1. Compelling Reasons to
Consider MULTI-TENANCY
15

2. COST
• Reduced Cost of Multi Tenant SaaS
Development/ Deployment/ Delivery &
Maintenance
• “0” CapEx and reduced “OpEx”
• On-demand investment on Commodity
Hardware
• Serve more customers with less Servers
• No Separate Instance required for each
Customer
• Use existing tools, technologies, SaaS
Architecture to minimize the devX Cost

3. COMMUNICATION & COLLABORATION
• Customer/User Collaboration
–Collaboration between Customers
becomes extremely easier
–Employee/User of one customer
can co-operate with another.
–Customer Mergers & Acquisition
is super easy
• Data Collaboration
–Share data from one Customer to
another
–Consolidation of Data from
multiple Customers

4. DATA CONSOLIDATION
• Multi Tenancy enables Consolidation
of Data
• Database operations are simpler,
since all the customers data are
consolidated in one place
• Better Geo replication, duplication,
Data Sync with On premise, Data
Backup etc.
• Consolidated Data provides
intelligent insights about business,
application, customers, revenues etc.
• Track and Analyse behavioural
patterns.

5. CUSTOMER CONSOLIDATION
• Consolidation of
Customers/Users/Data
• Better Customer/User Insights
• Consolidation lets you understand the
Adoption pattern by
Geo/Domain/Business
• Revenue recognitions by businesses
• Analyse & Improve the existing
business by providing more value

6. APPLICATION UNIFICATION
• Consolidate multiple
Separate/customized instances into
one single instance
• No separate H/W or S/W License
Cost for each Tenant
• No 100’s of Code base to maintain,
so hassle free code maintenance
and enhancements
• Follow best practises of SaaS
Application Deployment

7. UNLIMITED
SCALABILITY/PERFORMANCE
• No hardware limitation, Scale
indefinitely
• Provides consistent performance
• Provides 100% Availability
• Build for performance/scalability
• Identify potential
scalability/performance bottlenecks
and eliminate
• Use Proven and widely use
Cloud/SaaS Application frameworks
• http://www.techcello.com

8. MAINTENANCE & MANAGEMENT
• Enhance/Upgrade/Patch at any time
Conveniently
• Deliver Hot Fixes instantly & Easy
Continuous Integration
• No downtime required for SaaS App
Maintenance activities
• Introduce new Features and
Enhancement easily
• Less Manual resources to manage
the App http://blog.fogcreek.com/four-
million-to-one/

9. OWNERSHIP & AUTHORITY
• No S/W or H/W to install at the
Customer end and hence no
dependency from Customer
• No additional Cost for the Customer
• ISV has complete authority over the
S/W & H/W
• ISV can experiment/explore with new
features and enhancements
• Collect feedback/survey/opinion about
what works and doesn’t

10. PROVISION
• Simplified provisioning process
• Provision/On-board new Customer in
seconds
• Offer multiple ways of Customer on
boarding
– Self Registration
– Offline Customer On boarding
• Instant access to the Service
• Freemium &No Contacts & No
Credit Card (Try before you buy)

11. INSTANT ASSISTANCE
• Monitor the service in real-time
and react instantly
• Kill the bug even before customer
report
• Watch the Application load at
real-time
• Provide instant support and keep
your customers happy  
• Continuously Monitor, test and
keep the system healthy

12. EFFICIENCY
• Improved Operational Efficiency
• Entire Customer will use single
instance of the same app, so no more
multiple versions
• Efficiency in handling Customer
requests
• Improved Data Security,
Redundancy, Availability
• Seamless Upgrades/Patches/Bug Fix
• Use the Single H/W & S/W 100%

13. UPSELL & CROSS SELL
• Identify potential customer based
on usage to Upsell & Cross sell
• Increase MRR by providing
innovative features
• Transparency in Billing
• Let customer know the bill for the
next month
• Have Simple subscription plans

14. BUSINESS ANALYTICS
• Get insightful Business & Product
Analytics
• Actionable Metrics that helps you
to informed decisions
• Better Resource Planning
• Prediction of MRR (Monthly
Recurring Revenue)/Cash Flow
• Analyse the most used/unused
features of your application

15. SIMPLIFIED SALES
• No Long Sales Cycle
• With Freemium, make visitors
realize the value before purchase
decisions
• Make your product sell for itself
• Value based Pricing Strategy
• Transparency in Billing & Sales
Process
• Your customers are your best sales
force

16. CUSTOMER HIERARCHY
• Setup Hierarchical Tenant Setup
• Hierarchy refers to Parent – Child
setup
– Best applies to enterprise who
have Departments/Division
– Origin based
• Reseller & Distributor model
• Support for Tenant Chaining
• Tenant Linking

17. techcello
SAAS LIFECYCLE
MANAGEMENT SOLUTION
Ilyas F, Technical Evangelist
http://www.techcello.com
sales@techcello.com