Image Power Indah Soekotjo

Grooming for Success
"Your Professional Image is The New Professionalism
the pre-requisite for
SUCCESS"

THE IMAGE POWER
"Image is a powerful tool and projecting
the right kind of image, be it
personal or corporate, is vital for
success."
" Business Power is a hierarchy. To get
power in business, you must
project a high degree of authority,
credibility and professionalism. "
"The conciousness of being well-
groomed and well-dressed, will
itself, heighten your self-confidence Personal Branding;
and self-respect. “ “You have the Qualifications,
The Knowledge and the
Indah Soekotjo Experience, but
Do you have The Right Image?”
The Image Power
Consultant/Trainer Specialist -Indah Soekotjo-

Contact Number;
081389162899
Email;theimagepower@yahoo.com
http://professionalimageindonesia.wordpress.com

The Image Power grooming for success.
Your professional image is the pre-requisite for success. Image Power

The New Professionalism

Introduction

Whichever way you look at a
success formula, a major part
of it has to do with effective
and strategic personal
packaging.
Studies have shown that a
person with a positive
professional image projects an
air of power and
confidence that is impossible
to deny. Personal Branding;
Achieving a Professional
“You have the Qualifications,
appearance does not happen
The Knowledge and the
by accident. It involves careful Experience, but
planning, basic awareness and Do you have The Right Image?”
a keen sense of perception
-Indah Soekotjo-

Contact Number;
081389162899


."PROFESSIONALISM"
YOUR KEY TO SUCCESS
The New Professionalism
.
Ultimately, it is always THE PERSON
who dignifies the position, and not
THE POSITION that dignifies the
person.

Grooming for Success
Poise and personal confidence in
dealing with people of all levels and
of different stature in society, be more
aware of essential business etiquette
and protocol which could sometimes
lead to unintentional offence and
personal or corporate
embarrassment.

Shaping Your Professional Reputation
Personal Branding;
A professional image embellishes a
Company's image and contributes to “You have the Qualifications,
bottom-line results. Where the The Knowledge and the
fundamentals of professionalism, Experience, but
business etiquette and protocol are Do you have The Right Image?”
concerned... if you think Education is
-Indah Soekotjo-
expensive, try IGNORANCE !
"Professionalism"--Your Key to Success
Contact Number;
081389162899


We have our own
TRAINING MODULES

We design
TAILOR MADE
according to you or your
Company’s need

THE NEW
Grooming for Success PROFESSIONALISM

"People who are " The New Professionalism
skillful in making good brings you an exciting image
impressions often
command a higher experience that redefines the
degree of Personal meaning of total corporate
Power, Trust and makeover! "
Credibility."

Contact Number;
081389162899
Email;@yahoo.com


Training Modules

Customization of In-House Programs

MODULES AVAILABLE DURATION

1. Professional Image
(Building your Professional Image from the Outside) 1/2 - 1 DAY

2. Developing Your Professional Self-Image
Professionalism... (Building your Professional Image from the Inside-Out) 1/2 - 1 DAY
Your Key To
Success 3. Creating The "Rapport" Magic 1/2 - 1 DAY
"Our Workshops are
tailored in such a 4. Enhancing Your Telephone Image 1/2 - 2 DAYS
way that participants
emerge with 5. Business & Social Etiquette 1/2 - 1 DAY
improved skills of
6. Customer Service Excellence 2 - 3 DAYS
communicating more
effectively through
7. Professional Presentation Skills 2 - 3 DAYS
their image
tangibles, projecting 8. Business Etiquette & Protocol
greater poise and (Greetings and Introductions) 1/2 - 1 DAY
personal confidence
in dealing with 9. Business Etiquette & Protocol
people of all levels." (Formal Functions) 1 - 2 DAYS

Contact Number;
081389162899
081806265959
Email;@yahoo.com


Professional Image
(Building Your Professional Image From The Outside)

SESSION 1
The Power of First Impressions
•Verbal vs Non-Verbal effectiveness
•"Don't judge a book by its cover ?!?"
•Impression Management - its importance & impact
•Developing Personal Power, Trust & Credibility
SESSION 2
What Constitutes A Professional Image
•Image & Perceptions
•Evaluation on your professional image
SESSION 3
Effective Self-Presentation
KEY OBJECTIVES •Personal grooming excellence
To enable •Good business dress sense
participants to •Visual poise & deportment
communicate more •Body language / gestures of confidence
effectively through •Speech
their image tangibles, •Impeccable work behaviour
thus enhancing their SESSION 4
overall Personal & Ways That Can Sabotage Your Professional Image
Professional identity. •Visual elements
Participants will be •Speech characteristics ( vocal & verbal )
able to apply the •Work behaviour
principles of SESSION 5
successful personal Shaping Your Professional Reputation
imaging to project a •"Substance" vs "Form"
Winning Professional •How to sustain that visual impact
Corporate Image. " •Guide to affirmative action

Contact Number;
081389162899


Developing A Professional Self-Image
(Building Your Professional Image From The Inside-Out)

SESSION 1
Channels of Communication
•Introduction to the 3 V's
•Image & Perceptions
•Where do we begin?

