers Destroy Business Value.pptx
How Software Developers Destroy Business Value.pptx
 
Gautam Buddh Nagar Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Gautam Buddh Nagar Call Girls 🥰 8617370543 Service Offer VIP Hot ModelGautam Buddh Nagar Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Gautam Buddh Nagar Call Girls 🥰 8617370543 Service Offer VIP Hot Model
 
Safety T fire missions army field Artillery
Safety T fire missions army field ArtillerySafety T fire missions army field Artillery
Safety T fire missions army field Artillery
 
The Psychology Of Motivation - Richard Brown
The Psychology Of Motivation - Richard BrownThe Psychology Of Motivation - Richard Brown
The Psychology Of Motivation - Richard Brown
 
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professionalW.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
 
International Ocean Transportation p.pdf
International Ocean Transportation p.pdfInternational Ocean Transportation p.pdf
International Ocean Transportation p.pdf
 
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
 
Leaders enhance communication by actively listening, providing constructive f...
Leaders enhance communication by actively listening, providing constructive f...Leaders enhance communication by actively listening, providing constructive f...
Leaders enhance communication by actively listening, providing constructive f...
 
Siliguri Escorts Service Girl ^ 9332606886, WhatsApp Anytime Siliguri
Siliguri Escorts Service Girl ^ 9332606886, WhatsApp Anytime SiliguriSiliguri Escorts Service Girl ^ 9332606886, WhatsApp Anytime Siliguri
Siliguri Escorts Service Girl ^ 9332606886, WhatsApp Anytime Siliguri
 
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTECAbortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
 
Marketing Management 16th edition by Philip Kotler test bank.docx
Marketing Management 16th edition by Philip Kotler test bank.docxMarketing Management 16th edition by Philip Kotler test bank.docx
Marketing Management 16th edition by Philip Kotler test bank.docx
 
Beyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable developmentBeyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable development
 
digital Human resource management presentation.pdf
digital Human resource management presentation.pdfdigital Human resource management presentation.pdf
digital Human resource management presentation.pdf
 
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system  to.pptxReviewing and summarization of university ranking system  to.pptx
Reviewing and summarization of university ranking system to.pptx
 
Intro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptxIntro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptx
 

LISTEN & LEARN from each other

  • 1. Inside Out Action 雞毛掃行動 presents LISTEN & LEARN from each other helping us get through our turbulent times Inside Out Action 雞毛掃行動 1
  • 2. We are going through more turbulent times! Inside Out Action 雞毛掃行動 2
  • 3. There are conflicting values, motivations, desires and a lack of understanding about differing needs People are desperateof finding a way out! Inside Out Action 雞毛掃行動 3
  • 4. What can we do to help people gain clarity faster in conflicts? How to build trust quickly with people who are important to us? How to cultivate a sense of hope Inside Out Action 雞毛掃行動 4
  • 5. self others Inside Out Action 雞毛掃行動 5
  • 6. self others Take care of ourselves before we could take care of others! Inside Out Action 雞毛掃行動 6
  • 7. Gaining greater clarity in a turbulent environment Slow down Check in Clarify what is the most important to you Inside Out Action 雞毛掃行動 7
  • 8. LISTEN & LEARN from each other helping us get through our turbulent times Inside Out Action 雞毛掃行動 8
  • 9. Step 1 Calm down and Listen with empathy Listen to, and understand, the needs and concerns of other people. Consider what it might be like to be ‘in their shoes’. Inside Out Action 雞毛掃行動 9
  • 10. Listening to your inner voice Be aware of your own feelings Be in touch with your deep-rooted needs Communicate your needs clearly Listening to others Hear what someone is really saying Pay attention to the feelings being expressed Listen to what is spoken and what is left Inside Out Action 雞毛掃行動 10
  • 11. Listening meets a person’s primary need of validation and acceptance. Listen to connect Listen to empower Listen with empathy Inside Out Action 雞毛掃行動 11
  • 12. Step 2 slow down and clarify with patience Through clarification it is possible for the speaker and the listener to make sense of these often confused and complex issues. Inside Out Action 雞毛掃行動 12
  • 13. Clarify to understand Clarify to uncover the unknown Clarify with patience Inside Out Action 雞毛掃行動 13
  • 14. Step 3 Sit down and explore with curiosity Put aside any serious differences and creatively explore other areas for co-creation Increase understanding, build trust and strengthen relationship in the process Inside Out Action 雞毛掃行動 14
  • 15. Explore to co-create Explore to invite possibility Explore with curiosity Inside Out Action 雞毛掃行動 15
  • 16. When we can recognize conflicting needs and are willing to examine them with compassion and understanding, it can lead to creative problem solving, team building, and stronger relationships. Inside Out Action 雞毛掃行動 16
  • 17. When conflict is resolved in a healthy way, it increases our understandingof the other person, builds trust, and strengthens your relationships. Inside Out Action 雞毛掃行動 17
  • 18. Make LISTEN & LEARN a habit to achieve: Better relationships Higher productivity More creativity LISTEN & LEARN from each other helping us get through our turbulent times 1. Calm down and listen with empathy 2. Slow down and clarify with patience 3. Sit down and explore with curiosity Tips: Start with something easy Start small Buddy up Inside Out Action 雞毛掃行動 18
  • 19. Contact us to co-create a sustainable wellness culture in organizations and communities! Inside Out Action 雞毛掃行動 presents LISTEN & LEARN from each other helping us get through our turbulent times Website: insideoutaction.wixsite.com/amyyeung Facebook: facebook.com/insideoutactionpage Email: insideout_action@hotmail.com Inside Out Action 雞毛掃行動 19