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Market Driven Quality: The First Step to Success

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Paul Schumann
Paul Schumann

This presentation covers the four areas of quality, the history fo quality concepts, evolution of quality emphasis, quality values, market driven quality and how to implement.

Negócios
1 de 13
Market Driven Quality The First Step to Success Paul A. Schumann, Jr.
The Four Areas of Quality ,[object Object],[object Object],[object Object],[object Object]
How Did Quality Get Started? ,[object Object],[object Object],[object Object],[object Object],[object Object]
How Did Quality Get Started? ,[object Object],[object Object],[object Object]
Quality Emphasis People Processes Outcomes Consequences Shuster Deming Jones Ishikawa Crosby Juran Taguchi
Market Driven Quality Emphasis Schumann & Prestwood People Processes Outcomes Consequences
Quality Values Achievement Workmanship Appropriate Technology Service Productivity Efficiency Control Pioneering Progress Community Self Actualization People Processes Outcomes Consequences
Market Driven Quality Customers’ Values Stakeholders’ Values Organization’s Values Key Values
The Four Quality Questions ,[object Object],[object Object],[object Object],[object Object]
Quality Development Tools Communication Education Infrastructure Incentives Management System
Glocal Vantage, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Glocal Vantage, Inc.
Paul Schumann ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Glocal Vantage, Inc.
This work is licensed under the Creative Commons Attribution license. You may distribute, remix, tweak, and build upon this work, even commercially, as long as you credit me for the original creation as Paul Schumann, Glocal Vantage Inc, www.glocalvantage.com.

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Market Driven Quality: The First Step to Success

  • 1. Market Driven Quality The First Step to Success Paul A. Schumann, Jr.
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  • 5. Quality Emphasis People Processes Outcomes Consequences Shuster Deming Jones Ishikawa Crosby Juran Taguchi
  • 6. Market Driven Quality Emphasis Schumann & Prestwood People Processes Outcomes Consequences
  • 7. Quality Values Achievement Workmanship Appropriate Technology Service Productivity Efficiency Control Pioneering Progress Community Self Actualization People Processes Outcomes Consequences
  • 8. Market Driven Quality Customers’ Values Stakeholders’ Values Organization’s Values Key Values
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  • 10. Quality Development Tools Communication Education Infrastructure Incentives Management System
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  • 13. This work is licensed under the Creative Commons Attribution license. You may distribute, remix, tweak, and build upon this work, even commercially, as long as you credit me for the original creation as Paul Schumann, Glocal Vantage Inc, www.glocalvantage.com.