SESSION 2
What is Self-Image?
•Definition: Self-Image
KEY OBJECTIVES •Evaluation on your self-image
To enhance inter-
personal SESSION 3
effectiveness by
How to Empower Yourself for Success
prompting effective
behaviours which •Recognizing the importance of personal empowerment
influence others in a •Motivators vs Inhibitors
positive manner. •The Power of Self-Fulfilling Prophecies
Participants will be
able to develop and SESSION 4
project increasing
Strategies for Increasing Your Self-Worth
self-confidence
through personal •Building S.U.C.C.E.S.S. attitudes
empowerment •Recognizing your most important 'sale' in life
strategies
that are second-to-
none!
Contact Number;
081389162899


Creating The "Rapport" Magic

SESSION 1
What is 'Rapport'?
•Definition of 'Rapport'
•The role of first impressions

SESSION 2
The Impact of Body Language
•6 action steps to establish rapport through the use of body signals
•Positive emotions vs Negative emotions

SESSION 3
KEY OBJECTIVE The Art of Small Talk
To enhance •Conversational leads / starters
interpersonal •Effective listening skills
effectiveness by •Common pitfalls to avoid
enabling the
participants to SESSION 4
develop rapport The Mirroring Psychology in Establishing Instant Rapport
more easily and •Projecting commonality over differences
readily with others. •Traits which we can mirror
Participants will feel •Pacing (graceful mirroring) and leading strategies
more comfortable •Practical application in the business / corporate world
and at ease (even
in the company of
unfamiliar faces /
strangers) and
become more
socially adept.
Contact Number;
081389162899


Enhancing Your Telephone Image

SESSION 1
Relationship Between Your Telephone Image,
Your Organization's Image & Bottom-line Results
Recognising the importance & impact of this relationship
The importance of the telephone as a key marketing tool
SESSION 2
Telephone Interaction vs Face-To-Face Interaction
The distinctive characteristics between telephone
interaction & face to face interaction
Believability of each impression
SESSION 3
Your Telephone Personality
Projecting positive impressions through your Voice
Positive Personality vs Passive Personality
SESSION 4
KEY OBJECTIVES Basic Essential Telephone Skills
To empower Answering calls
participants with one of Transferring calls
the most powerful Taking messages
skills which every Screening calls
telephone personnel Leaving the line
should possess.... the Ending the call
ability to create a Practical skills application via role play
favourable SESSION 5
impression of their Demonstrating Business Professionalism & Effective Telephone
Organization with Techniques When Attending To Telephone Calls Of All Nature
Callers. Effective listening techniques
Using tact and diplomacy in handling difficult / angry callers
Dealing with complaints effectively
Telephone etiquette & courtesies
Practical skills application via role play
Contact Number;
081389162899


Business & Social Etiquette

SESSION 1
Introduction to Etiquette
•Definition of 'Etiquette'
•The role of good manners in the business & social circles
•Differentiating between 'Etiquette' and 'Ethics'
SESSION 2
Social Etiquette vs Business Etiquette
•Understanding the distinction between business and
social etiquette
•Examples of essential basic social etiquette
KEY OBJECTIVES SESSION 3
To acquire basic Greetings & Introductions
essential business •Self-introduction / Group introductions / Third party introductions
and social etiquette •1 - way vs 2 - way introductions
necessary to impact •How to make proper introductions
positive impressions SESSION 4
on others. Office Etiquette
Participants will be •Fundamentals of office etiquette
able to develop •Relationship with your Superiors / Peers / Subordinates / Clients
greater poise and SESSION 5
confidence in dealing Telephone Etiquette
with their customers, •Answering calls
suppliers, bosses, •Making & returning calls
peers, subordinates, SESSION 6
guests and hosts etc. Entertaining & Dining Etiquette
•Formal western dining skills
•Table setting & manners
•Appropriate use of cutleries and crockeries
SESSION 7
Meeting Etiquette
•Planning, attending, participating & leaving the meeting

Contact Number;
081389162899
Email;@yahoo.com

Customer Service Excellence

SESSION 1
Introduction
•What is Customer Service?
•Importance & impact of customer service activities on bottom line results

