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Telesales Principles I

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Ibrahim M. Morsy
Ibrahim M. Morsy
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TELESALES PRINCIPLES ,[object Object]
AGENDA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
AGENDA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Basics “ I”
1. YOUR ATTITUDE ,[object Object],[object Object],[object Object],[object Object],[object Object]
YOUR ATTITUDE ,[object Object],[object Object]
Your Attitude ,[object Object],[object Object],[object Object]
2. YOUR DRIVE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
YOUR DRIVE ,[object Object],[object Object],[object Object],[object Object],[object Object]
3. YOUR CONFIDENCE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
YOUR CONFIDENCE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4. YOUR LISTENING SKILLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
YOUR LISTENING SKILLS ,[object Object],[object Object],[object Object],[object Object]
YOUR LISTENING SKILLS ,[object Object],[object Object],[object Object],[object Object],[object Object]
YOUR LISTENING SKILLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
5. VERBAL & VOCAL SKILLS ,[object Object],[object Object],[object Object],[object Object],[object Object],Clearly you can only use the first two when you are on the phone (until the age of video phones) so you are potentially only operating at 45% effectiveness; unless you compensate by making more use of the other two.
VERBAL & VOCAL SKILLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
VERBAL & VOCAL SKILLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
VERBAL & VOCAL SKILLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
6. PREPARATION ,[object Object],[object Object]
PREPARATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
7. CALL HANDLING TECHNIQUE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
First impressions last! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
It could be that they … ,[object Object],[object Object],[object Object],[object Object],[object Object]
CALL HANDLING TECHNIQUE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Use the correct sequence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CALL HANDLING TECHNIQUE ,[object Object]
CALL HANDLING TECHNIQUE ,[object Object]
CHECK YOUR CALL HANDLING TECHNIQUE ,[object Object],[object Object],[object Object],[object Object],[object Object]
CHECK YOUR CALL HANDLING TECHNIQUE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
8. CHECK YOUR COMPLAINT HANDLING TECHNIQUE ,[object Object],[object Object],[object Object]
COMPLAINT HANDLING How to handle complaints ,[object Object],[object Object],[object Object]
COMPLAINT HANDLING How to handle complaints ,[object Object],[object Object],[object Object]
COMPLAINT HANDLING How to handle complaints ,[object Object],[object Object],[object Object],[object Object]
9. DO IT NOW! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
COMPLAINT HANDLING DO IT NOW! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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