During this ICF Team and Work Group Coaching Community of Practice, presenter Dr. Jacqueline Peters, PCC shares an overview of the five key building blocks that the most successful teams, leaders, and couples use to build strong, lasting, high performance relationships. The content is based on her book: “High Performance Relationships: The Heart & Science behind Success at Work and Home” and is grounded in research. Dr. Peters highlights the science behind High Performance Teams and Relationships and referencines the Five Building Blocks and strategies which coaches can use in their practices. She also cites a few ways the concept has been applied effectively in team coaching through a brief case study. This webinar took place on December 6, 2016; to view the recorded presentation, visit: https://youtu.be/NnODwATrDKM.

1. Dr. Jacqueline Peters, PCC, CHRP
InnerActive Leadership Associates Inc.
www.InnerActiveLeadership.ca
(403) 585-4592
@DrJacquelineP

2. Five Building Blocks of
High Performance Teams & Relationships
© InnerActive Leadership Associates Inc.
A system to:
1. Organize
2. Assess
3. Interact
Coaching Tool #1

3. What defines a
High Performance Team?
1.Results
2.Engagement & Commitment
3.Growth & Development

4. Which team member quality is least
correlated with team effectiveness?
A. Smart
B. Agreeable
C. Open-minded
© InnerActive Leadership Associates Inc.

5. “A climate in which people
feel free to express relevant
thoughts and feelings
without fear of being
penalized.”
- Amy Edmondson
© InnerActive Leadership Associates Inc.

6. FEELING
of SAFETY
DECISION
to TRUST
(or not) © InnerActive Leadership Associates Inc.

7. SAFETY Strategies
7
Slow your State and Story
© InnerActive Leadership Associates Inc.

8. Coaching Tool #2

9. Which behaviour is most toxic, causes the
most conflict, and destroys team safety?
A. Perfectionism
B. Questioning others
C. Disregarding Norms

10. Which quality is most correlated
with team effectiveness?
A. Agreeableness
B. Openness
C. Conscientiousness
D. All of the Above
E. None of the Above

11. Identify and
Name your State
Coaching Tool #3

12. SAFETY Strategies
12
Slow your State and Story
Ask and Acknowledge
Focus on alignment
Empathize
Take Turns
Yes or Yield
Coaching Tool #4

13. © InnerActive Leadership Associates Inc.
What have I been afraid to
say?
What might the other
person be afraid to say?
How could I make our
team safer
to be more open and
vulnerable for me?
For others?
In your team, consider:
Coaching Tool #5

14. Purpose provides the
energy to overcome
problems!
@DrJacquelineP

15. Have we talked about our mutual purpose
or are we making assumptions about it?
How could we become more aligned?
In our team:
Coaching Tool #6: Purpose Reflection and Discussion

16. Coaching Tool #7: Personal and Mutual Purposes
• What's my purpose?
• What’s your purpose?
• What’s our common compelling purpose?

17. What % of team effectiveness is related
to team structure and design?
A. 40%
B. 50%
C. 60%

18. Team Charter for TEAM NAME – Date
Vision
Team Mission or Purpose
Team Members &
Key Roles
Working Agreements /
Norms
Key Goals
Values Success Measures
www.HighPerformanceRelationships.com
Coaching Tool #8: Structure on a Page

19. © InnerActive Leadership Associates Inc.
Coaching Tool #9

20. The Stats on Grats
MORE / BETTER
• Alertness
• Energy
• Exercise
• Sleep
• Enthusiasm
• Determination
• Optimism
• Motivation to help others
• Goal achievement
• Feeling more loved
• More cycles of gratitude
LESS
• Depression
• Distress
Emmons & McCollough, The Psychology of Gratitude, 2004
Coaching Tool #10
What do you
most appreciate
about this team?

21. Which self-talk phrase can most improve
individual performance on a team?
A. I can do it
B. You can do it
C. We can do it

22. What would increase the
respect, acceptance, or camaraderie
on our team?
Camaraderie Building Strategies
• 5:1 Positive to Negative
• Playfulness / Humor
• Gratitude and Appreciation
• We-ness
Coaching Tool #11

23. If a conversation starts poorly, how likely
is it to recover after 15 minutes?
A. 4%
B. 10%
C. 14%

24. REPAIR Toolkit
Realign and Resume
Engage Gently and Equally
Play and Be Positive
Apologize and Appreciate Authentically
I Statements Increase Accountability
Request, Respond, and Recommit
Coaching Tool #12

25. © InnerActive Leadership Associates Inc.
Reflection on Repair
• Have we had a relationship accident that has
not been fully repaired?
• What important conversation are we
avoiding?
• What REPAIR could I offer?
Coaching Tool #13

26. Five Building Blocks of
High Performance Teams & Relationships
© InnerActive Leadership Associates Inc.
Commitment drives Success

27. We can become GOOD by default
@DrJacquelineP
We become GREAT by design
@DrJacquelineP

28. Case Study
• Management consulting company
• Business unit (BU) team of 6
– President
– VP of the business unit
– 3 key leaders of 1 large program within the BU
– 1 key leader of 2 newer, smaller programs
• Issues
– Misalignment on BU Mission
– Large program overly powerful
– High ideological conflict
– Major style differences
• Which building blocks
do you focus on?

29. High Performance
Relationship Assessment
www.HighPerformanceRelationships.com

30. Compressed Team Coaching
Approach (2 months)
• Assessment via Individual
Interviews
• Individual coaching for the
leader
• Redesign of the business unit
• Team Launch over 4 half days
• Focus on building a common
language with HPR
• Team Charter (especially
Mission,Working Agreements,
Success Measures)
• Ongoing Team Coaching for
the major program leaders
(Repair)

31. Outcomes
• Decreased conflict (Repair & Camaraderie)
• Increased respect among team members
(Safety & Camaraderie)
• Team able to repair and redirect difficult
conversations using Working Agreements
(Structure, Repair & Safety)
• Clearer mission statement (Purpose)
• Changes to programs to reflect updated mission
(Structure)