SESSION 2
Getting to Know You
•The role of a Customer Service Professional
•"Moments Of Truths" between frontline employees & customers
•Measuring customer satisfaction
KEY OBJECTIVES and value / quality perception
To promote •
customer confidence •SESSION 3
by developing and Managing Positive
applying the basic Corporate Impressions
skills needed to
•First impression counts!
maintain and expand
profitable customer •Creating the right impressions with your customers via effective self-
relationship. packaging
Participants will then
be able to help SESSION 4
create the Customer Managing Professional Customer Relationship
Value-Driven Culture • Acquiring savoir-faire in communicating customer service excellence
and make 'Customer
• Business professionalism when attending to customers
Service Excellence'
an integral part of • Professional behaviour vs Task- oriented behaviour
their organization's • Dealing with difficult / irate / abusive customers in a professional
culture and identity. manner
• Handling customers' complaints effectively
• Turning problems into opportunities
• Building customer loyalty through the magic of rapport
• Critical success factors
• Guide to affirmative action
Contact Number;
081389162899


Professional Presentation Skills
SESSION 1
Introduction: Professional Presentation Skills
•Definition : A Presentation is.....
•Attributes of a Professional Presentation

SESSION 2
Stage Presence & Personality
•First Impression counts!
•Communicating through your 3 Vs
( visual , vocal, verbal elements )
•Verbal vs Non-Verbal effectiveness
•Effective self-presentation
{ grooming, attire, posture & composure }
•Body language / gestures of confidence
•Your vocal image & voice projection

SESSION 3
Developing Courage
& Self-Confidence
•How to overcome nervousness / anxiety
KEY OBJECTIVES •Actions vs Feelings
To provide •Self-confidence through preparation
•Motivators: Positive self-talk
participants with a •The power of Self-Fulfilling Prophecies
solid foundation in
the basics of SESSION 4
delivering a Creating Delivery Impact
•Structuring your presentation
professional and •Polishing your introductory skills
effective •Managing speaker-audience relationship
•Getting your audience interested
presentation, thus •Humanizing your speech
creating visibility for
SESSION 5
themselves and their The Essence of Good Delivery
ideas. •Using audio-visual aids & other support materials
•Handling questions, comments, disruptions & digressions
•Pacing your presentation
•A question of timing
•The successful close
•Pitfalls to avoid
THROUGHOUT
SESSIONS 1 TO 5
•Practical delivery & presentation skills of each and every participant will be given due emphasis.

Contact Number;
081389162899


Business Etiquette & Protocol
(Greetings & Introductions)

SESSION 1
Introduction To Business Etiquette & Protocol
•Definition of 'Business Etiquette' & 'Protocol'
•Understanding the link between etiquette & protocol
•Importance of etiquette & protocol in the business & social circles

SESSION 2
Greetings & Correct Forms of Address
•Various forms of greetings
•The impact of cultural influences
•Formal address vs Informal address
KEY OBJECTIVES •Titled persons vs Non-titled persons
To develop greater
•Correspondences
poise and personal
•Foreign hierarchy
confidence in dealing
with people of all
levels and of different SESSION 3
stature in society. Titles, Honorifics & Order of Precedence
Participants will also •Types of titles
be more aware of •Using the appropriate honorifics ( YB, YAB, Y.Bhg, YM, etc.)
essential business •Federal Order of Precedence
etiquette and protocol
which could SESSION 4
sometimes lead to Initiating Proper Introductions
unintentional offence
•Self -introduction
and personal or
•Group introductions
corporate
•Third party introductions
embarrassment. .
•1 - way vs 2 -way introductions

Contact Number;
081389162899


Business Etiquette & Protocol
(Formal Functions)

SESSION 1
Introduction to the Various Types of Functions
•Conferences & Meetings
•Multi-lateral & Bilateral
•Level of delegation
•Preparations, venue, etc.
SESSION 2
Reception at Formal & Official Functions
•Hosting & issuing of invitations
•Protocol on arrival & departure
•Attending to V V IPs
•Appropriate behaviour in the presence of royalties and other high
personages
KEY OBJECTIVES •The role of the usher / usherettes
To enable SESSION 3
participants to Dress Sense, Dress Code & Ceremonial Attire
conduct themselves •Proper dress code for official formal & informal functions
professionally at •Differences between a 'Black Tie' and a 'White Tie' attire
company social SESSION 4
functions and Social Behaviour at The Dinner Table
receptions, and •Proper use of cutleries & crockeries
understand the •Dining skills & etiquette
complexities of SESSION 5
hosting and Protocol in Seating Arrangements
organizing a formal •Signing of M.O.U.s / Banquet setting / Dinner setting etc.
luncheon or dinner. SESSION 6
Your Role as A Perfect Host or Guest
•Fine tuning the respective roles

Contact Number;
081389162899


Highly Personalized & Exclusive Public Workshop Programs

THE NEW PROFESSIONALISM

" The New Professionalism brings you an exciting image
experience that redefines the meaning of total corporate
makeover! "

Whichever way you look at a success formula, a
major part of it has to do with effective and strategic
Grooming for packaging .
Success Studies have shown that a person with a positive
"Ultimately, it is professional/corporate image projects an air of power
always and confidence that is impossible to deny…however
THE PERSON who
dignifies achieving this may not always come easily .
the position, and not
THE Achieving a Professional appearance does not happen
POSITION that
dignifies
by accident. It involves careful planning, basic
the person ! " awareness and a keen sense of perception.

