www.andrewchow.sg

1. Human Capital Workshop

2. Spirit of Service

3. Recruitment!

4. Retention?

8. Environment
EmpowermentEngagement
CRITICAL SUCCESS FACTORS
R E C R U I T M E N T & R E T E N T I O N

9. Know it all
No initiatives
Irresponsible
Complain
Over Accommodating
Lack of Enthusiasm
Distracted
Too Independent
Self-Centered

10. Humble
Pro Active
Reliable
Contributor
Confident
Passionate
Eager to learn
Autonomous
Collaborator

11. The Missing Link
Bad Employee Good Boss Good Employee
Self – Centered Collaborator
No initiatives Pro Active
Irresponsible Reliable
Complain Contributor
Over Accommodating Confident
Lack of Enthusiasm Passionate
Distracted Eager to Learn
Too Independent Autonomous
Know it all Humble

12. Encourage Growth
Give credit when due
Work Life Balance
Fair Treatment
Honest Feedback
Inspire
Delegate
Mentoring
Align the team

13. Environment
EmpowermentEngagement
CRITICAL SUCCESS FACTORS
R E C R U I T M E N T & R E T E N T I O N
Give Credit when due
Work Life BalanceAlign the team
Fair Treatment
Honest Feedback
Inspire Encourage Growth
Delegate
Mentoring

14. Right Personality = Right Performance
Observer
Humble
Team Player
Reliable
Supporter
Confident
Peacemaker
Eager to learn
Creator
Collaborator
Performer
Pro Active
Reformer
Contributor
Adventurer
Passionate
Leader
Autonomous

15. Right Personality = Right Job

16. 80-min Audio CD
Only 50 sets
Given FREE today
when you purchase
2 books for only #35
Pre-order Available