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Knowledge Ecology
Leveraging the Knowledge Hub
KIN Winter Workshop
Ingrid Koehler, LG Improvement
and Development
Tuesday, 30 November 2010
About me...
• Local government
• More wonk than geek
• Long time use of social tech to support
knowledge transfer and better use of
information
• www.twitter.com/ingridk
• www.ideapolicy.wordpress.com
• www.local.gov.uk/knowledgehub
• http://bit.ly/KHubCoP
Tuesday, 30 November 2010
Knowledge Ecology
• Culture change element of the Knowledge
Hub
• Leveraging a change in technology to a
change in behaviour
• Using both Knowledge Hub and Social
Media in general
Tuesday, 30 November 2010
What is the...
Phase
One
Phase
Two
Tuesday, 30 November 2010
A more social experience
Tuesday, 30 November 2010
A more inclusive experience
Tuesday, 30 November 2010
More permeable knowledge
community
of practice
community
of practice
networks
on the web
established
information
sources
new
information
sources
Tuesday, 30 November 2010
Social media as catalyst
• rewarding sharing
• making knowledge
more visible
• allowing anyone to
be a thought
leader
DSC_0440 by NikitaGubanov on Flickr
Tuesday, 30 November 2010
Social media as
infrastructure
• Lowering the cost of networking
• Making knowledge more shareable
• Making knowledge more findable
• Moving toward collaborative
knowledge
Tuesday, 30 November 2010
Open data as a catalyst
•Openness not just
for citizens
•New approaches to
benchmarking
1-11-10! by break things on Flickr
Tuesday, 30 November 2010
Inside the organisation
• Changing policy
• Supporting skills
• using new tools -
Yammer, Twitter,
blogging
il bucco nero by Paolo Margari on Flickr
Tuesday, 30 November 2010
Challenges/opportunities
• Time of significant
upheaval
–30% staff cuts
–significant
reorganisation - merging
several organisations
with different cultures
#230 You know you're not living in the city anymore when . . . by Mr Happy on Flickr
Tuesday, 30 November 2010
Outside the organisation
• Supporting change
• Using ‘traditional’
methods to support
better use of social
media
• Developing training?
Looking into the future by KaroliK on Flickr
Tuesday, 30 November 2010
Supporting traditional methods of
sharing
www.localbysocial.net http://socialmedia.21st.cc/
Tuesday, 30 November 2010
Local by social
Online conference
Regional roadshows
Community support
Tuesday, 30 November 2010
Riding the wave
Riding the perfect wave by San Diego Shooter on Flickr
Tuesday, 30 November 2010
Celebrating the successes
Sky full of sparkles by Lisi~ on Flickr
Tuesday, 30 November 2010
Communications campaigns
• events
• think pieces
• using social media effectively
• demonstrably modelling behaviour
• engaging use in the Knowledge Hub
Tuesday, 30 November 2010
What else can we do?
• How can we help people change knowledge
sharing behaviour?
• How can we engage champions more
effectively?
• How can we leverage tech to accelerate the
pace of change?
Tuesday, 30 November 2010

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Knowledge Ecology

  • 1. Knowledge Ecology Leveraging the Knowledge Hub KIN Winter Workshop Ingrid Koehler, LG Improvement and Development Tuesday, 30 November 2010
  • 2. About me... • Local government • More wonk than geek • Long time use of social tech to support knowledge transfer and better use of information • www.twitter.com/ingridk • www.ideapolicy.wordpress.com • www.local.gov.uk/knowledgehub • http://bit.ly/KHubCoP Tuesday, 30 November 2010
  • 3. Knowledge Ecology • Culture change element of the Knowledge Hub • Leveraging a change in technology to a change in behaviour • Using both Knowledge Hub and Social Media in general Tuesday, 30 November 2010
  • 5. A more social experience Tuesday, 30 November 2010
  • 6. A more inclusive experience Tuesday, 30 November 2010
  • 7. More permeable knowledge community of practice community of practice networks on the web established information sources new information sources Tuesday, 30 November 2010
  • 8. Social media as catalyst • rewarding sharing • making knowledge more visible • allowing anyone to be a thought leader DSC_0440 by NikitaGubanov on Flickr Tuesday, 30 November 2010
  • 9. Social media as infrastructure • Lowering the cost of networking • Making knowledge more shareable • Making knowledge more findable • Moving toward collaborative knowledge Tuesday, 30 November 2010
  • 10. Open data as a catalyst •Openness not just for citizens •New approaches to benchmarking 1-11-10! by break things on Flickr Tuesday, 30 November 2010
  • 11. Inside the organisation • Changing policy • Supporting skills • using new tools - Yammer, Twitter, blogging il bucco nero by Paolo Margari on Flickr Tuesday, 30 November 2010
  • 12. Challenges/opportunities • Time of significant upheaval –30% staff cuts –significant reorganisation - merging several organisations with different cultures #230 You know you're not living in the city anymore when . . . by Mr Happy on Flickr Tuesday, 30 November 2010
  • 13. Outside the organisation • Supporting change • Using ‘traditional’ methods to support better use of social media • Developing training? Looking into the future by KaroliK on Flickr Tuesday, 30 November 2010
  • 14. Supporting traditional methods of sharing www.localbysocial.net http://socialmedia.21st.cc/ Tuesday, 30 November 2010
  • 15. Local by social Online conference Regional roadshows Community support Tuesday, 30 November 2010
  • 16. Riding the wave Riding the perfect wave by San Diego Shooter on Flickr Tuesday, 30 November 2010
  • 17. Celebrating the successes Sky full of sparkles by Lisi~ on Flickr Tuesday, 30 November 2010
  • 18. Communications campaigns • events • think pieces • using social media effectively • demonstrably modelling behaviour • engaging use in the Knowledge Hub Tuesday, 30 November 2010
  • 19. What else can we do? • How can we help people change knowledge sharing behaviour? • How can we engage champions more effectively? • How can we leverage tech to accelerate the pace of change? Tuesday, 30 November 2010