ikon business

2. WHAT’S BUSINESS HEALTH CHECK?
“A Business Health Check is a
measurable assessment tool which
accurately identifies areas of
improvement whilst at the same time
providing suggestions of possible
improvement in those areas”.

3. NEED OF THE DAY
This tool is not just
aimed at struggling
businesses, but for all
businesses wishing to
stay current and
improve its operations
and ultimately, its
bottom line.

5. The process
used by
IKON
is based on a
set of
predetermine
d questions.
The results
obtained will
indicate
specific
outcomes.

7. The process in itself is
fairly simple.
Utilizing this tried and
tested tool with its
range of carefully
designed questions
allows you to
benchmark your
business against
market leaders in your
industry.
From here, the IKON
will investigate specific
areas of improvement
within the business
using the resources
best suited to the
unique area identified.

8. Internal Service
Quality
External
Service Quality
Financial
Performance

9. Try our
Business
Diagnostic
Tool
to evaluate
Health Check
of your
business

10. These three sections are intrinsically linked for any business
as the following model shows us:
Internal
Service
Quality
External
Service
Quality
Financial
Performance

11. Internal service is everything that the employee
sees.
In order to have well developed external service quality, a business
must usually have well developed internal service quality.
External service is everything that the customer sees.
it must have well developed external service quality.
in order for a business to deliver a consistently healthy financial
performance
This model demonstrates that:

12. Essentially, the internal and external service areas are
all inputs or ‘causes’ of a result.
The financial performance is the output or the effect
driven by the quality of the inputs.
Both external and internal service quality sections
include areas such as people suitability, the efficiency
and effectiveness of processes & tools, and the
quality of direction and the general environment.
Your report will give you some directional guidance
as to how ‘healthy’ each of these sections is, based
on hard data as well as the opinions that you have
provided.

13. The report essentially
gives you two key pieces
of information for all of the
above.
It will calculate certain key
measures based on the
numerical information.
The report will also provide
a relative measure of most
parameters so as to be
compared or
‘benchmarked’ against a
typical business average

14. Reading that is
within the red zone,
is highlighting a real
or a potential issue
that MAY need
further investigation
and ultimately
attention.
A reading in the
amber zone is
indicating that this
parameter may just
need watching and
improving.
A reading in the
green zone shows a
probable sign of
good health for that
particular parameter
or section.
The imagery used is a dial icon like this which shows a needle with red,
amber & green scale background

16. Once the
business
health check
has been
completed
it will identify the key
areas of improvement
needed
prioritize these
areas into
measurable
projects
with clearly
defined and
desired outcomes

17. Often it becomes
difficult for business
owners to realize that
they need to adapt
their business and
accept that the
methods they have
always used, no
longer work.
This business health
check takes a
snapshot of a
business and allows
the owner to stand
back and take a look
at the full picture.
Businesses and the
business
environment are
constantly changing
and your business
needs to stay up to
date.

18. The business
health check
is designed to
speed up
existing
processes,
but should not
be regarded
as a quick fix.
Instead, it is a
strong
indicator of
the processes
that needs to
be taken as
often as
possible.

19. Business owners
need to
constantly
measure and
adapt their
business
processes
a detailed health
check is the
perfect tool to
analyze a
business