This document provides information about an IT Administrator training program offered by Infochief Academy. The 10 module training program aims to equip participants like IT technicians, supervisors and administrators with practical IT administration skills. The modules cover topics like IT service desk management, infrastructure management, asset management, risk management, cost saving strategies, project planning and more. The training uses methods like open discussion, case studies and self-assessment to convey the contents, with a focus on 70% hands-on practice of real workplace skills.

1. INFOCHIEF ACADEMYIT ADMINISTRATOR | Training
PRACTICAL IT ADMIN SKILLS
INFOCHIEF ACADEMY

2. IT ADMINISTRATOR | Training INFOCHIEF ACADEMY
Objectives
- To equip IT experts and IT
system engineers with the most
necessary and comprehensive
knowledge
- To improve technological
management skills in such an
efficient manner
- To manage the IT systems
professionally to serve and meet
all requirements of business and
production activities
- To build a good image of a
professional and dynamic
technological experts.
Participants
• IT Technician
• IT Network Administration
• IT System Supervisor
• IT Infrastructure
Administrator
• Those with career objectives
to become a professional IT
infrastructure administrator
Overview
Any network or IT system administrator needs many
skills not only technological and technical skills but
also working skills, planning as a decisive factor
towards the success of the IT occupation as well as
bringing about efficiency and value to enterprises.
We create the IT administrator skills aimed a t
equipping learners with the core planning skills to
support their IT job.
The training course is designed based on our
extensive experience after many years working in
the IT field of IT manager, CTO of financial groups,
trade and production multinatio nal companies in
Vietnam, America, Europe, and Japan with research
on other famous training materials of foreign CTO in
IT daily activities management field.
PRACTICAL IT ADMIN SKILLS

3. INFOCHIEF ACADEMY
What learners gain and can do after the training course ?
1. To fully understand and know how to construct processes to manage the IT
support services
2. Know how to create a list and manage the technological asset information as well
as processes of management on configuration of the IT system and manage changes
in the system functions
3. To manage comprehensively technical aspects of an IT infrastructure from server
room to data center
4. Know how to set plans on purchase, selection of technological products and
suppliers
5. Setting periodical plans: system maintenance, system upgrading on a yearly basis
6. Know how to set a plan to assess risks of IT system as a base to take precautions
and minimize risks for the IT system
7. Know how to design a technological solution as a sharp supporting tool for the
business activities
8. Know how to set a budget plan to maintain the operations of IT system and IT cost
saving program on a yearly basis
9. Know how to build a management process for a specific IT project and control
elements to assure the great success of an IT project.
Materials
- The standard materials of the Infochief institute (Vietnamese language)
- Reference document (English)
Training methods
The experts will apply the following training methods to convey the contents:
- Open discussion
- Case study
- Self-assessment
- Mini-lecture
Difference of the training methods at Infochief
- Coaching based on the actual management models
- Practice training in line with the requirements of each position
- 70% is to practice the actual skills required by the daily work at the workplace
- To assure that after the training course, learners are confident at their work
- Senior staff are given priority for being introduced to our partners conditioning
system

4. INFOCHIEF ACADEMY
ADMINISTRATOR | Training
Program Contents
Module 1: IT ServiceDesk Management
- IT management concept as a business unit
- IT service designing principles
- Service catalog creating steps
- Service provision commitment
- Service support process formation
- Leasing and training Helpdesk/support staff
- Service support models
- Software of tools to observe service support
- KPI for service support
Module 2: IT Department Organization
- IT department formation with 3 organization
charts
- Organizational chart as per the service support
process
- Approaching methods of a new IT organization
- Analyzing IT recruitment needs
- Job description & task assignment
- Standard working procedures formation
- Working schedule formation
- Constructing KPI for IT organization
- IT system KPI monitoring tools
Module 3: IT Asset Management
- Relation between service & IT asset
- How to manage IT asset
- IT asset life cycle management in organization
- Asset information organization
- Management on change in asset information
- Management on configuration information
- Asset management software tools
- Task assignment of asset maintenance staff
Module 4: IT Infrastructure Management
- Infrastructure Management
- Network infrastructure architecture
- Server infrastructure architecture
- Infrastructure architecture
- Storage architecture network
- SAN
- Data center
- Air
- Network cable system
- Power source techniques
- Fire prevention system
Module 5: Risk Management And
Continuity Operation
- IT confidentiality scope in enterprises
- Constructing policies and procedures on IT
confidentiality
- Organization for perception training and
efficient implementation of policies
- IT risks classification
- IT risks evaluation and management process
- Risks management plan
- Disaster recovery plan
- Communication and IT crisis management
Module 6: IT Cost Saving Strategy
- List of IT operation maintenance on a yearly basis
- Technological cost saving models
- Cost saving strategy building process
- Practising cost saving planning
- Technological cost saving models
- Register for KPI for yearly cost saving
Module 7: IT Master Plan
- People, Process, Technology analysis
- IT business planning methods
- Business need interview
- IT system comprehensive assessment
- SWOT analysis
- IT system SMART every year
- IT planning budget
- IT business plan model
- Chairing IT business meetings
Module 8: IT Solutions Development
- Available IT system assessment methods
- IT structure solution in enterprises
- 9 key components of the technological plan
- Selection of technological products
- Analytical tactics about return on investment and
- The current IT system assessment methods (AS- IS).
- Model IT solutions for system, helpdesk, data,
confidentiality, website, e-marketing
- Practising designing solutions and total order value for
each solution .
Module 9: IT Project Planning
- 5 Basic principles for success assurance
- 3 Constraints in project
- Risk-based IT project classification
- Project concerned parties
- 12 Template for project deployment plan
- Deployment, supervision and completion of the project
Module 10: IT Purchasing
- Surveying purchasing needs for IT system investment
- IT Procurement plans
- Planning IT equipment infrastructure purchasing
criteria creation
- IT investment purchasing policies making
- Technological equipment purchasing process creation
- Evaluating methods for selection of equipment and
technological solutions
- Methods for evaluation and selection of suppliers
- Software solution purchasing process
- Managing information about contracts signed with
suppliers

5. INFOCHIEF ACADEMY
Add: 30 Dang Van Ngu Street, Ward 10, Phu Nhuan Disc, HCM City
Tel: (08) 22 467 086 /(08) 22 194 047
Web: www.infochief.com.vn | Email: info@infochief.com.vn