The document discusses emotional intelligence, including definitions, models, and competencies. It defines EI as the ability to understand and manage one's own emotions and the emotions of others. Two models of EI are presented: the ability model involving identifying, using, understanding and managing emotions, and the competencies model involving interpersonal skills, stress management, adaptability, and intrapersonal skills. Research shows a relationship between EI and job performance.

1. IMRAN S. MALIK EMOTIONAL INTELLIGENCE

7. IQ contributes only about 20% to success in life

8. Why do people with high IQs not always succeed?

10. EQ & IQ EQ ≠ IQ Emotional Experiential Cognitive Academic

17. EI Model Intrapersonal Knowing and managing yourself Interpersonal People skills – the ability to interact and get along with others Stress Management Ability to tolerate stress and control impulses Adaptability Ability to be flexible and realistic, to solve a range of problems as they arise

22. Competencies Model

23. Mayer & Salovey’s Ability Model

33. Emotional Intelligence Profile TAMUK First-Year Student Profile

34. Emotional Intelligence Profile Academic At-Risk Profile

35. Emotional Intelligence Profile A Profile of Emotional Skills Develop Strengthen Enhance Interpersonal Skills: Assertion 9 12 15 18 21 24 27 30 33 36 Leadership Skills: Comfort 5 7 9 11 13 15 17 19 21 23 24 Leadership Skills: Empathy 6 8 10 12 14 16 18 20 22 24 Leadership Skills: Decision Making 5 8 10 12 14 16 18 20 22 24 Leadership Skills: Leadership 4 6 9 11 13 15 17 39 44 49 Self Management: Drive Strength 10 14 18 22 26 30 34 38 42 44 46 50 Self Management: Time Management 5 8 10 12 14 16 18 20 22 24 Self Management: Commitment Ethic 8 10 12 14 16 18 20 22 24 Intrapersonal: Self Esteem 9 18 23 26 29 32 35 39 42 45 48 50 Intrapersonal: Stress Management 4 9 14 19 24 29 34 39 44 49 Low Normal High Potential Problem Area: Aggression 2 4 6 8 11 15 19 24 28 35 Potential Problem Area: Deference 2 4 6 10 14 18 22 26 30 32 36 Potential Problem Area: Change Orientation 1 3 5 7 9 11 13 16 18 21 24 High Achieving Profile

50. Emotional intelligence is the ability to think constructively and act wisely! EI Cognitive Mind Emotional Mind Appropriate Behavior

52. EQ & Internal Dialogue Activating Event Emotional or Behavioral Response Beliefs Thoughts Values Cognitive Structures The tools that each of us develop in order to modify our patterns of response. The Emotional Learning System (ELS) provides a model for changing our thoughts in order to learning to think more constructively and act more wisely. Change

53. Learn 4 Apply 5 Explore 1 Identify 2 Understand 3 The Emotional Learning System

60. Is the person in the wrong job? An introvert, highly intuitive who doesn’t follow through administratively. Someone who wanted to with numbers; now is supervising people Does the job require the person to be difficult? Are they doing someone else’s dirty work? What about the group dynamic? Is someone a prima donna--strong minded, runs rough shod over everyone else?

61. Personal & Interpersonal “ loose cannon” needs to be able to control intimidated temper and fear; be overwhelmed confident & assertive diffident --useful tools are 360 o ; videotaping behavior, executive coach

65. If we knew nothing about a store except that employee attitudes had improved 5%, we could predict that its revenue would rise .5% above what it otherwise would have been. --Sears executive, Harvard Business Review, January, 1998

66. Nine Strategies for Taking the time for mindfulness Recognizing and naming emotions Understanding the causes of feelings Differentiating between emotion and the need to take action Preventing depression through “learned optimism” Managing anger through learned behavior or distraction techniques Listening for the lessons of feelings Using “gut feelings” in decision making Developing listening skills Promoting Emotional Intelligence

68. What is Training in EI Worth? Increases retention. Decreases absenteeism. Increases overall organizational growth. Could increase production as much as 20% Current estimates to American Business: Losing between $5.6 and $16.8 Billion annually

69. A one-day won’t do it. Unlearn old habits