Time 9.00 am – 5.00 pm

Highly Personalized & Exclusive Public Workshop Programs

Two Hours for Each Program

MODERN First & Lasting Impressions
MANNERS FROM …How to Manage Your Personal
CYBERSPACE TO Brand with Poise, Presence, and
CELL PHONES Polish
Fine Tuning Your Competition in the business arena is
Telephone Skills fierce and companies are looking for
Placing and executives who can handle
Answering Calls themselves at a trade show as well
Wireless as in the boardroom. You'll learn
Courtesies practical ideas and strategies that will
Voice Mail/Call help you present a more professional
Waiting/Caller ID image as well as enable you to move
Conference Calls with ease and confidence on any
level in the business arena.
Topics include: Introducing Yourself
and Others - Responding to
Introductions - Five Types of
Deals and Meals: Program Handshakes - Eye Contact - Body
Dining Skills for Today’s Business Language - How to Remember
Names - How to Start and End a
Conversation - Business Card
From power lunches to cocktail Protocol - E-mail Etiquette - Cell
receptions to formal dining events, Phone Etiquette.
food and business go hand and hand.
The impression left by your dining
performance can make or break your
business deals.

Two Hours Program
THE ETIQUETTE OF GOOD BUSINESS
Solid business relationships are nurtured with superior customer
service and mastering the art of etiquette and the social graces.
Add polish and presence to the substance and outclass the
competition.

•The Art of Introductions
•Body Language in the Business World
•Business Etiquette and the Social Graces
•Presence, Poise and Positioning
•Small Talk for Smart, Savvy People
•Executive Communications
•Corporate Gift Giving
•Saying "Thank you" with Style
•Network Your Way to Business Success
•Electronic Protocol and Courtesies
•Cross Cultural Fundamentals
•Going Global - Sensibilities and Customs

Two Hours Program
“Books are judged by their covers, houses are appraised by their
curb appeal, and people are initially evaluated on how they
choose to dress and behave”.

Personal Grooming

Clothing

Posture Mannerism

• Adalah Master Trainer di bidang Personality Development,
Appearance, Etiquette dan Communication dengan pengalaman
memberikan training dan konsultansi selama lebih dari 20 tahun.
Dengan pengalaman karir terakhir sebagai Public Relations Consultant
pada sebuah Perusahaan terkemuka di Indonesia. Selain dikenal
sebagai trainer yang handal selama bergabung di Lembaga Pendidikan
InterStudi, Lembaga Pendidikan Ratih Sang, OQ School
Pengembangan Pribadi dan Lembaga Pendidikan dan Pelatihan
Mooryati Soedibyo, Mekar Pribadi, beliau juga memberikan training
di berbagai lembaga dan perusahaan terutama untuk topik-topik:
Personality Development (Pengembangan Kepribadian), Self
Improvement, Business Etiquette, Social Etiquette, Executive Etiquette,
Entertaining and Table Manners, Table Setting and Table Decoration,
Total Image, Professional Image, Professional Presence,
Wardrobe/Clothing and Grooming, Corporate Protocol, Business
Protocol, Company Courtesy. Service Excellence & Customer Service,
Communication Skill, Lobbying & Negotiation Skills, Effective
Communication, Public Speaking & Presentation Technique, MC and
Protocoler, Telephone Etiquette, Public Relations, Manajemen
Sekretaris, Train the Trainer, Event Organizer.
• Pendidikan terakhir Indah adalah Master of Science dari Education
Technology
• Memiliki sertifikat sebagai Speaker beaureau dari Professional Image
Association dan sertifikat sebagai Speaker beareau dari Personality
Development center dan PublicSpeaking Community.
• Indah Soekotjo telah memberikan Pelatihan, Ceramah dan Seminar di
lebih dari 250 Perusahaan, Instansi, Departemen Pemerintahan dan
Lembaga terkemuka di Indonesia.
• Selain sbegai trainer, Indah Soekotjo adalah Dosen di STIKOM
InterStudi dan Dosen di FISIP UI Jurusan Komunikasi.
• Pada saat ini Indah Soekotjo adalah Tenaga Ahli Program Pendidikan
Inklusi Direktorat Pendidikan Sekolah Luar Biasa Departemen
Pendidikan Nasional sejak April 2007
Contact Number;
081389162899


Image Power Indah Soekotjo

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