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IICBT
Re-Inventing Hospitality, Products & Services
Profile

• Established in Jan’07
• First independent coffee & Barista
  service school in the region
• Provide comprehensive soft skills based
  training programs to hospitality and
  leisure retail business to enhance
  competency
• Offer bespoke training services for
  franchisee in leisure retail business
Benefits to Organizations


•   Staff retention & higher performance

•   Employee productivity& knowledge

•   Enhance customer satisfaction

•   Increase in revenue

•   Reduced cost and wastage
Hospitality Programs

• Restaurant/Café Service Skills
• Art of Coffee Making
• Supervisory Skill Development
  Program
• Café Management / Restaurant
  Management
• Barista Skills Academy
• Junior Chef’s Academy ( soon)
Hospitality Programs

• Leadership & Team Building
• Customer Service Skills
• Organizational Induction Program
• Corporate Etiquette & Events
• Concept / Design / Menu
  Development
• Project Consultation
Etiquette + - The Image Maker
Who Can Attend?

• Front of the house employees
• Managers and Supervisors
Course Objective

Understanding the importance of personal
appearance, manners and grooming
practices in F&B operations
Course Overview
• Importance of Making a Good First
 Impression
• Personal Hygiene
• Grooming practices
• Professional Appearance and Benefits
• Duration – 5 Hours

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IICBT Etiquette Plus

  • 2. Profile • Established in Jan’07 • First independent coffee & Barista service school in the region • Provide comprehensive soft skills based training programs to hospitality and leisure retail business to enhance competency • Offer bespoke training services for franchisee in leisure retail business
  • 3. Benefits to Organizations • Staff retention & higher performance • Employee productivity& knowledge • Enhance customer satisfaction • Increase in revenue • Reduced cost and wastage
  • 4. Hospitality Programs • Restaurant/Café Service Skills • Art of Coffee Making • Supervisory Skill Development Program • Café Management / Restaurant Management • Barista Skills Academy • Junior Chef’s Academy ( soon)
  • 5. Hospitality Programs • Leadership & Team Building • Customer Service Skills • Organizational Induction Program • Corporate Etiquette & Events • Concept / Design / Menu Development • Project Consultation
  • 6. Etiquette + - The Image Maker
  • 7. Who Can Attend? • Front of the house employees • Managers and Supervisors
  • 8. Course Objective Understanding the importance of personal appearance, manners and grooming practices in F&B operations
  • 9. Course Overview • Importance of Making a Good First Impression • Personal Hygiene • Grooming practices • Professional Appearance and Benefits • Duration – 5 Hours